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Reviews of Hilton Vacation Club Oceanaire Virginia Beach

3.5 out of 5
Hilton Vacation Club Oceanaire Virginia Beach
3421 Atlantic Ave, Virginia Beach, VA

Reviews

7.8

Good

Rating 10 - Excellent. 447 out of 1002 reviews" "
Rating 8 - Good. 260 out of 1002 reviews" "
Rating 6 - Okay. 135 out of 1002 reviews" "
Rating 4 - Poor. 65 out of 1002 reviews" "
Rating 2 - Terrible. 95 out of 1002 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kathern, Suffolk

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Every staff member was amazing! Love being right on the oceanfront.
Stayed 2 nights in Apr 2024

10/10 Excellent

Antonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Paula

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The double room was more than we expected! Perfect for 2 ladies who were traveling together but were also vacationing for some time alone!
Stayed 2 nights in Apr 2024

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and my children loved the pools
Stayed 3 nights in Apr 2024

8/10 Good

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For what we paid, the bed was terrible quality. Every time I moved it sounded like an elephant was on the bed. Also, it felt like a metal bar was going across my bed right where my hips were. I was disappointed.
Stayed 3 nights in Apr 2024

10/10 Excellent

Keiona

Travelled with family
Liked: Amenities, property conditions & facilities
Loved it
Stayed 2 nights in Apr 2024

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great
Stayed 1 night in Apr 2024

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Marquia

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Floor extremely dirty not mopped, put towels outside door and stayed in hallway my whole stay, staff not friendly
Stayed 3 nights in Apr 2024
Response from Steve on 8 Apr 2024
Thanks for posting Marquita. We get several positive comments about the team. I want to apologize that you did not have the same experience. I hope you give us another chance the next time you are in Virginia Beach.

10/10 Excellent

Marquia

Stayed 2 nights in Mar 2024

6/10 Okay

Phillip

Travelled with partner
The bed in the bedroom was practically on the floor, the mattress was cheep
Stayed 3 nights in Mar 2024
Response from Steve on 26 Mar 2024
Thanks for posting Phillip. The property uses Serta Perfect Sleepers. I can understand that the desired firmness of a mattress is a little different for everyone. The room you had was an ADA unit so the bed did sit lower.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Shawndra

Travelled with family
Liked: Cleanliness
When we arrived, it wasn't made clear that there were not amenities on the property. It wasn't until the 2nd day that someone bothered to tell us there was no coffee or restaurant available and it wasn't clear per the advertising. Additionally, there were adjacent rooms that were extremely noisy and when we brought this to the staff attention, they dismissed it saying it wasn't quiet hours. Lastly, our water never got hot in the room and not one person every came to clean. When this was brought the the attention of the staff, no one ever came and checked on the water temperature. We will not be returning here.
Stayed 3 nights in Mar 2024
Response from Steve on 20 Mar 2024
Shawanda, I want to apologize that you did not have the best stay experience with us. The restaurant is on the Ocean Beach Club side of the resort. We don't clean rooms daily (unless requested). This information is on the welcome letter but we should have told you this when you were checking in. It sounds like we may have missed that. We do hope that you will stay again.

10/10 Excellent

Zach

Stayed 3 nights in Mar 2024

10/10 Excellent

Chris

Stayed 2 nights in Mar 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice on 10th floor had pieces of mold flakes in it
Stayed 1 night in Mar 2024

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Cynammon, Waldorf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean hotel
Stayed 2 nights in Mar 2024

8/10 Good

Towanda, Courtland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Roselie

Stayed 1 night in Mar 2024

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful property. Everything is fantastic. Great location with so many options. Great ocean views. I will go there again.
Stayed 3 nights in Feb 2024

6/10 Okay

Diana

Travelled with group
I am a local. I have stayed at this hotel several times before without any issues. I reserved a room here for the weekend to celebrate my birthday with some friends. My reservations were for a room with Ocean view I was given a room that had partial ocean view. I found the description of the room online to be misleading. I was disappointed that I didn’t have full ocean view as that was the main reason for my reservation at the beach. In spite of checking in early, they did not have an ocean front room To accommodate my request. I was offered a two bedroom suite for additional price of $250. Although the room itself was clean, the floors were dirty. I walked with my socks on and within half hour, the bottom of my socks were black. Also, on this particular weekend, there was only one working elevator. I waited 10 minutes for an elevator that was empty so that I can leave. I ended up walking down six flights with my luggage. Unfortunately, this time my day was not the best experience, especially when celebrating my birthday. I do have to add that the staff was very nice and friendly.
Stayed 2 nights in Feb 2024
Response from Steve on 29 Feb 2024
Thanks for posting Diana. I am sorry that we didn't have a better view to upgrade you to. I also know that we had one elevator out while we updated the floors on both elevators. It tool a day for the grout to dry before we could start using them again. I hope you were able to see how great they looked before you left. We hope to see you back again.

