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Hotel Puente Nacional & Spa

3.5 star property
Hotel Puente Nacional & Spa balances thrilling outdoor adventures with peaceful relaxation, offering rock climbing and zip lining followed by spa treatments

Choose dates to view prices

Travelers find excitement and calm at Hotel Puente Nacional & Spa. Enjoy massages at the spa, zip lining, and cycling nearby. After adventure, cool off at the outdoor pool with drinks from the bar and savor authentic Mexican dishes at Manga de Clavo restaurant.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$150
includes taxes & fees
2 June - 3 June
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About this property

Hotel Puente Nacional & Spa

  • Family-friendly hotel
  • You can look forward to a terrace, a garden and a playground at Hotel Puente Nacional & Spa. Active travellers can enjoy rock climbing, cycling and ziplining at this hotel. Indulge in a massage and a body treatment at Spa Puente Nacional, the on-site spa. The on-site Mexican cuisine family restaurant, Manga de Clavo, offers breakfast, lunch, dinner and pool views. Free in-room WiFi is available to all guests, along with a bar and a conference centre.
  • You'll also find perks such as:
    • An outdoor pool and a children's pool, along with pool umbrellas
    • Free self-parking
    • Bike hire, airport drop-off service (surcharge) and wedding services
    • 1 meeting room, a banquet hall and concierge services
  • Room features
  • All guest rooms at Hotel Puente Nacional & Spa include comforts, such as air conditioning, as well as
  • Other conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • 32-inch flat-screen TVs with cable channels
    • Wardrobes/cupboards, daily housekeeping and desks

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Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from August 1 2026 to August 30 2026 (dates subject to change):
  • Meeting facilities
  • Recreation facilities
The following facilities are closed seasonally each year. They will be closed from 1 August to 31 August:
  • One of the dining venues
  • One of the swimming pools
  • Bar/Lounge
  • Meeting facilities
  • Parking area
  • Spa
The property will be renovating from 1 August 2026 to 31 August 2026 (completion date subject to change). The following areas are affected:
  • Guestrooms
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 3 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for MXN 450.0 per day

Payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 400 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: MXN 400 (up to 10 years old)
  • Crib (infant bed) fee: MXN 450.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is recommended for transport to and from this property

Frequently asked questions

Does Hotel Puente Nacional & Spa have a pool?

Yes, this property has an outdoor pool and a children's pool. One of the swimming pools is closed seasonally each year from August 1 until August 31.

How much does it cost to stay at Hotel Puente Nacional & Spa?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Hotel Puente Nacional & Spa on 2 June 2026 start from AU$150, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Puente Nacional & Spa pet-friendly?

Yes, Hotel Puente Nacional & Spa allows dogs (limit 1 total) with a maximum weight of up to 3 kg per pet. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hotel Puente Nacional & Spa?

Self-parking is free at this property.

What time is check-in at Hotel Puente Nacional & Spa?

Check-in start time: 3 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Puente Nacional & Spa?

Checkout is at noon.

Does Hotel Puente Nacional & Spa provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs 7:00 AM-midnight on request. A fee of MXN 400 per vehicle applies.

Where is Hotel Puente Nacional & Spa located?

Set in Puente Nacional, this family-friendly hotel is 31 mi (49.9 km) from Zócalo and 31 mi (50 km) from Veracruz Harbour.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.0

Cleanliness

8.8

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 30 out of 53 reviews
Rating 8 - Good. 17 out of 53 reviews
Rating 6 - Okay. 4 out of 53 reviews
Rating 4 - Poor. 2 out of 53 reviews
Rating 2 - Terrible. 0 out of 53 reviews

Reviews

Verified

8/10 Good

Alexandro

It is a very relax place
Stayed 4 nights in Feb 2024
Verified

8/10 Good

Karl

Liked: Cleanliness, staff & service

Meh

It was nice. The bed was uncomfortable and i asked them to replace a light bulb but they did not. The sheets and towels had stains on them. The staff was friendly and the grounds are beautiful. Room service wasn't good.
Stayed 3 nights in Sep 2022
Verified

