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Reviews of Kimpton Vero Beach Hotel & Spa, an IHG Hotel

4 out of 5
Kimpton Vero Beach Hotel & Spa, an IHG Hotel
3500 Ocean Dr, Vero Beach, FL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 751 out of 1001 reviews" "
Rating 8 - Good. 160 out of 1001 reviews" "
Rating 6 - Okay. 55 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right on the beach, with outdoor dining overlooking the ocean. The weather was nice, so we took full advantage of the outdoor dining. The staff were friendly and easy to contact, the restaurants and spa were fantastic, and the beach food service was prompt and convenient. Overall, we loved celebrating our anniversary here.
Stayed 3 nights in May 2024

10/10 Excellent

monica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff is amazing all around ! The hotel itself needs some TLC and maintenance ( rooms were outdated and dusty ) but the staff is outstanding and accommodating. Plus , extra stuff makes it unique and special ( dog treats , Prosecco at arrival , popcorn in the afternoon …) so nice
Stayed 2 nights in May 2024

10/10 Excellent

lillan

Travelled with family
Helpful front desk staff. Beautiful accommodations in a luxury hotel.
Stayed 3 nights in May 2024
Response from Jonathan S-Front Office Manager on 10 May 2024
Dear Lillan ,On behalf of the Kimpton Vero Beach team, thank you so much for your review. We are delighted that you had a great stay and that our team was able to assist in making your stay most enjoyable. We hope to host you again soon!

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old Florida ambiance. Hotel property is great, beach is clean and gorgeous. Couldn't have enjoyed my stay more. Definitely heading back again
Stayed 1 night in May 2024
Response from Jonathan S-Front Office Manager on 9 May 2024
Dear Patricia, On behalf of the Kimpton Vero Beach team, thank you so much for your stellar review. We are delighted that your visit was so enjoyable and look forward to hosting you again.

10/10 Excellent

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! It felt like a real oasis, especially if you get a room with a pool/ ocean view balcony! The food and drinks were good at Heaton’s and our server Siera was top notch! Very attentive. Hotel check in was seamless - they have a fun happy hour they offer while checking in! Definitely would stay here again.
Stayed 1 night in May 2024
Response from Jonathan S-Front Office Manager on 9 May 2024
Dear Chelsea ,On behalf of the Kimpton Vero Beach team, thank you so much for your stellar review. We are delighted that you had a great stay and partook in our lovely wine hour! We look forward to having the opportunity to host you again soon.

10/10 Excellent

Keelyn

Beautiful beach
Stayed 1 night in May 2024
Response from Jonathan - Front Office Manager on 4 May 2024
Dear Keelyn, we sincerely appreciate your positive review and are delighted to hear about your enjoyable experience on our beautiful beach! We hope to see you again soon.

10/10 Excellent

paige

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jonathan - Front Office Manager on 4 May 2024
Dear Paige, we sincerely appreciate your positive review. We look forward to the opportunity to host you again soon for another memorable stay.

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the most beautiful hotels we’ve stayed in. The amenities were wonderful and the staff was more than accommodating. Can’t wait to go back!!
Stayed 1 night in Apr 2024
Response from Jonathan - Front Office Manager on 4 May 2024
Dear Judith, thank you for sharing your positive review . We are delighted to hear about your enjoyable experience and look forward to hosting you again soon.

10/10 Excellent

Katharina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully kept property. Rooms very clean . Staff very welcoming.
Stayed 1 night in Apr 2024
Response from Jonathan - Front Office Manager on 1 May 2024
Dear Katharina, we sincerely thank you for your positive review! We're delighted to hear that our team provided an exceptional experience and clean accommodations. We look forward to hosting you again soon.

10/10 Excellent

Gina, Langhorne

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone one was very nice. Beach crew was awesome.
Stayed 3 nights in Apr 2024
Response from Jonathan S-Front Office Manager on 23 Apr 2024
Dear Gina, we sincerely appreciate your positive review and are delighted to hear about your enjoyable experience with us. We look forward to the opportunity to host you again soon for another memorable stay.