10/10 Excellent

Cara

Travelled with partner
Liked: Amenities
Beautiful oceanfront property with fire pit and indoor pool. Friendly efficient staff.
Stayed 2 nights in Feb 2024

6/10 Okay

Kets

Liked: Cleanliness, property conditions & facilities
The area, staff and hotel is nice. What I disliked was the long wait for the elevators since 1 of the elevators were inoperable. Secondly, I had noisy neighbors in the adjoining room, so I called guest services to complain and asked either I move or they moved. I was accommodated by moving from the 5th floor to the 9th floor. Calling guest services via room phone was annoying because it would ring and ring and ring with no answer. When they finally picked up, I inquired about the delay and was told when they’re busy checking in guests, (I gathered), all calls are basically ignored.
Stayed 2 nights in Feb 2024
Response from Steve on 29 Feb 2024
Thanks for posting Kets. I apologize for the delay in the elevator. We replaced the flooring in both the elevators and has got some great feedback but, they did take a day for the grout to dry. We hope you were able to see the finished product before you left.

10/10 Excellent

Curtis

Stayed 1 night in Jan 2024

2/10 Terrible

Jasmine

Stayed 1 night in Feb 2024

4/10 Poor

Kristi

Travelled with family, Business traveller
Liked: Staff & service
Upon check in we asked for a late checkout, we were told no but we could pay a fee of $115 to checkout late. We were charged a $200 deposit fee for a room that cost $150. The tv in our room didn’t work and after an hour of waiting for someone to come we called to cancel. There was someone vacuuming at 10 pm outside of our room. The desk called us at 8 am to see if they could come and fix the tv. An hour after our 10 am checkout we realized we left a water bottle in the mini fridge so I called to see if we could swing back by and get it. I had to do a lost item claim online. And supposedly they haven’t found it. Just overall not happy with checking in at 4 and being expected to leave by 10 am. The room in itself was fine no complaints. They also don’t tell you that there will be Air Force jets flying over the hotel all day long every ten to fifteen minutes. Would stay again
Stayed 1 night in Feb 2024
Response from Steve on 28 Feb 2024
Thanks for posting Kristri. I apologize for the timing of the TV upgrade. While you were staying with us, we upgraded the TV signal to high-def and added a bunch of new channels. The deposit is a temporary hold on the account and typically releases in about 48 hours after checkout (depending on your bank). I hope this information helps and we hope to see you back.

6/10 Okay

Karen

Travelled with partner
It is very difficult to get service on the weekend. TVs did not work.
Stayed 3 nights in Feb 2024
Response from Steve on 28 Feb 2024
Thanks for posting Karen. While you were staying with us, we upgraded the TV signal to high-def and added a bunch of new channels. I hope you have a chance to revisit and see the improved lineup.

10/10 Excellent

Brandon

Stayed 2 nights in Feb 2024

10/10 Excellent

Amani, Norfolk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean & neat will come again this is one of my favorite hotels because of the location & the view plus more. Always feel welcomed & sleep good every time i come!
Stayed 1 night in Feb 2024

4/10 Poor

Melissa

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When I booked the hotel, it said that we had on-site restaurants. When I arrived I learned that there was NO restaurants in my building. I also did not have any coffee options internally. I was still asked to pay $125 for a resort fee, for what? We didn't have any amenities open. Then when I asked about parking, I was told it would include my parking but not my guest's parking. She had to pay an additional $69 for parking. When I tried to upgrade I was met with anger and frustration from your staff. I was trying to give you more money and they basically told me I was wasting their time. The people at the front desk are not nice. When I asked basic questions, such as: where can I get coffee close to here? I was met with rolled eyes and they said, "everywhere, ugh." I am so disappointed in your service. I travel constantly and plan to return to VA Beach in two months. However, I will not be staying with you or any of our partner hotels.
Stayed 4 nights in Feb 2024
Response from Steve on 27 Feb 2024
Melissa, Thank you for taking the time to post about your past stay with us. I want to apologize for the issues that your had while staying with us. The restaurant is located in the adjacent Ocean Beach Club resort. Some of the items included in the resort fees are the parking, WiFi, use of the game room and the activities on property that are listed on the QR code found in the unit. I hope this helps and I do hope that you will reconsider not staying with us again.

