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Reviews of Best Western Plus Waller Hotel

2.5 out of 5
Best Western Plus Waller Hotel
19720 Stokes Rd, Waller, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 300 out of 389 reviews" "
Rating 8 - Good. 70 out of 389 reviews" "
Rating 6 - Okay. 7 out of 389 reviews" "
Rating 4 - Poor. 2 out of 389 reviews" "
Rating 2 - Terrible. 10 out of 389 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jolie

Business traveller
Liked: Amenities
Good service
Stayed 1 night in Apr 2024

10/10 Excellent

Robert Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice place
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 27 Apr 2024
Hi Robert! Thank you so much for your kind review! We can't wait to see you again next time!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Safe. Used the laundry facility, nice and clean.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 24 Apr 2024
Hi Crystal! Thank you so much for your kind review! We can't wait to see you again next time!

10/10 Excellent

Vanessa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to locate. Great accomodations.
Stayed 1 night in Mar 2024
Response from Front Desk Team on 25 Mar 2024
Hi Vanessa! Thank you so much for your kind review, we can't wait to see you again next time!

10/10 Excellent

Shanon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Team on 25 Mar 2024
Hi Shannon! Thank you so much for your kind review, we can't wait to see you again next time!

10/10 Excellent

Shericka

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and clean. Not fancy, but was a newer property that looked well kept.
Stayed 1 night in Mar 2024
Response from Hotel Management. on 23 Mar 2024
Hi Shericka!!Thank you so much for your review and we hope to see you next time when in town.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 1 night in Mar 2024
Response from Hotel management. on 23 Mar 2024
Hello Karen!! Thank you so much for your kind review for our Hotel and Staff. We can't wait to see you again next time!

10/10 Excellent

Tina

Stayed 1 night in Feb 2024
Response from Front Desk Team on 25 Mar 2024
Hi Tina! Thank you so much for your kind review, we can't wait to see you again next time!

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!! Breakfast bar always full stocked and clean, definitely recommend.
Stayed 2 nights in Feb 2024
Response from Front Desk Team on 20 Feb 2024
Hi Stephanie! Thank you so much for your kind review! We are so happy you enjoyed your stay and we can't wait to see you again next time!

8/10 Good

LaZette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will stay there again.
Stayed 3 nights in Nov 2023
Response from Hotel Management on 30 Nov 2023
Thank you very much for your kind review. Glad you enjoyed your stay with us. Hope to see you soon during your next visit to Waller / Prairie View Thank you

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to book an early check in which saved our trip! Free breakfast was a great addition
Stayed 2 nights in Nov 2023
Response from Hotel Management on 30 Nov 2023
Thank you Patrick for your kind review. Glad you had an amazing stay with us. Hope we see you soon, next when you are in town.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean! Breakfast was AMAZING! The attendant was constantly refilling and cleaning. Would return, without question!
Stayed 2 nights in Nov 2023
Response from Hotel Management on 30 Nov 2023
Thank you very much for your kind review. Glad you enjoyed your stay with us. Hope to see you soon during your next visit to Waller / Prairie View Thank you

10/10 Excellent

Carolyn, Borger

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Management on 30 Nov 2023
Thank you so much for 5 stars and we can't wait to see you again next time!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Front Desk Team on 21 Nov 2023
Hi Christopher! Thank you so much for your kind review and we can't wait to see you again next time!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay.
We had a great experience at the hotel. Everything was amazing! Everywhere we wanted to go was minutes away. We will definitely be coming back.
Stayed 2 nights in Nov 2023
Response from Front Desk Team on 21 Nov 2023
Hi Paul! Thank you so much for your kind review. We are so happy we were the perfect place for you! We can't wait to see you again next time!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay. No complaints. Front desk very friendly.
Stayed 2 nights in Nov 2023
Response from Front Desk Team on 21 Nov 2023
Hi Brian! Thank you so much for your kind review about us and our staff and we can't wait to see you again next time!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean. Staff was very courteous and helpful. Very pleasant stay.
Stayed 1 night in Nov 2023
Response from Front Desk Team on 21 Nov 2023
Hi Greg! Thank you so much for your kind review and we can't wait to see you again next time!