10/10 Excellent

Kristina

Stayed 5 nights in Feb 2024

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel within walking distance to shopping and restaurants, not to mention a gorgeous ocean view. Staff was wonderful. We will definitely be back in the near future.
Stayed 2 nights in Apr 2024
Response from Jonathan S-Front Office Manager on 23 Apr 2024
Dear Steve, we sincerely thank you for your positive review! We're delighted to hear that our team provided an exceptional experience for you. We look forward to hosting you again soon.

8/10 Good

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing, walkable to dining or shopping.
Stayed 5 nights in Mar 2024
Response from Jonathan S -Front Office Manager on 12 Apr 2024
Carl, on behalf of the Kimpton Vero Beach team, thank you for your review. We are delighted that our team made your stay enjoyable and you were able to relax at our seaside escape. We hope to have the pleasure of hosting you again soon.

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay with Kimpton they always have all the little extras that make them a great brand. Would definelty return.
Stayed 2 nights in Mar 2024
Response from Jonathan - Front Office Manager on 2 Apr 2024
Dear Maria, on behalf of the Kimpton Vero Beach team, thank you for your stellar review and your loyalty to our brand. We are delighted that our team made your stay enjoyable and hope to have the pleasure of hosting you again soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Property and great staff!
Stayed 1 night in Mar 2024
Response from Jonathan S -Front Office Manager on 29 Mar 2024
Mary, on behalf of the Kimpton Vero Beach team, thank you for your stellar review. We are delighted that our team made your stay enjoyable and hope to have the pleasure of hosting you again soon.

10/10 Excellent

Chantal

Stayed 1 night in Mar 2024
Response from Jonathan S -Front Office Manager on 12 Apr 2024
Chantal, on behalf of the Kimpton Vero Beach team, thank you for your stellar review. We are delighted that our team made your stay enjoyable and hope to have the pleasure of hosting you again soon.

6/10 Okay

Louis

Travelled with partner
It was ok.
Stayed 2 nights in Mar 2024
Response from Jonathan S -Front Office Manager on 15 Mar 2024
Dear Louis, thank you very much for choosing to visit us for your recent travels to Vero Beach. , I would also like to extend my sincerest apologies for not providing the level of service expected. I would love the opportunity to review with you further. Should you have some time, we welcome you to contact us directly at the resort so we can work to address your stay.

10/10 Excellent

kelly marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel and the staff is hands down top notch. Super friendly, welcoming, and go out of their way to make sure you are happy - we loved it!
Stayed 7 nights in Mar 2024
Response from Jonathan S -Front Office Manager on 10 Mar 2024
Dear Kelly, on behalf of the Kimpton Vero Beach team, thank you for your stellar review. We are delighted that our team made your stay enjoyable and hope to have the pleasure of hosting you again soon.

10/10 Excellent

Loren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice
Stayed 1 night in Feb 2024
Response from Jonathan S - Front Office Manager on 1 Mar 2024
Dear Karen, On behalf of the Kimpton Vero Beach team, thank you for your stellar review. We are delighted that your visit was enjoyable and hope to have the pleasure of hosting you again soon.

10/10 Excellent

Kent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative was the lack of firmness in our bed in Room 429 A. It was difficult to sleep in and get out of. Otherwise, everything was great.
Stayed 8 nights in Feb 2024
Response from Jonathan - Front Office Manager on 1 Mar 2024
Dear Kent, Thank you for your review on behalf of the Kimpton Vero Beach team. We are delighted that your visit was enjoyable. We are sorry that the bed was not as comfortable as you hoped and this has been noted. Hopefully we can host you again soon .

