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Reviews of Fairfield Inn & Suites by Marriott Waco North

2.5 out of 5
Fairfield Inn & Suites by Marriott Waco North
4257 N IH 35, Waco, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 539 out of 1001 reviews" "
Rating 8 - Good. 282 out of 1001 reviews" "
Rating 6 - Okay. 96 out of 1001 reviews" "
Rating 4 - Poor. 46 out of 1001 reviews" "
Rating 2 - Terrible. 38 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Matthew

Travelled with partner
Disliked: Cleanliness
Had to switch rooms due to mildew and musty smell. Fast checkin. Bathroom sink was held up with shelf bracket. Didn’t want to touch it in case it would fall off the wall. Next time Hampton.
Stayed 1 night in Apr 2024
Response from Guest Service Rep on 9 May 2024
Dear Matthew, I recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. This has been shared with our housekeeping leaders to ensure this is an isolated incident.

6/10 Okay

Isobel

Travelled with partner
Staff were not visible. Snack and drink selection in vending machine non existent. No hand soap in bathroom.
Stayed 2 nights in Mar 2024
Response from Guest Service Rep on 25 Apr 2024
Thank you for your feedback! We apologize for any inconvenience you experienced here at Waco Fairfield North.

2/10 Terrible

Krysta

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
BEDBUGS…need I say more. The staff was great and switched my room after finding bedbugs crawling on my pillow. The manager did comp the room, but now we have to go through preventative measure to make sure we don’t bring these home The room they switched us to was dirty, urine all over the toilet, and mold in the shower, which was leaking. Both rooms were missing essential items. Such as toiletries, pillows and cups.
Stayed 1 night in Mar 2024
Response from Guest Service Rep on 11 Apr 2024
Dear Krysta,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. This has been shared with our housekeeping leaders to ensure this is an isolated incident.

10/10 Excellent

Ammy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick & easy check in. Perfect to stay w/ your fam., very clean, nice staff, convenient location, lots of stores near by. Will definetely recommended it.
Stayed 3 nights in Mar 2024
Response from Guest Service Rep on 1 Apr 2024
Thank for your amazing feedback! Hope to see you again soon!

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay
Stayed 1 night in Mar 2024
Response from Guest Service Rep on 20 Mar 2024
Thank for your amazing feedback! Hope to see you again soon!

10/10 Excellent

Jamie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a surprise to be a good wholesome meal , not just grab and go . Thank y’all for an awesome stay.
Stayed 1 night in Mar 2024
Response from Guest Service Rep on 18 Mar 2024
Thank for your amazing feedback! Hope to see you again soon!

4/10 Poor

Angela

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff was great when thwy were around. We tried calling 3 times and went up to the desk once without any interaction. Smoking was allowed directly next to the door and the smell filled up our room and the entire hall. The hotel is close to the freeway, and you can hear everything. Not a location I would stay at again.
Stayed 1 night in Feb 2024
Response from Guest Service Rep on 18 Mar 2024
Thank you for your response. We apologize for any inconvenience you experienced here at Waco Fairfield North. Thank you for taking the time for giving us your feedback

10/10 Excellent

Pamela

Beautiful & spacious
Stayed 1 night in Mar 2024
Response from Guest Service Rep on 18 Mar 2024
Thank for your amazing feedback! Hope to see you again soon!

6/10 Okay

Michael

Travelled with family
Not the best Farfield Marriott… outdated.. dirty.. No hot tub as advertised… Breakfast…. Ehh. Not great
Stayed 1 night in Mar 2024
Response from Guest Service Rep on 18 Mar 2024
Thank you for your feedback! We apologize for any inconvenience you experienced here at Waco Fairfield North.We hope to see you again soon!

8/10 Good

Stephanie, Austin

Stayed 1 night in Mar 2024
Response from Guest Service Rep on 4 Apr 2024
Thank you for your response! Hope to see you again soon!

10/10 Excellent

Dianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ladies who worked the breakfast area were great!
Stayed 3 nights in Mar 2024
Response from Guest Service Rep on 13 Mar 2024
Thank for your amazing feedback! Hope to see you again soon!