4/10 Poor

Enrique

La propiedad bien, el servicio muy malo y la red wifi inoperante en todo el hotel estás incomunicado al hospedarte ahí. No volvería
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Oscar

Liked: Cleanliness
La habitación estuvo excelente, el personal muy amable y atento, la comida del resto es excelente pero está bien, sin duda regresamos
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Raúl

Liked: Cleanliness
Un gran lugar para pasar un fin de semana tranquilo. Instalaciones bonitas y cuidadas.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, amenities
Yo muy a gusto y muy tranquilo, buena comida, alberca limpia, habitación cómoda, etc
Stayed 1 night in May 2025
Verified

10/10 Excellent

Sonia Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Los propietarios y el personalsuper atentos
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Perla

Liked: Amenities
Buena estancia, muy agradable y bonitas instalaciones
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente y petfriendly, el costo por mascota es elevado
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Maria Elisa

Liked: Cleanliness, staff & service, property conditions & facilities
Me encantó la alberca, que las instalaciones están muy bien cuidadas, la habitación y los jardines.
Stayed 1 night in Jan 2025
Verified

4/10 Poor

Vane

Liked: Cleanliness, staff & service, property conditions & facilities
Poca comida pero en general bien
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

HERLINDA

Liked: Cleanliness, staff & service, amenities
Buen lugar para descansar y rodeado de la naturaleza, en algunos cuartos falta checar las condiciones del aire acondicionado pero en general todo muy bien.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Filiberto

Liked: Staff & service
Bien
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Caritina

Liked: Cleanliness, staff & service, property conditions & facilities
Me gusto qué hay muchas cosas para que los niños disfruten. Son accesibles en el check out
Stayed 1 night in Aug 2023
Verified

8/10 Good

María Esther Graciela

Buenos días, en cuestión de los alimentos, no hay buen servicio y sin mucho sabor. En el restaurante tardaron mucho en dar alguno de los pedidos. Y el olor de la habitación no me agradó.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel agradable para fin de semana, la poza de agua natural fue lo que mas nos gusto.
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente para pasar un fin de semana relajado, nadando en cualquiera de sus albercas. El restaurante con precios súper accesibles, calidad y cantidad.
Stayed 1 night in Jul 2023
Verified

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bueno: el personal muy atento , la alberca muy grande , la vista es hermosa , la habitación y el baño limpio . Malo: tenían un evento el cual termino a las 3 de la mañana , estaban muy tomados y cantaban y gritaban no dejaron descansar esa noche . El agua se estancaba en la regadera. Las almohadas nada cómodas . La tirolesa no tenía el servicio Pequeños detalles que pudieran mejorar .
Verified

8/10 Good

ALEJANDRO VAZQUEZ

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó mucho la ubicacion y la limpieza,lo que no me gustó es que te condicionan para introducir alimentos y bebidas
Stayed 1 night in Apr 2023
Verified

8/10 Good

Zusly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy limpio y amables solo sugiero que haya un poco más de seguridad ya que si sales de noche no hay nadie en la entrada
Stayed 2 nights in Sep 2022
Verified

8/10 Good

Luna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar alejado de todo, mucha vegetación, no hay ruido,limpieza, las albercas super padres, el restaurante buena comida y buen precio, me encantó el servicio de masaje, en general muy bien servicio..regresaremos.
Stayed 2 nights in Aug 2022
Verified

10/10 Excellent

Karina Merlen de la Cruz

Liked: Cleanliness, staff & service
Súper bien
Stayed 1 night in May 2022
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar agradable, excelente atención de todo el personal y bonitas instalaciones
Stayed 1 night in Feb 2021
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El personal super amable, las areas verdes y el inmueble muy bien cuidado. Limpio y con una bella vista alrededor.
Stayed 2 nights in Nov 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hermoso lugar para disfrutar y descansar con la familia. Ambiente cálido y acogedor con excelente personal atendiendo.
Stayed 1 night in Aug 2019