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Reviews of Best Western Plains Motel

2.5 out of 5
Best Western Plains Motel
712 Glenn St, Wall, SD

Reviews

8.8

Excellent

Rating 10 - Excellent. 540 out of 1002 reviews" "
Rating 8 - Good. 323 out of 1002 reviews" "
Rating 6 - Okay. 98 out of 1002 reviews" "
Rating 4 - Poor. 26 out of 1002 reviews" "
Rating 2 - Terrible. 15 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lighting around the parking
Stayed 1 night in May 2024
Response from d on 21 May 2024
Thank you for staying with us Stephen and for your reply. Have a good day.

10/10 Excellent

Margaret, CHAMBERSBURG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the onsite breakfast. We get up early and out the door, and the early meal was most helpful and appreciated. Staff was all attentive and quite helpful. Thumbs up to you all! We were impressed with how hard everyone there seemed to be working to provide the guests an enjoyable experience. Thanks!
Stayed 2 nights in May 2024
Response from Lex- Owner on 21 May 2024
Your positive review is greatly appreciated. We will make sure to let staff know their hard work is always appreciated. Thank you for your business and we hope to see you again!Safe Travels

10/10 Excellent

annika

Travelled with partner
Liked: Property conditions & facilities
Pool
Stayed 1 night in May 2024
Response from Nick on 20 May 2024
Thanks for staying with us. We hope to see you again.

10/10 Excellent

Braeden

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to Wall Drug and Badlands
Stayed 3 nights in May 2024
Response from Lex- Owner on 17 May 2024
Your business and review are greatly appreciated. We hope that you enjoyed your stay and we wish you safe travels! Come see us again sometime.

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean but old
Stayed 1 night in May 2024
Response from d on 15 May 2024
Thank you for your positive reply and for staying with us here at the Best Western Plains Motel. Have a good day.

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was everything we needed. Amenities were also nice.
Stayed 2 nights in May 2024
Response from d on 15 May 2024
Thank you for staying with us here at the Best Western Plains Motel Kyle and for your positive review. Have a good day.

10/10 Excellent

Jessicca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was probably one of the cleanest hotels I have ever stayed at. The staff was so friendly and accommodating. Highly recommend!
Stayed 5 nights in May 2024
Response from d on 14 May 2024
Thank you so much for your positive review and for staying with us here at the Best Western Plains Motel. Have a good day.

10/10 Excellent

Jamie, Cheyenne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Apr 2024
Response from Nick on 11 May 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Dennis

Travelled with family
Liked: Amenities
Very clean hotel room. We were able to park our RV camper and have a night with a great bed and shower. Very close to Badlands National Park.
Stayed 2 nights in Apr 2024
Response from Lex- Owner on 10 May 2024
We are glad we were able to accommodate you. Your kind review and your business are greatly appreciated. We look forward to seeing you again. Safe Travles!

10/10 Excellent

Alessandra

Liked: Cleanliness, property conditions & facilities
Wonderful clean hotel! Breakfast was great!
Stayed 1 night in May 2024
Response from Lex- Owner on 10 May 2024
We want to thank you for you kind review. Your business is greatly appreciated!Safe Travels!!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
The most clean room. Every switch is clean! Many thanks to the hard-working staff!
Stayed 2 nights in Apr 2024
Response from Lex- Owner on 10 May 2024
We will give your compliments to our staff. Your kind review and business are greatly appreciated. Come see us againSafe Travels!!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family had a great stay here. The room was clean and comfortable. The gentleman serving breakfast was friendly and helpful. Would stay again!
Stayed 1 night in May 2024
Response from Nick on 9 May 2024
Thank you for staying with us. We hope to see you again.

8/10 Good

Karen, Viroqua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent facility, you are getting what you pay for. Clean, maybe rooms are starting to show age but not crazy. Breakfast was okay but it’s in the pool house entry room - it was soooo hot in there!
Stayed 1 night in May 2024
Response from Nick on 9 May 2024
We are glad you enjoyed your stay with us. We hope to see you again.

10/10 Excellent

RAMONA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from d on 8 May 2024
Thank you for your positive reply and for staying with us here at the Best Western Plains Motel. Have a good day.

8/10 Good

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice and clean but the property is definitely dated. David at the breakfast place was great! He's always happy and ready to help all customers. Breakfast was okay!
Stayed 4 nights in May 2024
Response from d on 7 May 2024
Thank you for choosing Best Western Plains Motel for your stay, and for your positive review. Have a good day.

