Wales Holidays from AU$690

Everything was great

Friendly front desk and doorman

We love the history and also the concept of the hotel. We just wish that we would’ve known that we would not have access to any restaurants or even a bar. There was also only a community refrigerator which made it difficult for medication purposes and that was also not disclosed. The staff was beyond amazing and so accommodating it made the experience perfect from that perspective.

News of this property being “the worst” Hyatt Regency are greatly, GREATLY exaggeratedz. First off, it has one of the more impressive lobbies around and I don’t think the guest rooms are all that bad. Yes, there’s a light in our room that doesn’t work and some of the doors in the hallway are janky…but it feels clean and is presentable. The staff are nice and I was able to check in a full four hours early. The area around the place is hit or miss, I went for a few walks and there are people asking for money that stick close to the heavy traffic/touristy areas. As long as you go about your business, they won’t bother you but remember to be kind.

The lobby is dimly lit, and it looks really outdated. I understand the decore/era but everything is brown, very drabby. The young lady that checked us in, her demeanor was very much like the decor, drabby.