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Overview of SMARTments business Wien Hauptbahnhof

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  • Apartment

    5/5 guest room rating

    Room amenities

    • 34 sq m
    • Studio
    • 1 bathroom
    • Sleeps 2
    • 1 Queen Bed
    More details
  • Studio (Single Use)

    4.6/5 guest room rating

    Room amenities

    • 22 sq m
    • Studio
    • 1 bathroom
    • Sleeps 1
    • 1 Double Bed
    More details
  • Studio

    Room amenities

    • 22 sq m
    • Studio
    • 1 bathroom
    • Sleeps 2
    • 1 Double Bed
    More details
  • Studio Twin

    4.5/5 guest room rating

    Room amenities

    • 22 sq m
    • Studio
    • 1 bathroom
    • Sleeps 2
    • 2 Single Beds
    More details
  • Studio XL

    5/5 guest room rating

    Room amenities

    • 28 sq m
    • Studio
    • 1 bathroom
    • Sleeps 2
    • 1 Double Bed
    More details
4.3
Excellent
Rating 5 - Excellent. 444 out of 864 reviews
5 - Excellent 51%
Rating 4 - Good. 309 out of 864 reviews
4 - Good 36%
Rating 3 - Okay. 71 out of 864 reviews
3 - Okay 8%
Rating 2 - Poor. 18 out of 864 reviews
2 - Poor 2%
Rating 1 - Terrible. 22 out of 864 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.1/5

Staff & service

4.2/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Apartment Hotel
Good location, handy for the train station. Useful self-check-in/out so you can arrive whenever. Great studio apartment with a really nice shower, the bed could have been softer, though.
Stayed 3 nights in Mar 2020

1/5 Terrible

Business traveller
Sad face IconDisliked: Staff & service, property conditions & facilities, room comfort
Very low quality
Customer service has degraded since SmartMents opened in 2017, the rooms were not clean, and they are massively overpriced for a living area of less than 15 sq m (As their bathrooms are 7-8 sq m) the reception is now open less hours than 2019, barely 8 hours, many times certain receptionists do not even bother to stay around, the place is very impersonal, I would not class this as a place that anyone staying in Vienna on Business would enjoy, as the seating in the rooms is not sufficient, as most other serviced apartments in surrounding countries have a full sofa for example, this is a very amature set up for a property in such a prominent place.
Stayed 3 nights in Feb 2020

3/5 Okay

Business traveller
Sad face IconDisliked: Cleanliness, staff & service, room comfort
A very disappointing stay
The Condition of Smartments since it opened in 2017 had deteriorated exponentially, the Kitchens are looking tired and worn, the Staff are very indifferent to paying customers needs, considering Smartments charge a very high price for a very small Studio for example, they do not communicate with housekeeping, we asked for certain extras, such as Pillows and Towels, which we didn't receive until the last evening before we checked out, a complaint was filed to their HQ in Germany
Stayed 1 night in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, amenities
New modern apartments, great locations, o ly cleaning issue,rooms doesnt get clean daily,and not enough toiletry in room.
Stayed 3 nights in Feb 2020

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