8/10 Good

Courtanay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice property. I enjoyed my stay. The staff was welcoming and friendly and check in was a breeze. The only thing that bothered me are the huge shower heads that get water everywhere when you shower. You can't adjust them and they spray directly to the back of the tub.
Stayed 1 night in Mar 2024
Response from Guest service Rep on 11 Mar 2024
Thank you for your response!Glad you enjoyed your stay!

10/10 Excellent

JoAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were super clean and breakfast was great. The outside sitting/bbq area was nice, but wish it had a gas firepit. It was a bit chilly when we stayed, so a firepit would have been amazing!!! Overall, our stay was great though!! No complaints.
Stayed 1 night in Mar 2024
Response from Guest Service Rep on 4 Mar 2024
Thank for your amazing feedback!Hope to see you again soon!

10/10 Excellent

Donna, Avoca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcome with cookies and friendly staff. Quick and efficient serve! Will stay again!
Stayed 1 night in Feb 2024
Response from Guest Service Rep on 4 Mar 2024
Thank for your amazing feedback!Hope to see you again soon!

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin was easy and staff friendly. I was able to park right by my car which was a plus as a female single traveler.
Stayed 1 night in Feb 2024
Response from Guest Service Rep on 20 Feb 2024
Thank you for your awesome feedback, We hope to see you again soon!

10/10 Excellent

Scarlet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a nice quiet stay. Seemed nice and clean. The only problem is the water doesn’t get very hot. You will have to take a Luke warm shower.
Stayed 1 night in Feb 2024
Response from Guest Service Rep on 20 Feb 2024
Thank you for your awesome feedback, We hope to see you again soon!

8/10 Good

Monte

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and breakfast was good. Needs better lighting in parking areas.
Stayed 1 night in Feb 2024
Response from Guest Service Rep on 14 Feb 2024
Thank you for your awesome feedback, We hope to see you again soon!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! Really nice and clean and like it was recently remodeled.
Stayed 2 nights in Feb 2024
Response from Guest Service Rep on 14 Feb 2024
Thank you for your awesome feedback, We hope to see you again soon!

10/10 Excellent

timothy

Stayed 1 night in Feb 2024
Response from Guest Service Rep on 20 Mar 2024
Thank for your amazing feedback! Hope to see you again soon!

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Service Rep on 1 Feb 2024
Thank you for your awesome feedback, We hope to see you again soon!

10/10 Excellent

Shawn

Very pleasing. Everything on point.
Stayed 5 nights in Jan 2024
Response from Guest Service Rep on 1 Feb 2024
Thank you for your awesome feedback, We hope to see you again soon!

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 4 nights in Jan 2024
Response from Guest Service Rep on 1 Feb 2024
Thank you for your awesome feedback, We hope to see you again soon!

6/10 Okay

Zachary

Travelled with family
Stayed 2 nights in Jan 2024
Response from Guest Service Rep on 1 Feb 2024
Thank you for your awesome feedback, We hope to see you again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place quiet room away from hwy.
Stayed 1 night in Jan 2024
Response from Guest Service Rep on 1 Feb 2024
Thank you for your awesome feedback, We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Service Rep on 1 Feb 2024
Thank you for your awesome feedback, We hope to see you again soon!

10/10 Excellent

Darla

Stayed 1 night in Dec 2023
Response from Guest Service Rep on 1 Feb 2024
Thank you for your awesome feedback, We hope to see you again soon!

10/10 Excellent

Mary Anne

Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Shirley

Business traveller
Staff was great but you could hear road noise on the 4th floor
Stayed 1 night in Dec 2023
Response from Guest Service Rep on 5 Dec 2023
Thank you for your feedback! We apologize for any inconvenience you experienced here at Waco Fairfield North.We hope to see you again soon!

2/10 Terrible

Terry, Dickinson

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No soap in bathroom. Alarm clock doesn’t work. Property old and needs a serious cleaning. Feels more like a Motel 6 than a Marriott.
Stayed 1 night in Nov 2023
Response from Guest Service Rep on 27 Nov 2023
Thank you for your response. We apologize for any inconvenience you experienced here at Waco Fairfield North. Thank you for taking the time for giving us your feedback

8/10 Good

Eva Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was wonderful
Stayed 2 nights in Nov 2023
Response from Guest Service Rep on 25 Nov 2023
Thank you for your awesome feedback, We hope to see you again soon!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a good time while at the Fairfield.
Stayed 2 nights in Nov 2023
Response from Guest Service Rep on 20 Nov 2023
Thank you for your awesome feedback, We hope to see you again soon!

