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Reviews of Hilton Garden Inn Virginia Beach Town Center

3 out of 5
Hilton Garden Inn Virginia Beach Town Center
252 Town Center Dr, Virginia Beach, VA

Reviews

8.2

Very good

Rating 10 - Excellent. 488 out of 1002 reviews" "
Rating 8 - Good. 253 out of 1002 reviews" "
Rating 6 - Okay. 123 out of 1002 reviews" "
Rating 4 - Poor. 71 out of 1002 reviews" "
Rating 2 - Terrible. 67 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We weren't there very long, but the property was very nice and conveniently located to our reason for being there.
Stayed 1 night in May 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great room. Clean and jacuzzi was in good shape.
Stayed 1 night in May 2024

6/10 Okay

Long

Travelled with family
Liked: Cleanliness, staff & service
Hilton Garden Inn charged too much for what it was. We were charged almost twice competitor's-rate for a one-night stay in a small room with a king size bed. I had considered somewhere else (maybe Marriott or Fairfield Inn), but wanted to give HGI a try; maybe I was missing something. The hotel wanted to charge for continental breakfast. We declined and went elsewhere.
Stayed 1 night in May 2024

10/10 Excellent

Brandi, Virginia Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Ciara

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very disappointed with my stay. For the price paid, I would had a more enjoyable and comfortable stay at the Holiday Inn. This hotel needs a serious refresh. It felt old and minimally cared for. The beds and pillows were very uncomfortable and the amenities were underwhelming.
Stayed 2 nights in Apr 2024

10/10 Excellent

rosalinda

Stayed 2 nights in Apr 2024

8/10 Good

Lauren

Liked: Staff & service, amenities, property conditions & facilities
The reception staff were extremely pleasant and helpful.
Stayed 1 night in Apr 2024

4/10 Poor

Manuel

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No water in rooms, check in very very slow, poor lobby, really needs a facelift, two expensive for what I received.
Stayed 1 night in Apr 2024

8/10 Good

William, Winter Garden

Stayed 2 nights in Apr 2024

6/10 Okay

Kimberly

Stayed 1 night in Mar 2024
Response from Supervisor on 11 Apr 2024
Kimberly-Thank you for your rate and review.

10/10 Excellent

trudy

Great customer service rooms very clean
Stayed 1 night in Mar 2024
Response from Supervisor on 29 Mar 2024
Trudy-Thank you for an awesome rating and review. Please come back to visit us again!

2/10 Terrible

Ann

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Supervisor on 29 Mar 2024
Ann-Thank you for your rating.

8/10 Good

Ry

Liked: Staff & service, property conditions & facilities
Our stay was good rooms were nice
Stayed 1 night in Mar 2024
Response from Supervisor on 25 Mar 2024
Ry-Thank you for your rate and review.

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in.
Stayed 1 night in Mar 2024
Response from Supervisor on 19 Mar 2024
Norman-Thank you for your rate and review.

4/10 Poor

Elizabeth

Travelled with family and small children
Disliked: Cleanliness
My room was filthy, and dusty. We told front desk who advised they would send cleaning crew but they did not come or it was not noticeable that they came. We were there 5 days. Cleaning came in one day. We had to call down for towels, toilet paper and extra blankets. They did promptly bring us whay we asked for. On our last day they finally switched us to a much cleaner room but it was a total inconvenience. The front desk staff was friendly. It seems crazy to me to have such a disconnect with service/cleanliness. The reason folks stay in hotels is precisely for that service. Otherwise pay less for air b &b with a whole lot more space. The restaurant staff was not friendly and seemed bothered by our wanting to purchase breakfast. It was not busy. I have stayed here before and was satisfied but this time it left alot to be desired. It did not live up to the Hilton name.
Stayed 4 nights in Mar 2024
Response from Supervisor on 12 Mar 2024
Elizabeth-Thank you for your rate and review. We do apologize for the stay was not enjoyable. Please reach out to a member of management if you would like to further discuss your stay.

