Warawara Hotels, Santa Cruz

"The property is a bit dated but the staff are great, the buffets are plentiful and the beach area is so nice. "

"Yes, ocean was visible. Rooms were great."

"Booked an oceanfront rooms with two beds as we were having a guys trip. The hotel tried putting us in rooms with only one bed and no privacy for the bathroom. When we brought the issue up to the front desk management they lied to us originally stating that they had no double bed rooms for oceanfront and blamed Expedia for the mix up. They then downgraded our rooms to oceanview with no compensation. Later they told us that the rooms that we had reservations for were booked by others until the next day and finally moved two sets of people in our group up to the rooms that were originally booked (mind you, we all booked over 6 months in advance). On checking out, we did hear other vacationers had the same issues as us. The rooms were not consistent between us as some had amenities that the others didn’t. The gym is disgusting and dangerous, the machines for weight lifting will leave stains on your hands that takes a bit of time to scrub clean. The equipment also shows signs of lack of maintenance as one bike sounded like the tread was off and making additional thumping sounds when a person was using it. The cables on the standing weight machines also needs to be corrected and tightened. As for the pools, we found at least the pool that was connected to the bar had plants growing out of the drain on the bottom of the pool. The restaurants/bars were great and the people staffing those areas were very friendly and knowledgeable, going above and beyond."

"Good"

"Yes, but noisy during the very early morning hours due to delivery trucks. "

"Room was clean, view was nice enough we weren't Lolo by for a view just queen bed to extend our trip. Ate at bar by lobby order was not wore right the manager took the order off the bill. Which is how you run restaurant! Ate and stayed at St Regis Eskama, 3 of 4 meals were cold not warm. Manager said it was because we asked for gluten free pasta and had some allergies. Happy with Hyatt not St Regis"

"Great location, super friendly "

"Nice stay, had a great time. Great place , nice beach. Thanks"

"Loved this place! Highly recommend everything, including food, service, activities, beach accessibility, and accommodations. We will be returning! "