Villefranche Holidays from AU$2,166

The hotel had friendly and helpful reception staff, free onsite parking, and clean spacious rooms. That’s where it stopped. The shower head holder was broken, the room had paper water cups and no spoons with the coffee cups, they didn’t clean the room or provide new cups when they did the room service. And the restaurant was a joke, the staff have no idea what customer service is, I had to get up to ask for water and extra drinks when it was table service, and it was over priced. I wouldn’t stay here again.

The property is very nice but this definitely does not have the amenities and services of a five-star hotel. First of all it is a private residence. There is no concierge, no front desk, no spa, no gym, I know other rooms beside the rooms you stay in. The rooms are very nice but are missing some basic things especially since they rank themselves that's why I start. There was no lotion, no conditioner, and that toiletries were not luxury. Just average. They included breakfast it's just a basket of bread and jam they didn't leave at the door with some yogurt and butter. The residence does not have its own parking. You have to use private parking but at least it's close to the residence. The manager of the restaurants downstairs is the part-time property manager and he is friendly and nice but he's not there when the restaurant is closed. If you need something then call the number on the reservation you will get someone who will have to ask somebody else and get back to you for anything you need. This is more like a VRBO. The steam feature and the shower is nice but does not qualify this as a spa property. Location is great and overall we have a good stay but the descriptions of the property need to be updated so that expectations are realistic.

Excelent hotel, service, well located, parking, amenities

Clean tidy slight hiccup in owner being at another property soon fixed

Fabulous place to stay on way to Geneva airport the next day. Great staff, accommodations and a wonderful dining program.