Showed up to property at 3pm day of check in, we were told our confirmation # was invalid and that our booking wasnt in their system. We asked what could be done and the clerk said they do not have any rooms and one they MIGHT have they sold to a couple that was ahead of us with the same issue. This was 3 hours AFTER check out time, they had no rooms to accomodate us. We never stayed at this hotel. Booked a different room elsewhere. At 10pm a person named Mudi called my cell asking if i was coming in for my reservation, this was 6hrs after i filed a complaint through Hotels.com customer service. Im sure this was just them trying to say they offered me the room....at 10 at night.