6/10 Okay

John

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Tired property in need of update. Nothing stocked in the mini bar, no bathroom amenities. The smallest bedrooms I’ve ever seen, there was about 10” of walk space between the bed and the wall. One bathroom with one sink in a two bedroom suite. Restaurant service incredibly slow in two different meals. Far overpriced for what you get.
Stayed 1 night in Feb 2024
Response from Jonathan - Front Office Manager on 21 Feb 2024
Thank you very much for choosing to visit us for your recent travels to Vero Beach. I would also like to extend my sincerest apologies for your experience. I would love the opportunity to review with you further. Should you have some time, we welcome you to contact us directly at the resort so we can work to address some of these concerns.

10/10 Excellent

karen williams

Liked: Cleanliness, staff & service, property conditions & facilities
Service and dining experiences were excellent
Stayed 1 night in Feb 2024
Response from Jonathan S - Front Office Manager on 21 Feb 2024
Dear Karen, On behalf of the Kimpton Vero Beach team, thank you for your stellar review. We are delighted that your visit was enjoyable and hope to have the pleasure of hosting you again soon.

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Grounds and buildings in poor shape
Stayed 1 night in Feb 2024
Response from Jonathan S - Front Office Manager on 17 Feb 2024
Thank you very much for choosing to visit us for your recent travels to Vero Beach. , I would also like to extend my sincerest apologies for your experience. I would love the opportunity to review with you further. Should you have some time, we welcome you to contact us directly at the resort so we can work to address some of these concerns.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jonathan S on 3 Feb 2024
Dear William,On behalf of the Kimpton Vero Beach team, thank you so much for your stellar review. We are delighted that your visit was so enjoyable and hope to have the pleasure of hosting you again soon.

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool, beach & staff were great! Spacious suite with super comfortable bed/pillows!
Stayed 2 nights in Jan 2024
Response from Jonathan - Front Office Manager on 1 Feb 2024
Dear Kathleen, Thank you for the positive review on behalf of the Kimpton Vero Beach team. We are delighted that your visit was most enjoyable. We will make sure to pass on the message to our team.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jonathan S on 1 Feb 2024
Dear Dale,On behalf of the Kimpton Vero Beach team, thank you so much for your stellar review. We are delighted that your visit was so enjoyable and hope to have the pleasure of hosting you again soon.

10/10 Excellent

Stacie

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Our absolute favorite hotel in Florida. Love Vero. Kimpton a cut above them all. Friendly staff and adore the fire pits by the ocean.
Stayed 1 night in Jan 2024
Response from Jonathan S on 1 Feb 2024
Dear Stacie, On behalf of the Kimpton Vero Beach team, thank you so much for your stellar review. We are delighted that your visit was so enjoyable and hope to have the pleasure of hosting you again soon.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience. Run like a well oiled machine. Above and beyond.
Stayed 1 night in Jan 2024
Response from Anjie F - Assistant Front Office Manager on 30 Jan 2024
Dear Heather, On behalf of the Kimpton Vero Beach team, thank you so much for your stellar review. We are delighted that your visit was so enjoyable and hope to have the pleasure of hosting you again soon.

10/10 Excellent

Bradley, Rockledge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great get away! We live in FL and come here!
Stayed 1 night in Jan 2024
Response from Anjie - Assistant Front Office Manager on 26 Jan 2024
Dear Bradley,On behalf of the Kimpton Vero Beach team, thank you so much for your stellar review. We are delighted that your visit was so enjoyable and hope to have the pleasure of hosting you again soon.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Checking in was great and the women were super friendly and helpful. The house cleaning service texted me about the best times to clean the room which was so convenient. The only negative was I left two drawers of clothes in the room for which I called about shortly after checking out, but they were not recovered.
Stayed 3 nights in Jan 2024
Response from Jonathan S on 1 Feb 2024
Dear Sarah, On behalf of the Kimpton Vero Beach team, thank you so much for your positive review. We are delighted that your visit was enjoyable and do apologize that your clothes were not found. Hope we have the pleasure of hosting you again soon

10/10 Excellent

ana

Stayed 2 nights in Dec 2023
Response from Anjie - Assistant Front Office Manager on 26 Jan 2024
Dear Ana,On behalf of the Kimpton Vero Beach team, thank you so much for your stellar review. We are delighted that your visit was so enjoyable and hope to have the pleasure of hosting you again soon.

