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Reviews of Candlewood Suites Warner Robins/Robins AFB, an IHG Hotel

2.5 out of 5
Candlewood Suites Warner Robins/Robins AFB, an IHG Hotel
110 Willie Lee Pkwy, Warner Robins, GA

Reviews

7.8

Good

Rating 10 - Excellent. 46 out of 104 reviews" "
Rating 8 - Good. 24 out of 104 reviews" "
Rating 6 - Okay. 18 out of 104 reviews" "
Rating 4 - Poor. 5 out of 104 reviews" "
Rating 2 - Terrible. 11 out of 104 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Alice

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Elevators didn't work. No room service unless you stay a week. Otherwise, you had to call the desk and ask for clean towels, toilet paper, etc.
Stayed 5 nights in Mar 2024

10/10 Excellent

Hilliard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel
Stayed 1 night in Dec 2023

4/10 Poor

Donna

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not very happy
Very disappointed when we pulled up to find out that the two charging posts were broken. That was one of the reasons why we chose that hotel. For the price we paid we should’ve gotten some sort of breakfast, but the only thing I had was a glazed doughnut.
Stayed 1 night in Nov 2023

2/10 Terrible

Terrance

Disliked: Property conditions & facilities
Room was filthy. Hair was every where
Stayed 1 night in Oct 2023

6/10 Okay

Jimmy

Business traveller
Liked: Staff & service
The room had a bad odor but the representative gave me another room.
Stayed 1 night in Jul 2023

10/10 Excellent

Ravadee

Travelled with family, Travelled with pets
Liked: Staff & service, property conditions & facilities
The only thing that needed improvement to me would be to put in a gated pet park with good grass. The one that is there now hurt my little Yorkey’s feet. Staffs was very friendly and so was the cleaning lady. The room was very nice and very clean. Would stay there again when in town visiting family.
Stayed 4 nights in Mar 2023

10/10 Excellent

Lisa

Stayed 1 night in Jan 2023

8/10 Good

Stan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The WiFi was very slow and sometimes nonexistent. Other than that, it was a pleasant stay.
Stayed 3 nights in Aug 2022
Response from Vann, General Manager on 16 Aug 2022
Hi Stan, Thanks for choosing to stay with us, we're so pleased it was a pleasant stay! We will be looking into the issues you experienced with the wifi! Please come visit us again.

2/10 Terrible

Troy

Stayed 1 night in Aug 2022
Response from Vann, General Manager on 16 Aug 2022
Troy, I'm sorry to see that you may not have enjoyed your stay with us. We care about your experience! Please reach out to gm.wrrcw@pshga.com and we would like to hear more about what didn't go right and what we can do to make your next stay excellent!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was roaches everywhere.
Stayed 1 night in Jul 2022
Response from Vann on 2 Aug 2022
Dear guest, We are so sorry that you experienced a problem with roaches during your stay. We care about your experience, and I know that does produce the atmosphere of comfort and relaxation that we strive to provide for all of our guests. I've had our pest control professionals revisit our location this week to help keep the bugs out of the building for the remainder of the summer.

6/10 Okay

Nancy

Travelled with partner
Disliked: Cleanliness, amenities
The bathroom floors were dirty and extremely slippery. It felt like you were skating on ice. No vent fan in bathroom do lots of moisture in air snd room. The room was cramped. On the upside the beds were comfortable.
Stayed 1 night in Jun 2022
Response from Vann on 13 June 2022
Dear Nancy, I'm disappointed to hear that the floor of your bathroom was slippery as well as dirty, and that the room was cramped. Thank you for letting us know your feedback. It's very valuable to know when we fall short so that we can know what to work on: thanks again.

10/10 Excellent

Brenda, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Shelby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, and welcoming.
Stayed 2 nights in May 2022
Response from Vann on 10 June 2022
Thank you, Shelby! It was our pleasure to have you as a guest!

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

6/10 Okay

alecia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk was very nice the room wasn't worth $140 the water didn't get hit the table move if you touch it
Stayed 1 night in Mar 2022
Response from Vann on 15 Mar 2022
Dear Alecia, We regret that you had a few issues during your stay. The room you stayed in was a handicapped accessible suite, hence why the kitchen table was on wheels. If you have any further concerns, or ways we could make a future stay better, please reach out.

4/10 Poor

John

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Will not stay there again
Stayed 4 nights in Dec 2021
Response from Annetta H. on 14 Dec 2021
Good Afternoon John, We apologize for any inconvenience you experienced during your stay.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members are always professional, courteous and very helpful.
Stayed 2 nights in Nov 2021
Response from Annetta H. on 1 Dec 2021
Our Guests are important to us; Thank you for your Feedback!

2/10 Terrible

Verified traveller

The bathroom was not clean. There was some sort of gel on the toilet seat cover, the top of the tank and the shower handle. I purchased the Orbitz "protection" in case I didn't stay the entire time. I checked out the next morning and checked in to another hotel down the street. Orbitz did not reimburse me for the days I did not use saying checking out early didn't fall under their "protection" Paying extra is a waste of your money.
Stayed 6 nights in Aug 2021
Response from Vann on 22 Aug 2021
Dear guest, I am so sorry that for your stay the bathroom was not cleaned to our standards. We take cleanliness, as well as our guests' satisfaction very seriously, and we would love the chance to demonstrate that to you in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
excellent staff and help. Property needs some repair
Stayed 13 nights in Jul 2021
Response from Team on 24 Aug 2021
Thank you for your feedback!

