Vicenza Holidays from AU$2,399

Check-in was prompt, friendly and professional in the best German tradition. The parked, and our bags were taken to our room right away. Received a Suditrol pass, allowed free access to local trams and public transport as well as valuable information about local activities. The lobby is not grand - two chairs, a stool, some water and a dog water station. But do not be misled, as this is a five-star offering in terms of room and service. The two elevators are fast. Parkade access is well lit and spotless. You must research the hotel access. It is accessed from the parkade (the hotel is atop a large mall complex). Enter the parkade and follow the signs to the hotel. The 6th-floor bar/restaurant shines brightest. Excellent views. Breakfast on par with Sofitel and Fairmont levels. Service staff were great, with special mention to Khalil, who endorsed a fantastic day outing! The Japanese dinner and lounge menu is very good. Bar is good but does not offer a classic vesper martini :) The room was large with a balcony. Enough room to hang clothes and place four suitcases. Shower temperature is constant with good pressure. Toilet in a separate room from the shower. Decent space above and below the counter for items. Bed very comfy with extra pillows and enough room for personal items on side tables. Electrical receptacles are well placed for recharging (wish every hotel did this). Check out the spa/gym/sauna and relaxation room! Beautifiul!

Convenient location to take the gondola up for a short walk and see the Dolomites. Good jump off point to go to the Dolomites Ortisei area the next day.

air conditioning was suboptimal did stop working automatically rooms were covered with carpet and carpet was smelly

Staff was always helpful and informative.