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from Anjie - Assistant Front Office Manager on 26 Jan 2024
Dear Robert,On behalf of the Kimpton Vero Beach team, thank you so much for your stellar review. We are delighted that your visit was so enjoyable and hope to have the pleasure of hosting you again soon.

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Kimpton Vero Beach is a nice spot on the beach; however, the property needs a lot of TLC. The refrigerator in our suite froze our drinks and leftovers and leaked water. When I notified the front desk, all that was done was to adjust the refrigerator setting. Everything was still frozen. After our suite was cleaned, the odor of bleach permeated the space. which forced us to leave to allow the odor to dissipate. Bleach is a cheap alternative to using toilet cleansers. It’s also not the safest for the housekeepers, who are constantly exposed to it. The food at Cobalt was delectable; all of the hotel and restaurant staff were gracious and accommodating.
Stayed 5 nights in Dec 2023
Response from Anjie F - Assistant Front Office Manager on 30 Jan 2024
Dear Glenn, On behalf of the Kimpton Vero Beach team, thank you for the stellar review. We are delighted that your visit was enjoyable despite the few obstacles with the bleach odor and the fridge setting. We hope to have the pleasure of hosting you again soon!

10/10 Excellent

Susan

Stayed 1 night in Dec 2023
Response from Anjie - Assistant Front Office Manager on 26 Jan 2024
Dear Susan,On behalf of the Kimpton Vero Beach team, thank you so much for your stellar review. We are delighted that your visit was so enjoyable and hope to have the pleasure of hosting you again soon.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Response from Jonathan S - Front Office Manager on 17 Feb 2024
Dear John, On behalf of the Kimpton Vero Beach team, thank you so much for your stellar review. We are delighted that your visit was enjoyable. We hope to host you again soon.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We do many in state of FL weekends away. This was the best experience yet. Excellent service, accommodations, and location.
Stayed 2 nights in Dec 2023
Response from Anjie - Assistant Front Office Manager on 26 Jan 2024
Dear John,On behalf of the Kimpton Vero Beach team, thank you so much for your stellar review. We are delighted that your visit was so enjoyable and hope to have the pleasure of hosting you again soon.

10/10 Excellent

Geoff

Stayed 2 nights in Nov 2023
Response from Anjie - Assistant Front Office Manager on 26 Jan 2024
Dear Geoff,On behalf of the Kimpton Vero Beach team, thank you so much for your stellar review. We are delighted that your visit was so enjoyable and hope to have the pleasure of hosting you again soon.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent
Stayed 4 nights in Nov 2023
Response from Evan F on 24 Nov 2023
Dear Antonio,On behalf of the Kimpton Vero Beach team, thank you so much for your stellar review. We are delighted that your visit was so enjoyable and hope to have the pleasure of hosting you again soon.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member we encountered were friendly and helpful
Stayed 1 night in Nov 2023
Response from Anjie F. on 19 Nov 2023
Dear Julie, We are delighted to hear your visit was so enjoyable and that we were able to take such good care of you during your visit. Come see us again soon!

10/10 Excellent

Andrew

Stayed 1 night in Nov 2023
Response from Anjie F. on 19 Nov 2023
Dear Andrew, We are delighted to hear your visit was so enjoyable and that we were able to take such good care of you during your visit. Come see us again soon!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very helpful!
Stayed 2 nights in Nov 2023
Response from Anjie F. on 10 Nov 2023
Dear James, We are delighted to hear your visit was so enjoyable and that we were able to take such good care of you during your visit. Come see us again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Anjie F. on 1 Nov 2023
Thank you for staying with us! We hope to see you soon!