2/10 Terrible

Kaisha

Travelled with family, Travelled with family and small children
The property was great but Expedia did not notify me that the room was not available, so upon arrival I was told I had to change rooms and my suite was not available
Stayed 1 night in Mar 2024
Response from Supervisor on 11 Mar 2024
Kaisha-Thank you for your rate and review. We do apologize that you did not receive your room you booked. We hope you give us another chance when you stay in the area next time.

10/10 Excellent

JOYCE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 2 nights in Feb 2024

6/10 Okay

Tracy

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Supervisor on 26 Feb 2024
Tracey-Thank you for your rating.

10/10 Excellent

Shanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very accommodating. nice room. amazing staff. love the parking option. didn't realize how close I was to the funny bone.
Response from Supervisor on 20 Feb 2024
Shanda-Thank you for your rate and review!

6/10 Okay

Anitra

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Not worth it
The building and rooms were dated. Needs new carpet and furniture. Needs different included breakfast options. Parking was horrible if you could get it besides being in the parking garage. Not worth it for the money.
Stayed 2 nights in Feb 2024
Response from Supervisor on 19 Feb 2024
Anitra-Thank you for your rate and review.

8/10 Good

Dr Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was very good, and the hotel was very clean, the only thing was the bed was a little to firm.
Stayed 1 night in Feb 2024
Response from Supervisor on 15 Feb 2024
Dr Donald-Thank you for your rate and review.

4/10 Poor

Lawrence

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Supervisor on 7 Feb 2024
Lawrence-Thank you for your rating.

6/10 Okay

Joe

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Parking was not convenient at all. It was across a busy street in a parking garage.
Stayed 1 night in Feb 2024
Response from Supervisor on 5 Feb 2024
Joe-Thank you for your rate and review.

10/10 Excellent

Joyce

Stayed 1 night in Feb 2024
Response from Supervisor on 4 Feb 2024
Joyce-Thank you for a perfect 10/10 rating! We hope to see you again soon. Take care.

4/10 Poor

Christopher

Stayed 1 night in Jan 2024
Response from Supervisor on 3 Feb 2024
Christopher-Thank you for your rating.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints!
Stayed 1 night in Dec 2023
Response from Supervisor on 27 Jan 2024
Melinda-Thank you so much for a perfect rating!

10/10 Excellent

Bashir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Supervisor on 18 Jan 2024
Bashir-Thank you for a perfect rating!

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice loved it nice clean room i got the jetted tub felt like a king.
Stayed 2 nights in Jan 2024
Response from Supervisor on 18 Jan 2024
Ian-Thank you for a perfect rating!

8/10 Good

ELIZABETH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My son recommended this hotel since it is close to the Naval base. The staff is very friendly and helpful. The room was clean, bed comfortable. The hotel parking was easier in the parking garage across the street. There are a lot of restaurants within walking distance.
Stayed 2 nights in Dec 2023
Response from Supervisor on 18 Jan 2024
ELIZABETH-Thank you for your rate and review.

2/10 Terrible

Seth

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Not Happy
This was very disappointing for a Hilton property. Service was okay, but the accommodations were sub par. Blood on the iron, dresser drawers that didn’t close, all furniture has stains… etc etc. The iron had blood on it. I won’t be staying again.
Stayed 1 night in Dec 2023
Response from Supervisor on 18 Jan 2024
Seth -Thank you for your rate and review. We do apologize if your experience was not good. Please reach a member of management if you would like to further discuss.

10/10 Excellent

Joan

Stayed 4 nights in Dec 2023
Response from Supervisor on 20 Jan 2024
Joan-Thank you for a perfect rating!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Supervisor on 18 Jan 2024
Margaret -Thank you for a perfect 10/10 rating!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was a very comfortable and quiet stay. I received everything that was promised. The check in and check out went smoothly and without any problems. The food was hot, fresh, and tasty. This will be my home away from home.
Stayed 4 nights in Dec 2023
Response from Supervisor on 18 Jan 2024
Maria-Thank you for your wonderful rate and review.

