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Reviews of Palace Hotel Zingonia

4 out of 5
Palace Hotel Zingonia
Corso Europa, 2/4, Zingonia, Verdellino, BG

Reviews

8.4

Very good

Rating 10 - Excellent. 86 out of 245 reviews" "
Rating 8 - Good. 121 out of 245 reviews" "
Rating 6 - Okay. 23 out of 245 reviews" "
Rating 4 - Poor. 10 out of 245 reviews" "
Rating 2 - Terrible. 5 out of 245 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tamer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Clara on 13 May 2023
Dear Guest,thank you very much for your positive score.Best RegardsCustomer Care

8/10 Good

Donna

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023

10/10 Excellent

Finian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palace hotel was lovely, the staff were very helpful, especially with my very limited Italian. Check-in was really quick and easy, same with check-out. The room was spacious and clean, felt modern inside, bed was super comfortable and the whole bathroom was lovely. The view from the balcony was great, across to the mountains in the distance.
Stayed 2 nights in Jan 2023
Response from Clara on 6 Feb 2023
Dear Guest,thank you very much for your positive feedback.Best RegardsCustomer Service

8/10 Good

Vicki

Stayed 1 night in Sep 2022

8/10 Good

Anna

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from GIUSEPPE on 15 Sept 2022
grazie sig.ra Anna, speriamo di riaverla ns ospite. buona giornata l'ufficio clienti

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Excellent breakfast. Staff very friendly and a clean hotel.
Stayed 1 night in May 2019
Response from giuseppe on 4 June 2019
dear sir, thank-you very much

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Giuseppe on 28 May 2019
OK THANK-YOU

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from giuseppe on 28 May 2019
OK THANK-YOU

6/10 Okay

Verified traveller

Stayed 2 nights in May 2019
Response from giuseppe on 21 May 2019
thank you very much

10/10 Excellent

Johntsang, Torontp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room and clean Nice staff and helpful to translate
Stayed 4 nights in Sep 2018

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palace hotel Zingonia very good hotel
Very good hotel close to the area I needed to go to. Food in the restaurant very good.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast alone makes this hotel worth choosing
We arrived early and for a small additional amount we got a nicer room right away. WiFi worked fine. The breakfast was to die for. I have nothing but good to say about our experience.
Stayed 1 night in Aug 2017

8/10 Good

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We arrived after 10pm due to a flight delay and the restaurant in the hotel was closed so we ended up without food the first night. The receptionist suggested we go and get some food from a nearby supermarket but with 2 kids under the age of 4 this was a bit impossible as they wanted to sleep. It would have been nice if there was a vending machine or a snack bar. The room was big, very clean and modern. The beds and pillows were comfortable. The shower was a bit small. The breakfast was ok. Also it would have been nice if we had an electric kettle in the room.
Stayed 5 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Probably worst breakfast I ever had in the hotel....

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Martin, Ruislip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel midway between Bergamo and Milan
Stayed here three nights whilst attending a nearby festival. The hotel is modern, spacious and comfortable. The staff were excellent - genuinely friendly and helpful. The room was enormous, but rather stark - no pictures or artwork on the wall. But it had a balcony and a view across fields with horses. Very rural. Breakfast was okay; but dinner was really very good indeed. My only problem is to do with noise. There was a coach load of teenagers staying in the hotel one night, some of whom decided singing at 2am was acceptable. It sounded like they were in the room with me, such was the lack of sound insulation. But apart from that, a perfectly pleasant hotel.

8/10 Good

Shalin, Ahmedabad, India.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel to stay
My stay was good. Due to the Good service, comfort and cleanliness of the hotel, I have extended my stay.

8/10 Good

Shalin, Ahmedabad, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel an a such small town
My stay was very comfortable at this hotel. Hotel condition and staff behavior is very good. The only drawback is the neighborhood. There is nothing to do nearby.

4/10 Poor

Feras, CANADA

Disliked: Cleanliness, staff & service, room comfort
i'll never try it again
We asked for iron machine they said they dont bring it up to room because of security !!!

