1/5 Terrible
TR, Germantown, TN
Travelled with family
28 Sep. 2020
No refund for trip cancellation due to COVID. While they advertise no refunds up front, COVID presents a unique situation to which businesses like this need to step up. Bought trip insurance from AIG through Expedia - they denied my claim, even though quarantine is a covered peril and Austria requires quarantine on arrival for 10 days. Starting legal proceedings this week. We are going to try this trip again when COVID is under control and we will certainly remember this negative aspect on all parties when booking rooms in the future. Buyer beware.
Stayed 3 nights in Sep 2020