6/10 Okay

Sean

Travelled with family
Liked: Cleanliness, staff & service
Duvet was old and worn , same with the arm chair - while clean didn’t seem up to date . Was expecting a higher level experience
Stayed 1 night in Dec 2023
Response from Supervisor on 18 Jan 2024
Sean -Thank you for your rate and review.

10/10 Excellent

Lawanda

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Supervisor on 18 Jan 2024
Lawanda -Thank you for your amazing rating!

10/10 Excellent

Octapharma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Supervisor on 18 Jan 2024
Octapharma -Thank you for your awesome rating 10/10.

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk was very helpful and kind
Stayed 1 night in Dec 2023
Response from Supervisor on 18 Jan 2024
Robin -Thank you for a perfect rating and review.

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Supervisor on 18 Jan 2024
David-Thank you for your rating.

8/10 Good

Gladys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Supervisor on 18 Jan 2024
Gladys-Thank you for your rate and review.

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice facility and staff
The location, room and staffbwere great. The hotel physically is business nice. The breakfast was poor and expensive. I chose the hotel partially because I thought the breakst was included.
Stayed 1 night in Dec 2023
Response from Supervisor on 18 Jan 2024
Patrick -Thank you for your rate and review.

6/10 Okay

Richard

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Don’t bother, not so fun stay
Staff was very courteous especially Carlos and Mr Markus dealing with a broken coffee machine! Room cleaners could have done a better job with dirt behind and underneath bed. Bathroom also in a state of filthiness! Bed firm and sheets did smell fresh: nice bed to sleep in! Hallways on 4th floor and elevator reeked of marijuana and cigarette smoke! Security needs to be at breakfast bar to supervise young kids making a mess of things at food bar! Didn’t see one parent overseeing these animal children!
Stayed 2 nights in Dec 2023
Response from Supervisor on 18 Jan 2024
Richard -Thank you for your rate and review.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and convenient to many things.
Stayed 3 nights in Nov 2023
Response from Supervisor on 30 Nov 2023
Cynthia-Thank you for your rate and review.

8/10 Good

timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Pricey but adequate
Stayed 3 nights in Nov 2023
Response from Supervisor on 30 Nov 2023
Timothy-Thank you for your rate and review. We hope you come back to visit us soon.

10/10 Excellent

Patricia, Franktown

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice, staff very friendly, but the parking was a nightmare. Large parking lot next to the Hotel but all reserved for Town Bank customers. There was a large parking garage across the street. Not very convenient.
Stayed 1 night in Nov 2023
Response from Supervisor on 23 Nov 2023
Patricia-Thank you for your rate and review. We hope you come back to visit us soon!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and helpful staff
Stayed 1 night in Nov 2023
Response from Supervisor on 23 Nov 2023
Michelle-Thank you for a perfect rate and review. We hope you come back to visit us soon!

10/10 Excellent

Elijah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms hot tub and staff
Stayed 1 night in Nov 2023
Response from Supervisor on 20 Nov 2023
Elijah-Thank you for a wonderful rate and review. We appreciate your business and hope to see you again soon!

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 1 night in Nov 2023
Response from Supervisor on 20 Nov 2023
Debora -Thank you for a perfect rating and review. We hope you come back to visit us again!

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service
Property has signs of of being dated. Bathrooms are starting to show signs of wear and tear. Air conditioning units are very loud. I wish breakfast was included. Glad parking was free. Sorry it was in a building across the street.
Stayed 3 nights in Nov 2023
Response from Supervisor on 13 Nov 2023
Edward -Thank you for your rate and review.

8/10 Good

Daniel, Gaithersburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Supervisor on 13 Nov 2023
Daniel -Thank you for your rating.

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Supervisor on 15 Oct 2023
Janet -Thank you for rating us.