4/10 Poor

Kuan-Lun, taiwan

Disliked: Staff & service, property conditions & facilities, room comfort
Bad experience
The reception try to keep my passport overnight when I checked in merely because he claimed he had many things need to do. The room has not been updated. A hole on the bathroom door.. Glad I only stay one might

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Convenient for airport
Easy to find and comfortable room. Only disappointment was restaurant not open on a Friday and took some finding for somewhere to eat.

10/10 Excellent

karlisv, Riga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel convenient to Bergamo airport
Good location for overnight stay before morning flight (if You have rented car, approx 20 minutes to Bergamo airport). Friendly staff, good food selection in breakfast, free car park.

8/10 Good

Chris Brown

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than comfortable stay.. Rooms great size. Very clean. Not that impressed by the area around but the hotel was great value.

8/10 Good

BB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in junior suite. Couple with two teenagers. Room large clean and comfortable. Hotel empty and restaurant closed for our saturday night stay. Pretty characterless boring place in non descript neighbourhood. Twenty mins to Bergamo Old Town which was worth visiting. 11km from Bergamo Airport which was perfect for our early morning flight.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Definitely not a four star hotel.
Boring hotel. Not sure which organisation awarded four stars but this is inaccurate. Despite booking a suite with mini kitchen, no cutlery or crockery were available. Only cups were flimsy plastic ones. Restaurant was inadequate and did not open at all during the day or on Saturday and Sunday evenings except for breakfast which closed promptly with a locked door and a curtain. Defintely not a hotel for a holiday.

4/10 Poor

Aldinblack, London, UK

Liked: Cleanliness, property conditions & facilities
Palace Hotel
This place has the makings of a good hotel, but they need to sort out some issues. I understand the hotel is new or recently refurbished, and that's how it feels - not quite finished. The room was quite basic and clean, but there was no information pack or any literature at all describing, for example, the hotel's services, restaurant, area info - which is unusual. One tiny single bed, when it could easily accommodate a double, and it didn't feel warm enough to me. The bathroom fittings are good quality though. The restaurant is overpriced and the food is poor, breakfast selection is good and what you would expect from a 4 star. The biggest problem is transport, unless you have a car or can walk 30 mins to the nearest town (verdellino where there is a train station) then forget it. Bus services are sporadic, licensed taxis need to come from Bergamo making them very expensive ( I paid 58euros to do 7km !). The private car arranged for me by the hotel manager took me to Trezzo for my concert, but then failed to pick me up again, leaving me stranded in the middle of nowhere until 3am - he made excuses saying his car broke down ! Management were pleasant enough in dealing with my complaints, but they need to sack the chef. They didn't charge for my main course - which was a joke - but they should have paid me to eat, especially after their so called taxi left me stranded the night before, outside for 3 hours on a cold wet night ! Fix the restaurant & get a decent driver !

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Uninterested staff
Nicely finished hotel but it's on a main road outside the town on the edge of what would be a council estate in the UK, near a road full of working girls on an evening. Finishing work on landscaping still needs to be completed but main issue was the customer service, or lack of, never been anywhere quite as bad, slow and uninterested, it took 40 minutes to check out in the morning and there were only 2 people in front of me.. the girl had no sense of urgency at all. Would not return, even if it was free

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, but you need to have a car!
It is a very nice hotel, but it is in the middle of a residential neighborhood with no convenient public transportation. A previous review claimed this hotel was very convenient to stay in for one night if you are flying in and out of Bergamo airport. Though it is 10 km from the airport that is as the crow flies and it is really a 20-30 minute and 35-40 euro cab ride away. You can take a train but you have to take a shuttle to the train station, then take the train, and then get a cab from the train station to the hotel. We did that one time and it was 15 euro for the 5 minute cab ride. So if you want a hotel for an overnight stay by Bergamo airport--stay in Bergamo, easy, inexpensive 10 min shuttle from airport to the town and walk a few blocks to your hotel.