10/10 Excellent

Colleen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay while exploring the Badlands. Pet friendly. Nice neighborhood to walk the dog. Excellent and friendly owner/staff. Personable and always wanted to make sure that everything was to our satisfaction.
Stayed 3 nights in Apr 2024
Response from Nick on 6 May 2024
Thanks for staying with us. We are glad you enjoyed your stay. We hope to see you again.

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and conveniently located to places I visited.
Stayed 1 night in May 2024
Response from Nick on 6 May 2024
We are glad you enjoyed your stay with us. We hope to see you again.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value.
Stayed 1 night in Apr 2024
Response from Nick on 2 May 2024
We are glad you enjoyed your stay with us. Thank you. We hope to see you again.

10/10 Excellent

Kathleen, Anaheim

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, clean and tidy,good breakfast.
Stayed 1 night in Apr 2024
Response from Nick on 18 Apr 2024
Thank you for staying with us. We are glad you enjoyed your stay. We hope to see you again.

6/10 Okay

Carol

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Got to the room and there were no towels No soap or anything else besides that it was OK
Stayed 1 night in Apr 2024
Response from d on 15 Apr 2024
Thank you for staying with us, we appologize for the inconvenience, have a good day.

8/10 Good

Michael, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lex- Owner on 16 Apr 2024
Your business and review are appreciated. We hope that you will come stay with us again sometime. Safe travels!

10/10 Excellent

Paul D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to The Badlands.
Stayed 3 nights in Apr 2024
Response from d on 11 Apr 2024
Thank you for your positive response Paul and for staying with us here at the Best Western Plains Motel. Have a good day.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from d on 7 Apr 2024
Thank you your positive review Paul and for staying with us here at the Best Western Plains Motel. Have a good day.

8/10 Good

Keith

Stayed 1 night in Apr 2024
Response from d on 25 Apr 2024
Thank you for your positive review Keith and for staying with us here at the Best Western Plains Motel. Have a good day.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nick on 1 Apr 2024
We are glad you enjoyed your stay with us. Thank you for your patronage. We hope to see you again.

10/10 Excellent

scott, Bothell

Liked: Cleanliness, staff & service, property conditions & facilities
We had only planned for 1 night here , but due to a winter storm here and the area we were going next, we ended up staying 3 nights. The staff were wonderful, so friendly and they worked non stop to keep the stairs and walkways free of ice and snow. I can not say enough positive things about how great they were! Thank you for having a warm and comfortable place for us and our 2 dogs stay during this time. 5 stars!
Stayed 1 night in Mar 2024
Response from d on 27 Mar 2024
Thank you Scott for the positive review, we do appreciate you. Thank you for staying with us here at the Best Western Plains Motel. Have a good day.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not a lot in Wall, SD. This property is very clean, furniture all in new condition. Very well maintained.
Stayed 1 night in Mar 2024
Response from Nick on 22 Mar 2024
Thanks for staying with us. We are glad you enjoyed our property. We hope to see you again.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from d on 23 Mar 2024
Thomas, thank you for your positive review and for staying with us here at the Best Western Plains Motel. Have a good day.

8/10 Good

Lori

Stayed 1 night in Mar 2024
Response from d on 7 Apr 2024
Thank you for your positive review Lori and for staying with us here at the Best Western Plains Motel. Have a good day.

8/10 Good

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great little stay. Trains roll through at night so be sure to have a sound machine if you’re a light sleeper. Nice dark curtains though and nice updated furniture. Would stay again.
Stayed 1 night in Mar 2024
Response from d on 17 Mar 2024
Thank you for your positive response Brittany and for staying with us here at the Best Western Plains Motel. Have a good day.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wall is a very small town. Wall drug of course is there. Great one night stop. We did the badlands so it’s a good choice for that reason. Hotel is great.
Stayed 1 night in Mar 2024
Response from d on 15 Mar 2024
Richard, thank you for your ositive reply and for staying with us here at the Best Western Plains Motel. Have a good day.

10/10 Excellent

Paul

Stayed 5 nights in Sep 2023
Response from d on 7 Feb 2024
Thank you for your positive review Paul. Have a good day and thank you for staying with us here at the Best Western Plains Motel.

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from d on 22 Nov 2023
Marilyn, thank you for your positive response and for staying with us here at the Best Western Plains Motel. Have a good day.

