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"Kind staff, roomy and practical suite, easy access by car from Querétaro, well-maintained gym. One star off for use of plastic bottles for drinking water. Mexico has a serious solid waste problem; hotels should provide drinking water on tap. Check-in: they had no rooms ready by 3:00 PM for some reason, which is their promised check-in time. Restaurant: For the second time, I ordered my meat medium rare and it arrived well done. I sent it back and they were nice about it and did it right the second time. Also, during the buffet brunch, they left dirty dishes accumulating on our table. "

"Everything was great except the breakfast buffet I feel it was very overpriced specially when you only consumed fruit and coffee."

"El hotel está en buenas condiciones, está limpio, solo el primer día q llegamos nuestra habitación no tenía toallas, pedimos en recepción y nos dieron unas toallas muy viejas. Quiero pensar q fue por la hora en que llegamos que ya eran casi las 2am, nos hospedamos por 4 noches los otros días la señora de la limpieza ya nos dejó unas toallas muy buenas (todas) y siempre nos dejaba la habitación muy LIMPIA. La ubicación del hotel es buena excepto que está en frente de un ANTRO Y el RUIDO DEL ANTRO ES DEMASIADO FUERTE que se logra escuchar todo el boom boom boom hasta la habitación. Y es un poco difícil de conciliar el sueño con ese ruido 😖😣 "

"Great hotel "

"Very clean, good food, staff friendly "

"Everything was excellent. Warm breakfast, really nice staff."

"Employees were very polite and everything was great except that the gym was very dusty and the restroom by the gym did not had hand soap ,in five days was never refilled. But if you’re not a gym person you’re going to love it ."

"Nice hotel with great rooms "

"Breakfast was horrible The smell unbearable The only good was the fellow guest and staff but will never stay at a holiday inn express ever "