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast convenient to highway
Stayed 2 nights in Nov 2023
Response from Front Desk Team on 21 Nov 2023
Hi Christy! Thank you so much for your kind review and we can't wait to see you again next time!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk Team on 21 Nov 2023
Hi Heather! Thank you so much for your kind review and we can't wait to see you again next time!

8/10 Good

Chuckie

Stayed 1 night in Nov 2023
Response from Hotel Management on 30 Nov 2023
Thank you so much and we can't wait to see you again next time!

10/10 Excellent

Randy

Stayed 1 night in Oct 2023
Response from Front Desk Team on 21 Nov 2023
Hi Randy! Thank you so much for your kind review and we can't wait to see you again next time!

10/10 Excellent

carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 1 night in Oct 2023
Response from Hotel Management on 1 Nov 2023
Hi Carolina! Thank you so much for your kind review! We can't wait to see you again next time!

10/10 Excellent

Hassan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine with the property.
Stayed 4 nights in Oct 2023
Response from Hotel Management on 1 Nov 2023
Hi Hassan! Thank you so much for your kind review! We can't wait to see you again next time!

10/10 Excellent

Elizabeth

Travelled with family and small children
The property is nice and the concierge was very sweet and nice!
Stayed 1 night in Oct 2023
Response from Front Desk Team on 11 Oct 2023
Thank you so much for your kind review, Elizabeth! We can't wait to see you again next time!

10/10 Excellent

FERNANDA I

Stayed 2 nights in Sep 2023
Response from Front Desk Team on 11 Oct 2023
Hi Fernanda! Thank you so much for your review and we can't wait to see you again next time!

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Un hotel nuevo muy cómodas camas, muy limpio elegante y desayuno variado. Me quedaría ahí todas las veces que pase por ahí. Lo recomiendo !
Stayed 1 night in Sep 2023
Response from Front Desk Team on 11 Oct 2023
Hola Guillermo! ¡Muchas gracias por tu reseña! ¡Estamos ansiosos por verte de nuevo la próxima vez!

8/10 Good

Blanca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attended promptly and room was nice.
Stayed 1 night in Sep 2023
Response from Hotel Management on 1 Nov 2023
Hi Blanca! Thank you so much for your kind review! We can't wait to see you again next time!

10/10 Excellent

Jai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very well maintained property. Staff was friendly and the included breakfast was good.
Stayed 1 night in Sep 2023
Response from Hotel Management on 14 Sept 2023
Thank you very much for your kind review. Glad you enjoyed your stay with us. Hope to see you soon during your next visit to Waller / Prairie View Thank you

10/10 Excellent

Rodney

Stayed 1 night in Sep 2023
Response from Hotel Management on 14 Sept 2023
Thank you very much for 10 star rating. We appreciate your business. We hope to see you back when in Waller.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Check in took less than 5 minutes and the staff was helpful and friendly. This hotel looks very new and is clean bright and safe located right off the highway.
Stayed 1 night in Sep 2023
Response from Hotel Management on 14 Sept 2023
Hi Joe! Thank you so much for your kind words for our Staff and Hotel. We are glad you enjoyed your stay with us and we can't wait to see you again.

10/10 Excellent

Paula

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Sep 2023
Response from Hotel Management on 7 Sept 2023
Thank you very much for 10 Star ratings, Glad you enjoyed your stay with us. Hope to see you soon during your next visit to Waller.

10/10 Excellent

Ladonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this property. Really enjoyed the stay
Stayed 1 night in Aug 2023
Response from Front Desk Team on 21 Aug 2023
we appreciate you staying with us second time, we love to be your go to hotel when ever you are in town to visit Prairie View A&M University or just to meet with family. We will continue to provide best of our services. Thank you, hope to see you soon.

10/10 Excellent

Brian

Stayed 1 night in Aug 2023
Response from Front Desk Team on 21 Aug 2023
Thank you for choosing to stay with us. We are happy you liked our hospitality and thank you so much for 10 star rating you gave us for our services. Hope to see again on your next visit.

