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"This was my third trip to Bermuda Unfortunately, Grotto Bay did not live up to the standards of other resorts on the island. The front end needs a course on customer service. Day prior to my arrival, I called and requested earlier check in at 2 pm and was told there are no guarantees…it ended there. Booked 5 nights here and called guest services several times to book a massage and no answer. Left a message at the front desk told to keep calling back she was busy. On my third day I was finally able to book a massage. The rooms are outdated and need refreshing. On a positive note beautiful view from my room, mattress was comfy, and the sheets were clean. This resort is sprawling and very hilly take note if you have mobility issues. Breakfast buffet $31 pp good selection to choose from. During my trip I booked some excursions off site and received the warm welcoming vibe that Bermuda is known for. Unfortunately it fell flat here and the hospitality standard needs a major overhaul! "

"Phenomenal experience in every way."

"Everything and everyone was so amazing. No complaints."

"The stay and location was lovely, but we have objections about hidden fees. At the start they asked for over $3000 to hold for 'incidental costs' and assured us that it would be returned to us if we didn't do anything. We thought this was awfully high, but then discovered that they kept most of it at the end with some fees that make sense, but others that make none, such as an 'Accommodation Fee' of $1000 each night. What was the purpose of paying for a hotel room if we had to pay even more for it by being 'accommodated' in it?"

"Beautiful beach. Courteous staff."

"Yes"

"Room was very comfortable and quiet. The bed was comfortable. The kitchen was more than adequate. There's a drugstore within walking distance that has a small grocery area. Large grocery stores are a short drive or bus ride. Bus stop is a 5 minute walk. Busses will take you anywhere on the island. "

"Very clean. Excellent restaurant, pool, housekeeping staff! "

"Overall, the lake view was very peaceful and relaxing 😌 at the Inverurie Executive Suites. Inspite of the rain 🌧️, I enjoyed my stay there very much. My only regret is not being able to stay long enough."