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Reviews of Westlake Hotel & Resort Vinh Phuc

3.5 out of 5
Westlake Hotel & Resort Vinh Phuc
1D-Kim Ngoc-Tich Son, Vinh Yen, Vinh Phuc

Reviews

8.2

Very good

Rating 10 - Excellent. 7 out of 22 reviews" "
Rating 8 - Good. 11 out of 22 reviews" "
Rating 6 - Okay. 3 out of 22 reviews" "
Rating 4 - Poor. 0 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Won Seo

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No one speaks English in the bar/restaurant every time you order something there is mistakes and overcharging
Stayed 5 nights in Jun 2019

2/10 Terrible

Mario

Liked: Cleanliness, room comfort
Disliked: Staff & service
Shocking the hotel is not finished.
Shocking the hotel is not complete no gym no golf. No running water in the pool showers.
Stayed 1 night in Aug 2018

8/10 Good

HYUNMUN

Business traveller
Liked: Staff & service
Stayed 11 nights in Oct 2023

10/10 Excellent

Lee

Stayed 1 night in May 2023

10/10 Excellent

Arto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service & friendly staff ( specially housekeeping )
Stayed 1 night in Sep 2022
Response from Director of Sales on 27 Oct 2022
Thank you for staying with us and give us your good review. We are happy to read your comment and will share to our team (specially housekeeping)!Gracious yours,

8/10 Good

JAE SHIN

Stayed 1 night in Jul 2022

8/10 Good

hyunsi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

6/10 Okay

Takashi

Disliked: Staff & service
設備は良いがサービスに不満
ジャグジーやマストサウナ付きのシャワールームなど設備は良いものの、従業員のサービスが悪く、総合的に不満。ミニバーがないのでコーラを頼んだところ冷えてないコーラが届けられた。
Stayed 1 night in Jun 2020

8/10 Good

minwoong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

6/10 Okay

Ka Hung

Business traveller
Stayed 3 nights in Dec 2019

10/10 Excellent

CHIACHIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
很新的飯店, 服務品質好, 有會中文的櫃檯人員
Stayed 3 nights in Oct 2019
Response from Phuong Phuong on 23 Oct 2019
Dear Chia, Thanks for your great feedback! We’re very happy to hear that you enjoyed your stay at our hotel. Hope to see you next time soon.

8/10 Good

BYUNG HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
외출시 콜택시가 아니면 이동이 어렵다, 호텔내 객실의 관리 및 청결은 완벽, 가격이 타 호텔에 비해 비싸다,
Stayed 4 nights in Jun 2019

8/10 Good

Ka Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 3 nights in Jun 2019

10/10 Excellent

Hyeon Kyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
잘 쉬고 왔습니다
호텔 레스토랑 깔끔함. 조식 맛있음 방 내부 청소 상태 좋음 다만 주변에 아무것도 없기 때문에 택시를 필요로 함
Stayed 4 nights in Feb 2019
Response from Ruby Nguyen on 14 Mar 2019
Dear Hyeon Kyu, With the best wishes from Westlake Hotel and Resort to you! Thank you so much for taking your time to share your special experience at our hotel. It has been our great honor to serve you and become friends with you. It is so grateful that you listed out the entire team who are so proud of their work. It is so delightful that you enjoyed everything of us from the hotel's location, food, spa and service all over the venue. Can't wait for your coming back to Westlake Hotel and Resort , a home away from home! We highly appreciate that you always recommend our hotels to everyone! Sincerely yours, Management Team and Staff

8/10 Good

SUNGJIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
빈푹 출장이라면 여기서
편안하고 좋았어요
Stayed 2 nights in Jan 2019
Response from Ruby Nguyen on 14 Mar 2019
Dear Sungjin, With the best wishes from Westlake Hotel and Resort to you! Thank you so much for taking your time to share your special experience at our hotel. It has been our great honor to serve you and become friends with you. It is so grateful that you listed out the entire team who are so proud of their work. It is so delightful that you enjoyed everything of us from the hotel's location, food, spa and service all over the venue. Can't wait for your coming back to Westlake Hotel and Resort , a home away from home! We highly appreciate that you always recommend our hotels to everyone! Sincerely yours, Management Team and Staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
特に大きな不満はない
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

10/10 Excellent

Jay, Anyang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗하고 좋음
신설 호텔이라 그런지 정말 깨끗함 청소상태도 매우 좋음 하지만 주변에 편의점이라던지 식당이라던지 전무하여 불편한 부분이 있음
Stayed 5 nights in Sep 2018

10/10 Excellent

KEON SOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗하고 아침 식사도 아주 맛있었습니다.
Stayed 18 nights in Aug 2018