8/10 Good

Tiffany

Stayed 2 nights in Aug 2021

2/10 Terrible

Jarod

Stayed 1 night in Jul 2021

4/10 Poor

Melinda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff was helpful and polite, checkin was easy, but we saw a cockroach in the room and even had a few hitch a ride home with us so that was disappointing.
Stayed 1 night in Jul 2021
Response from Vann, GM on 23 July 2021
Dear Melinda, We are so sorry you had bugs in your room! That is disappointing indeed! We have it on good authority that they are coming from the field behind our property, and we've been working daily to get the area addressed. I hope the next time you are in Warner Robins, you'll give us another try and find that the situation is well under control.

8/10 Good

Rudolph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Team on 10 Aug 2021
Thank you for your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very homey, adorable and in a nice area close to shopping centers.
Stayed 1 night in Jul 2021
Response from Team on 10 Aug 2021
Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2021
Response from Team on 10 Aug 2021
Thank you for your feedback!

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2021
Response from Team on 9 July 2021
Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Team on 15 Apr 2021
Thank you for your feedback!

2/10 Terrible

Verified traveller

Travelled with family
Room was not ready when we reached at 5:15 pm when check-in was supposed to be at 3:00 pm. The housekeeping lady had started to clean the room 10 minutes back. We went away shopping and came back at 7 pm and then checked-in. Never experienced anything like this in all these years.
Stayed 1 night in Mar 2021
Response from Vann on 1 Apr 2021
We are so sorry you had a bad experience here. We should always and usually do strive to make each guest feel as welcomed and as comfortable as we can. I will work with the staff to improve the quality of service that our guests, such as yourself, receive during their time spent with us. I hope you will one day grant us another opportunity to impress you with our hospitality!

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked and prepaid my hotel room at 8:30pm and showed up to check in but they were oversold. They never called to notify me and left me to find my own place at 10:30pm . The staff agent was rude and not helpful. He just brushed me off to get a refund later.
Stayed 1 night in Mar 2021
Response from Team on 15 Apr 2021
Thank you for your feedback!

6/10 Okay

Sam

Stayed 1 night in Dec 2020
Response from Team on 11 Jan 2021
Thank you for your feedback!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Cleanliness
The room was great, I just found somethings I think should be cleaned better, like the ring around the toilet and other things but other than that my room was fine.
Stayed 2 nights in Sep 2020
Response from Team on 15 Sept 2020
Thank you for your feedback

2/10 Terrible

Shanita Trice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Team on 24 Aug 2020
Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Love that it’s clean
Stayed 1 night in Mar 2020
Response from Marcie, Director of Revenue Management on 28 Sept 2020
Thank you for your business, we look forward to seeing you again.

10/10 Excellent

Genie, Warner Robins, GA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms. Christian and Alex were amazing. Very professional and courteous. I don't believe that I have stayed at Candlewood Suites before, but I do know that it will not be my last time. I loved the accommodations, however the double beds are really small beds. I was not use to the beds being so small!!! The facility was clean and inviting upon arrival and as I walked into the building.
Stayed 1 night in Feb 2020

10/10 Excellent

Vitina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Kristina

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2019

8/10 Good

Ethel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need Ice Machine
The only thing wrong with our stay was a ice machine so we could have a cold drink after a long drive. The ice maker in refrigerator does not make ice for at least 2 hours when turned on. Ours never made ice.
Stayed 1 night in Jan 2019

6/10 Okay

Cookie, Atlanta

Liked: Cleanliness, staff & service
I liked kitchen facilities in room. I didn't like TV not working and after calling for help was told someone would be right up to assist and NO ONE EVER SHOWED UP!
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible. Just horrible.
HORRIBLE. DO NOT STAY HERE! Front desk worker said she could not provide a blanket for the pull out sofa. Just sheets. So my two children (ages 3 & 6) would’ve had to sleep without a blanket if we did not have an extra one in our car. How are you not able to provide a blanket for the pull out sofa? Especially in the winter when it’s in the high 40’s outside?!!!!!! I was honestly shocked. And to top it all off, the sheets they provided for the pull out had large blood stains on it! I just spoke with a hotel manager and they said our complaint didn’t warrant a refund, per company policy cause it was not a major issue.
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2018

2/10 Terrible

edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flea infestation
When I arrived I was 50 minutes early but the room was not ready.. When I retuned everything was ready. The first night a ladybug was by the nightstand. This was fine. The next night it was a stink bug. I told the front desk person. She stated she would handle it and that never happened. I took care of it. The next night was the worst “Fleas”. They came up and saw the fleas themselves. I showed them my ankles and side so they literally ran out and put me in room 206. I was leaving in the morning so my only interest was to make it through the night. I called the front desk again about the TV and of course I figured it out because no one came. I would never stay there again. They should be down graded. I have pictures.
Stayed 4 nights in Nov 2018

4/10 Poor

Mercedes

Liked: Room comfort
Disliked: Staff & service
TERRIBLE SERVICE
The hotel is nice. The service is absolutely appalling. They have no concept of customer service
Stayed 3 nights in Nov 2018

6/10 Okay

Alex, Atlanta, GA

Liked: Staff & service, room comfort
there was a strange smell in the hallway and in the room
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Tom, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, close to everything. Will stay there again.
Stayed 2 nights in Nov 2018