10/10 Excellent

Jerry, Phoenix, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Deal
Excellent Service

10/10 Excellent

p, Peterboro, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno
Stayed 1 night in Apr 2024
Response from Clara on 28 Apr 2024
Dear Guest,thank you very much for your review.Best RegardsCustomer Service

8/10 Good

TOMMASO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo rapporto prezzo qualità
Response from Clara on 9 Jan 2024
Gentile Ospite,la ringraziamo per la sua recensione.Cordiali salutiCustomer Service

10/10 Excellent

Nicolo'

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Clara on 9 Jan 2024
Gentile Ospite,la ringraziamo per il punteggio che ci ha assegnato.Cordiali salutiCustomer Service

8/10 Good

Michele

Stayed 1 night in Oct 2023

2/10 Terrible

Innocenza

Stayed 1 night in Oct 2023

10/10 Excellent

Karl

Stayed 1 night in Sep 2023

10/10 Excellent

maurizio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo hotel ci tornerei volentieri
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pænt og rent familievenligt hotel
Rent og pænt hotel. Hotellets gæster var primært småbørnsfamilier, så vær opmærksom på dette, hvis man leder efter et stille hotel. Der var mulighed for aftensmad i hotellets restaurant, selvom vi tjekkede ind omkring kl. 21. Venligt og imødekommende personale. Fitnesscenterets faciliteter var noget beskedne, og træningslokalerne havde enormt dårlig udluftning.
Stayed 2 nights in Jul 2023
Response from Clara on 5 Aug 2023
Dear Guest,thank you for your review.Best RegardsCustomer Service

10/10 Excellent

Carli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Grande struttura ben organizzata
Stayed 1 night in Jul 2023
Response from Clara on 5 Aug 2023
Gentile Ospite,la ringraziamo per la sua recensione.Siamo lieti di leggere che il soggiorno sia stato all'altezza delle aspettative.Cordiali salutiCustomer Service

10/10 Excellent

Jasmine

Stayed 1 night in Jun 2023
Response from Clara on 5 Aug 2023
Dear Guest,thank you very much for the positive score.Best RegardsCustomer Service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles perfekt, das Hotel betreffend. Das Essen im Restaurant des Hotels ist nichts spezielles.
Stayed 1 night in May 2023
Response from Clara on 2 June 2023
Dear Guest,thank you very much for your review.We will take into account your feedback regarding the dinner to further improve our service.Best RegardsCustomer Service

10/10 Excellent

Adrien

Stayed 1 night in May 2023
Response from Clara on 19 May 2023
Dear Guest,thank you for your positive score.Best RegardsCustomer Service

10/10 Excellent

MAURIZIO

Stayed 1 night in Apr 2023
Response from Clara on 28 Apr 2023
Gentile Ospitela ringraziamo per il suo bellissimo feedback.Cordiali salutiCustomer Service

8/10 Good

Giosuè

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Clara on 13 May 2023
Dear Guestthank you very much for your positive score.Best regardsCustomer Care

10/10 Excellent

Bahadir

Stayed 1 night in Mar 2023
Response from Clara on 20 Mar 2023
Dear Guestthank you very much for your positive score.Best RegardsCustomer Care

10/10 Excellent

Simone

Stayed 1 night in Feb 2023
Response from Clara on 23 Feb 2023
Gentile Ospitela ringraziamo per il punteggio che ci ha assegnato.Cordiali salutiCustomer Care

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok per viaggi di lavoro
Hotel molto comodo belle stanze. La zona è un po' persa nel nulla ma comodo dall'autostrada
Stayed 1 night in Feb 2023
Response from Clara on 23 Feb 2023
Gentile Ospite,la ringraziamo per la sua recensione.La posizione della nostra struttura è strategica per raggiungere le principali metropoli limitrofe quali Milano, Bergamo e Brescia.Cordiali salutiCustomer Service

10/10 Excellent

Carlo

Stayed 1 night in Feb 2023
Response from Clara on 23 Feb 2023
Buongiornola ringraziamo per il punteggio che ci ha assegnato.Cordiali salutiCustomer Service