10/10 Excellent

Marla

Travelled with partner
Liked: Amenities
Everything we needed. Nice hotel.
Stayed 1 night in Nov 2023
Response from Guest Service Rep on 20 Nov 2023
Thank you for your awesome feedback, We hope to see you again soon!

10/10 Excellent

Arturo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Guest Service Rep on 20 Nov 2023
Thank you for your awesome feedback, We hope to see you again soon!

4/10 Poor

Bethany

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady at check-in wasn't nice at all. She didn't ask for my ID or anything to identify me. The property is not the cleanest. Definitely needs to be deep-cleaned.
Stayed 1 night in Nov 2023
Response from Guest Service Rep on 11 Nov 2023
Thank you for your response! We apologize for any inconvenience you experienced here at Waco Fairfield North. Thank you for taking the time for giving us your feedback.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access
Stayed 2 nights in Nov 2023
Response from Guest Service Rep on 11 Nov 2023
Thank you for your awesome feedback, We hope to see you again soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
A great place to stay. Friendly staff
Stayed 7 nights in Oct 2023
Response from Guest Service Rep on 9 Nov 2023
Thank you for your awesome feedback, We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! We loved it
Stayed 5 nights in Oct 2023
Response from Guest Service Rep on 7 Nov 2023
Thank you for your awesome feedback, We hope to see you again soon!

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Service Rep on 7 Nov 2023
Thank you for your awesome feedback, We hope to see you again soon!

4/10 Poor

John

Business traveller
Liked: Staff & service
Stayed 4 nights in Oct 2023
Response from Guest Service Rep on 2 Nov 2023
Thank you for your response! We apologize for any inconvenience you experienced here at Waco Fairfield North. Thank you for taking the time for giving us your feedback.

2/10 Terrible

Chris

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Guest Service Rep on 30 Oct 2023
Thank you for your response! We apologize for any inconvenience you experienced here at Waco Fairfield North. Thank you for taking the time for giving us your feedback.

8/10 Good

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly as expected.
Stayed 2 nights in Oct 2023
Response from Guest Service Rep on 23 Oct 2023
Thank you for your awesome feedback, We hope to see you again soon!

10/10 Excellent

James A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always friendly upon arrival never a bad experience at this location
Stayed 1 night in Oct 2023
Response from Guest Service Rep on 23 Oct 2023
Thank you for your awesome feedback, We hope to see you again soon!

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and the staff was professional. Our way was very pleasant.
Stayed 1 night in Oct 2023
Response from Guest Service Rep on 23 Oct 2023
Thank you for your awesome feedback, We hope to see you again soon!

8/10 Good

Halley

Liked: Amenities, property conditions & facilities
The property was an easy access to a destination.
Stayed 1 night in Oct 2023
Response from Guest Service Rep on 20 Oct 2023
Thank you for your awesome feedback, We hope to see you again soon!

10/10 Excellent

Tiffany

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checkout was fast and efficient. We asked for early check out and it was granted! We didn't end up needing it but the easy and nice way of handling our request was great!!
Stayed 2 nights in Oct 2023
Response from Guest Service Rep on 17 Oct 2023
Thank you for your awesome feedback, We hope to see you again soon!

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night on the way to somewhere else and it was a nice stay. Great breakfast layout in the am. Staff was very friendly.
Stayed 1 night in Sep 2023
Response from Guest Service Rep on 28 Sept 2023
Thank you for your awesome feedback, We hope to see you again soon!

8/10 Good

Reggie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to destination I was going too.
Stayed 1 night in Sep 2023
Response from Guest Service Rep on 28 Sept 2023
Thank you for your awesome feedback, We hope to see you again soon!

10/10 Excellent

Jessica

Bathroom in the room could use some TLC
Stayed 1 night in Sep 2023
Response from Guest Service rep on 28 Sept 2023
Thank you for your feedback, We hope to see you again soon!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was clean and comfortable.
Stayed 1 night in Sep 2023
Response from Guest Service Rep on 5 Sept 2023
Thank you for your awesome feedback, We hope to see you again soon!

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Service Rep on 31 Aug 2023
Thank you for your awesome feedback, We hope to see you again soon!