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found this motel to be a true oasis after a long day of traveling. The room was large, the beds very comforable and the shower was great with nice hot water. Didn't have time for some of the other amenities but the pool and the pool area looked great. The breakfast was fantastic wth so many offerings: dry, wet, hot, cold, made for youl, make it yourself and delicious! An excellent place to stay!
Stayed 1 night in Nov 2023
Response from Lex-Owner on 20 Nov 2023
Anita, We want to thank you! Your business and your kind review are greatly appreciated. Our guest experience is very important to us. Come see us again sometime. Safe Travels!!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, well maintained, friendly staff.
Stayed 1 night in Nov 2023
Response from d on 16 Nov 2023
Thank you for your positive review William and for staying with us here at the Best Western Plains Motel. Have a good day.

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice people, good breakfast
Stayed 1 night in Nov 2023
Response from d on 15 Nov 2023
Thank you for your positive review Joyce, we do appreciate you. Have a good day.

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer service.
Stayed 3 nights in Nov 2023
Response from Nick on 15 Nov 2023
We are glad you enjoyed your stay with us. We hope to see you again.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Nov 2023
Response from Lex - Owner on 13 Nov 2023
Your decision to stay with us and your kind words are appreciated. Come back and see us again sometime. Safe Travels!

10/10 Excellent

Juanita

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, easy check in/out overall a place we would stay again
Stayed 2 nights in Nov 2023
Response from Nick on 12 Nov 2023
We are glad you enjoyed your stay with us. We hope to see you again.

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient off the 90. Staff is friendly and welcoming. Dog friendly property with nice pool. Rooms are dated and HVAC is noisy, not great. Huge king bed and overall, comfy
Stayed 1 night in Nov 2023
Response from d on 9 Nov 2023
Thank you for your response Sheri and for staying with us here at the Best Western Plains Motel.

6/10 Okay

Kristin

Business traveller
Disliked: Amenities, property conditions & facilities
Beds were awful, clean room but dated, fire alarm in my room needed new batteries as started to go off at midnight.
Stayed 1 night in Nov 2023
Response from Nick on 8 Nov 2023
We are sorry that we did not meet your expectations. We will bring up the issue of the fire alarm with maintenance. Thank you for letting us know. Have a great day.

10/10 Excellent

Mark, Big Rapids

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very pleased with cleanliness and condition of property
Stayed 1 night in Nov 2023
Response from d on 5 Nov 2023
Mark, thank you for your positive review. Have a good day.

10/10 Excellent

Lynette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a late check in at this hotel and was greated by a very nice lady! Room was clean, had a super nice dog walk area and really good breakfast! Would definetly stay here afain!
Stayed 1 night in Nov 2023
Response from Nick on 4 Nov 2023
We are glad you enjoyed your stay with us. We hope to see you again.

8/10 Good

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to staywest exit of the SD Badlands
Nice room with a separate entry room with a king bed, jack and jill bathroom, and second sleeping area with 2 queen beds. Indoor pool was a short walk outside. Breakfast was also served in the pool building. They had a neat machine that made automated pancakes.
Stayed 1 night in Oct 2023
Response from Nick on 1 Nov 2023
Thank you for staying with us. We are glad you enjoyed your stay. We hope to see you again.

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Breakfast was great. Staff very friendly. Indoor pool was very clean and an overall great experience.
Stayed 1 night in Oct 2023
Response from Lex - Owner on 30 Oct 2023
Nicholas, We want to thank you for choosing to stay with us. Your business and kind review are greatly appreciated. We hope to see you again in the future. Safe Travel!!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks, great room
Stayed 1 night in Oct 2023
Response from Nick on 29 Oct 2023
Thanks for staying with us. We hope to see you again.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, room comfort
Room goid. Hot tub not.
The hot tub is majorly unbalanced and foams up badly. Very disappointing. That usually is either a sign of dirty water or incorrect chemical application. Either way not good. Room was clean, spacious and comfortable.
Stayed 1 night in Oct 2023
Response from Lex - Owner on 28 Oct 2023
We want to thank you for choosing to stay with us. Your business and review are greatly appreciated. I will personally check with our maintenance team to ensure our hot tub has the correct balance. Have a great day. Safe Travels!!

10/10 Excellent

Debi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Nick on 29 Oct 2023
Thanks for staying with us. We are glad you enjoyed your stay.

10/10 Excellent

Bruce

Stayed 1 night in Oct 2023
Response from d on 13 Nov 2023
Thank you for the positive review Bruce and thank you for staying with us here at the Best Western Plains Motel. Have a good day.

10/10 Excellent

Lilya

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Nick on 22 Oct 2023
We are glad you enjoyed your stay with us. We hope to see you again.