10/10 Excellent

Eddie, fort worth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kid att
Stayed 1 night in Aug 2023
Response from Michelle on 16 Aug 2023
Thank you very much for 5 Star ratings, Glad you enjoyed your stay with us. Hope to see you soon during your next visit to Waller / Prairie ViewThank you

10/10 Excellent

bob

Stayed 2 nights in Jul 2023
Response from Front Desk Team on 7 Aug 2023
Hi Bob! Thank you so much for your kind review! We can't wait to see you again next time!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and all staff was very nice. If in town again, we will definitely stay here again. Also, very quiet in the area and fast to hop on and off the highway.
Stayed 1 night in Jul 2023
Response from Michelle on 8 July 2023
Thank you Denise for your enjoying your stay with us. Also for well describing the hotel and the location. Hope to see you soon.

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, modern hotel
Nice, clean and quiet. Very modern. Friendly staff, no parking fees.
Stayed 1 night in Jul 2023
Response from Michelle on 8 July 2023
Thank you Sherri for your short simple and to the point describing the features of our hotel. Glad you had an amazing stay with us. Hope we see you soon, next when you are in town.

10/10 Excellent

Russell

Stayed 2 nights in Jun 2023
Response from Front Desk Team on 5 July 2023
Hi Russell! Thank you so much for your kind review and we can't wait to see you again next time!

8/10 Good

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean room. Only problem the living room had a loud wal mounted AC unit.
Stayed 1 night in Jun 2023
Response from Management on 2 July 2023
HI Carla! Our apology for any inconveniences and thank you for your kind review.

10/10 Excellent

Tiffany

Stayed 1 night in Jun 2023
Response from Management / Michelle on 23 July 2023
Thank you Tiffany our team appreciates 5 Star review.

10/10 Excellent

Fransheska

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Family event we stayed here for 1 day the room was super clean and smelled clean the beds were comfortable and it was very quiet to sleep ac was cold but that’s how we like it. In the morning we ate breakfast and it was plenty and very tasty! Would definitely stay here again.
Stayed 1 night in Jun 2023
Response from Front Desk Team on 28 June 2023
Hi Fransheska! Thank you so much for your kind review! We are so happy you enjoyed your stay and we exceeded your expectations. We can't wait to see you again next time!

10/10 Excellent

Maria

Stayed 1 night in Jun 2023
Response from Management on 28 June 2023
Thank you for your 10 star rating, we really appreciate it. Good rating means all our staff hard work paying off.

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in Jun 2023
Response from Management on 20 June 2023
Hi Svetlana! Thank you so much for 5 star, it really means a lot for our team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Management on 20 June 2023
Thank you so much for your kind review and we can't wait to see you again next time!

10/10 Excellent

Harriet

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay Loved it!!!
Stayed 1 night in May 2023
Response from Management on 1 June 2023
Hi Harriet! Thank you so much for your kind review and we can't wait to see you again next time!

2/10 Terrible

mark

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad stay, disappointing
Room smelled of mildew, ac not cooling. Place was booked up nothing available to change rooms
Stayed 1 night in May 2023
Response from Management on 29 May 2023
We apologize for the inconvenience you experienced during your stay. We take your feedback very seriously and we stride to provide comfortable environment for our guests. We are sorry that the room had a mildew smell and that the ac was not cooling adequately. We investigated this issue and it was fixed promptly. The room is available for future stays. We look forward to be your host again.

10/10 Excellent

Damariz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Management on 29 May 2023
Thank you very much for 10 star. It means a lot to us. Hope to see you soon again.

2/10 Terrible

William

Stayed 1 night in May 2023
Response from Management on 13 June 2023
Our apology for any inconveniences. Thank you and have a blessed day till we see you next time.

10/10 Excellent

Kermit

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Great stay and clean hotel, breakfast was good
Stayed 5 nights in May 2023
Response from Management on 29 May 2023
Hi Kermit! Thank you so much for your kind review and we can't wait to see you again next time!

10/10 Excellent

Mandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very pleased with our stay. Hotel was clean, smelled clean and has been well taken care of!
Stayed 1 night in May 2023
Response from Management on 29 May 2023
Hi Mandy! Thank you so much for your kind review and we can't wait to see you again next time!