Vinh Yen Holidays from AU$952

Sorry but I can’t lie on this review as I rely on them for my bookings. The positive: the staff are great. The negatives: this hotel needs a refurbishment. I’ll stop at that.

…

I had an exceptional stay at Hanoi Solis Hotel! The location couldn’t be better—right in the heart of the Old Quarter and just steps from Hoan Kiem Lake. The rooms were clean, comfortable, and beautifully designed, with thoughtful amenities and stylish décor. What truly stood out was the staff—warm, attentive, and genuinely caring; they made me feel at home. Breakfast was delicious and varied. The rooftop infinity pool and sky bar offered great views and a peaceful vibe. Overall, it's a luxurious boutique gem in Hanoi that I would gladly return to.

The staff were very pleasant and assisted with every query.

Even though there was a problem with the dates we booked aligning with their schedule, Catherine Cruises went above and beyond to ensure we were on an equally luxurious cruise ship with another company to suit our schedule. And rather than just handing us over to another company, they proactively managed the whole thing with amazing communications and care levels. This demonstrates an exceptional level of commitment to customer service - even when we're not even on their boat! We hope to revisit them and experience their service on their own boat soon! Defo a big thumbs up to this company.