Ville Nouvelle Hotels, Fes

"Besides of the fact that this Riad was very beautiful and clean. The owner and the assistant made us feel like HOME. Their attentiveness, help, and kindness were really amazing. If one day I visit Fez again, definitely I will stay here again without any dude. Khalid and Yassine they both were simple amazing ."

"Very good hotel. Clean, spacious room, with helpful and courteous staff. Nice pool area. Good breakfast, although restaurant service is a little slow. A special thank you to Salma at guest experience for providing a personal service throughout our stay, who also arranged tours and spa experience for us. Also thank you to manager Akram. (Just bear in mind that as with some other hotels, the air conditioning system in the hotel is switched off in winter, with only heating available, so have to open the large room window if feeling hot, but we had a comfortable stay). Hotel area felt safe, just a few minutes walk from the shopping mall Borj Fes, with restaurants, shops etc. Would highly recommend this hotel for a stay in Fes and we would definitely stay here again."

"Courteous and very attentive staff. Very polite. Beautiful facility. Very clean. Very well maintained. Rooftop bar has great view of the Medina and city. Walking distance to markets in Medina. Breakfast at the Riad was great. Had dinner twice - good food. Did not have time to enjoy spa services. "

"Beautiful property, rooms were perfect, food was delicious."

"The setting was like stepping back in time. The staff was stellar: helpful and kind. Food was a taste of authentic Fesee cuisine. Marvelous. "

"The hotel is absolutely beautiful, very well maintained and comfortable. The staff is also very helpful and kind. Everyone we spoke to was very professional and always ready to assist. We tried two restaurants. The Spanish restaurant and French restaurant. Both were delicious with attentive waiters. When we first checked in the bathroom floors had not been cleaned and we found stains on our bed sheets, when we told the front desk, they took care of it right away. Second, our laundry was not returned until we asked, but again when we told front desk, they were very apologetic and brought it right away. Last, we got a call the morning we were leaving saying a taxi picked up a friend of ours from the airport, however, we ordered a taxi to the train station that morning, again this was sorted out but definitely some back and forth with a few things at the hotel. Overall, good experience and helpful staff. "

"Was amazing "

"Good customer Service "

"The staff was awesome, especially Hassan. Very friendly and helpful"