10/10 Excellent

Lauren

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and accommodating. Property was beautiful and well run.
Stayed 3 nights in Oct 2023
Response from Anjie F. on 28 Oct 2023
Dear Lauren, We are delighted to hear your visit was so enjoyable and that we were able to take such good care of you during your visit. Come see us again soon!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vero Beach Get Away
We had a wonderful stay. The venue, the staff, the food was all superb. Extra special videos to the staff , they were amazing and went out of their way to make our stay a memorable one Thank you we will be back
Stayed 4 nights in Oct 2023
Response from Anjie F. on 29 Oct 2023
Dear Dan, We are delighted to hear your visit was so enjoyable and that our entire team was accommodating! We hope to see you again soon!

6/10 Okay

evan

Business traveller
Liked: Cleanliness, property conditions & facilities
The property and room were nice. The room however was cramped because in my opinion there was too much furniture and it was to large for the room making it difficult to walk around especially moving suitcases and such. The biggest issue was the food and beverage which was horrible. The food itself was good but the execution was terrible. I ordered room service 5 times and four times they got the order wrong. In addition, they have an all day in room dining menu it when I called to order the woman who answered the phone said the kitchen was closed and was adamant about it when I asked about all day dining...oh, she did it to me two days in a row. One morning I walked into the dining room 5 minutes before it closed and the same woman told me, the kitchen just closed...but it says you're open until 10:30. She say, sorry the kitchen is closed... No good
Stayed 7 nights in Oct 2023
Response from Evan F. on 27 Oct 2023
Dear Evan,On behalf of the Vero Beach Hotel & Spa team, we are greatly appreciative of your choice to join us for your recent travels, as well as for sharing your feedback on your experience. While we are delighted to hear you found the room & property enjoyable, we are deeply apologetic regarding your restaurant experiences and feeling cramped within the room. We do have a plethora of guest rooms available here at our resort and confident we can find just the right one for your for future visits. Please don't ever hesitate to reach out. Your feedback regarding the restaurants have been well received and address internally to avoid repeating such errors. I hope our team was able to during your visit. We are always here any happy to help should there be anything further we can do to help.

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 5 weekdays in October for a really excellent price through Expedia. The room was spacious and had a good amount of storage. Due to the expedia VIP package we were greeted with a bottle of wine and a little fruit basket. Very nice! They were also serving a glass of Proseco on check in. And they have free wine in the lobby from 4 to 5. So the drinking aspect was well covered. The ocean front is just gorgeous and chairs, towels and beach umbrella's are included at no charge. The pool area is nice. Kind of like a fountain with water jets all over. Not easy to navigate if you are serious about swimming. The two restaurants onsite look nice. Fairly expensive. Did not try them as we know lots of local places. Overall we would love to stay here again and probably go for the more expensive rooms with a beautiful ocean view.
Stayed 5 nights in Oct 2023
Response from Anjie F. on 20 Oct 2023
Dear Linda, We are delighted to hear your visit was so enjoyable and that we were able to take such good care of you during your visit. We hope to see you again soon!

10/10 Excellent

Joshua

Stayed 4 nights in Oct 2023
Response from Anjie F. on 18 Oct 2023
Dear Joshua, We are delighted to hear your visit was so enjoyable and that we were able to take such good care of you during your visit. We hope to see you again soon!

10/10 Excellent

Karen

Travelled with pets, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Customer service and beyond
Stayed 2 nights in Oct 2023
Response from Evan F. on 15 Oct 2023
Dear Karen,We are delighted to hear your visit was so enjoyable and that we were able to take such good care of you during your visit. Come see us again soon!

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Evan F. on 15 Oct 2023
Dear Karen,Thank you so much for the stellar rating! We hope to have the pleasure of welcoming you back soon. Until next time!

8/10 Good

jack

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good ... all-around. Not too shabby. Hunky-dorie and funk-a-del-ic all rolled up in to one incredible hunky-delic experience. James Brown just came back to life!
Stayed 4 nights in Oct 2023
Response from Evan F. on 14 Oct 2023
Hi Jack,Thanks so much for your feedback. We're glad to hear you had a great experience with us. Keep up the energy and enjoy every month!