Top Hotels Near Washington Lake in Buffalo from AU$86

"Ended up having to leave. Unbelievable unprofessional staff at check-in. Arrangement had been in place for us to pay at the property and for a late arrival the evening of check-in, approved that day. Arrived to check in and the room with my name attached had someone else in it with a $200 hold as well. Inquired about getting my name removed with someone else had checked in and was not me- staff said she must not have verified their ID and management would have to approve my name being removed, the staff member briefly left the counter to check the room and refused to give us a different room. She said you won’t be happy here you have to leave. She also did not remove my name from the room when I called the hotels corporate office I was still checked in the next morning. I demanded my name be removed from the room and the $200 hold removed under my name when I wasn’t the person utilizing the room. She said she needed management approval. We had to find another hotel at 11PM that night. Scary to say the least! uncertain we would be able to find another property with an open room so late. Another 10 minute drive to a different chain we got lucky. I filed a police report in case our money is not refunded. I would like to utilize the insurance I paid for, due to the inconvenience and for them not properly checking identification upon check in allowing some random person to be in a room with my name and credit card attached. "

"Absolute gem of a hotel! I’ve enjoyed staying on two separate occasions and throughly enjoyed the quality amenities and friendly staff. I’m not going to go into details but there was a rather major mishap/inconvenience on our first stay and I debated bringing it up to management but before I had a chance they let me know they would be covering our entire stay. Lovely view great management and a cozy relaxing atmosphere I hope to enjoy again soon! I’m tempted to write a bad review just to help keep this place off the map haha"

"I had booked a stay for two nights, Friday and Saturday. When we arrived they said on their system it shows my reservation for Sunday to Monday even though when I pull up my confirmation in my email it clearly is not Sunday to Monday. On top of that they didn't have any rooms available so we had to scramble trying to find another place to stay. We were told we wouldn't be charged for this, but I have been and it honestly just hasn't been a good experience overall."

"Just an all around great place to stay. Friendly staff, clean & modern room, nice pool/hot tub & workout room, restaurant next door, convenient location - I could go on!"

"The location is a bit loud, being right on 394, but the property was clean. The room needed some minor maintenance, but nothing that negatively impacted the stay."

"Cleaness for the hotel was great.. The breakfast was great as well the staff.. "

" room did not have a number on the door as they were remodeling the 4th floor. had to use key to find the room. Reservations had us in two rooms even thought one room was cancelled in March. Was charged for two rooms so not happy about that. I had even called the billing department 3 weeks ago and was told I would only have to pay for one room. I am out the $177 charged for second room that was cancelled in March."

"7n"

"Kids enjoyed pool & adults the hot tub. Breakfast was great!"