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"Arrived very early and, after a 2 hour wait, was given early check in (3.5 hours early!). Room was comfortable and quiet. Breakfast buffet was plentiful. "

"Sauna in room is great. Able to access by code on arrival. "

"First time going to Ruka/Finland, definitely plan on going every year."

"We stayed in the apartments, it was equipped with everything we needed for our stay. We used the spa and pool which we paid extra for at the main reception, which was lovely. There was a small shop within reception and a small bakery which was about a 5 min walk out of the complex, everyone was friendly, "

"We really enjoyed our stay. Our apartment was clean, modern and well equipped. The resort is great for sledding and the on site soft play/activity park was great for the kids. We ate at the restaurant 3 times and the food and service were both good. We thought the price of using the pool was too high 65euros per day for a family of 4. Had it been half of this we would have visited."

"Nice hôtel with a fantastic breakfast."

"Our apartment was clean and kitchen well stocked. Front desk staff (Daniela) was amazing!!! Helped with check in and recommendations for hikes close by. "

"Check in was friendly and simple, room was clean. I had an early bus and left before breakfast but they delivered it to my room the night before for no extra charge and it was delicious!"

"- no room service for 3 day stay - no wifi - only 2 coffee pads for the whole stay - no windows that can be opened, bad air - sauna costs €275 extra - no shuttle to the city (without a car you are trapped) - bathroom much too small (only wet room) - fat bikes were broken, they wanted €80 for 2 hours - very unfriendly staff - no space at all in the ponds, really little! - restaurant currently closed, no information about this in advance - no shuttles to the city Summary: for the price of a 5* hotel you get 1* accommodation with very unfriendly staff - never again!!!"