10/10 Excellent

Darius

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Tiffany, Raleigh

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Unickwa

Stayed 1 night in Feb 2024

8/10 Good

Jessie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved the balcony
Stayed 2 nights in Jan 2024

8/10 Good

Jeremy, Greensboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Taneshia

Liked: Cleanliness, property conditions & facilities
Plenty of space for a family of five.
Stayed 2 nights in Jan 2024

10/10 Excellent

Robert, Williamsburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing and comfortable !!! View is extraordinary! Staff is friendly and helpful.
Stayed 3 nights in Jan 2024

6/10 Okay

Delionne

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Customer Service 👎
Our stay was okay. The room was beautiful. The view was beautiful. The customer service was 50/50. Some of the ladies at the front desk were great like Monica and Lex, others were not great. Even my Instacart person said that they were lazy and rude. It was very unfortunate. Also, we made the mistake of taking our children into the heated adult pool. There were other children in that pool. Matter of fact, they had been in for awhile. We came in and security escorted us out. Telling us to go to the kids pool which was at the other property but the only way to the other property was to go outside.We had to take our children soak and wet outside in the 20 degree weather to the children’s pool that was not heated! Maybe it was because of the color difference. We of course are African American. Such a shame. Especially when we are checking out and we see the adult pool full of children of another color along with their parents. Very disappointing.
Stayed 2 nights in Jan 2024
Response from Guest Services on 6 Feb 2024
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

2/10 Terrible

gabriel

Travelled with partner
Disliked: Amenities
Our room had a crack in the sliding glass door to the balcony and had a terrible draft coming into the room. Called front desk and no answer. They were closed until 7 am the next morning. Nothing could be done and get not get a hold of anyone.
Stayed 1 night in Jan 2024
Response from Steve on 24 Jan 2024
Thanks for letting us know about the balcony door. We will look into this and have it repaired.

4/10 Poor

Vitaly, Pittsburgh

Stayed 2 nights in Jan 2024
Response from Steve on 24 Jan 2024
Thanks for the post Vitaly. Please let us know what we could have done to make your experience better.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It completely exceeded our expectations 100%
Stayed 1 night in Jan 2024

10/10 Excellent

Sheree

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend !
Stayed 1 night in Jan 2024

8/10 Good

Barry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check in was a little slow, didn't have any room to park at check in. needed more staff to keep the parking line moving. Staff very friendly.
Stayed 3 nights in Jan 2024

2/10 Terrible

Connie

Liked: Cleanliness, amenities, property conditions & facilities
Property was ok. Arrived in my room and prepared to take a shower, no hot water this was aound 11pm. I called guest services and the concierge repeatedly, with no answer. I ended up calling the main number from my phone to get someone on the telephone, to be told no engineers on duty until morning and they would have someone come up. Next morning engineer shows up and when he left still no hot water and he would check back in 15 minutes. He never returned. I left to go out for the day and told the front desk I was going out and I left the water running to see if it would get hot and let the engineer know. She said she noted it. Fast forward i return water still running and still cold, which led me to believe that the engineer did not go back and check. In the meantime I receive a text askingvhow was my stay and i respond terrible. She immediately says im the manager and I will give you a call. She sends an engineer up who stayed in the room for about 15 to 20 minutes with every faucet running and guess what i have hot water. So from there when i wanted hot water i had to turn all faucets because once you turn them off it goes back to the original state.
Stayed 2 nights in Jan 2024
Response from Steve on 19 Jan 2024
Thank you for taking the time to share your experience with us. I want to apologize that it took us a while to get your issue resolved. We do hope that you will consider staying with us again in the future.

8/10 Good

Marydith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was overall clean and nice but we noticed that the water for the shower was very cold.
Stayed 2 nights in Jan 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

James

Terrible stay ! Adult pool area over run w kids
Upon check in me and the wife cld hear kids screaming like crazy even out n parking lot . At desk it was super loud. Walk around corner and the 21 and up pool is filled w kids acting like animals . I told check in lady if that’s going to be happening we won’t be staying there . She assured us security had been called . 20 min later and the animals still acting up. We checked in and the entire visit was the same . We live down the street and stay here many times per yr to enjoy adult pool area and also kid pool area . This entire stay we never even got to use the 21 and up pool or hot tub because it was always filled w loud unruly kids . Completely ruined our stay and we spent the weekend elsewhere instead of around the property . This was our worst stay ever , and since Hilton took over it has gone down hill. I don’t believe we will giving it another chance after the loud unruly kids in the adult area the whole weekend . On top of that the same unruly kids wrote profanities in the sand in front of hotel for all to see from oceanfront balconies. We paid for oceanfront and go to use adult pool area and both couldn’t even happen due to the animals that were taking over the hotel and beach area to make for a terrible experience !
Stayed 2 nights in Jan 2024
Response from Steve on 19 Jan 2024
Thanks for posting. I want to apologize for the behavior of the other guests that you encountered. We do monitor the pool areas and keep one of the four pools on property restricted to guests that are 21 or older. Although the guests may be 21, we still ask that they respect the others in the area.

2/10 Terrible

Brandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Steve on 19 Jan 2024
Thanks for the post Brandy. Please let us know what we could have done to earn a higher rating.