Apartments in Velingrad

"Everything was perfect! The location is stunning in nature. Hotel was very stylish and high quality design and service. The food was super delicious. Overall we are very happy that we chose this hotel. Only recommendation I have is they should prohibit smoking around the outdoor hot pool area. There were many smoking people right next to the pools. When you are relaxing in nature, last thing you want to inhale smoke. They should dedicate smoking areas away from the pool. Everything else was perfect."

"Relaxing holiday and as described! Hotel is clean and modern with style. During the week it is very quiet and plenty of space in the spa. Food was delicious"

"The stay was ok, nothing special. No one went above and beyond. Not the best customer service but was not bad either"

"Lovely Hotel, with a great first impression. Morden looking and equipped. The Reception and Restaurant staff were very friendly and helpful. Housekeeping team, were great by always maintaining the room clean. The food was nice with great selection. I would recommend and would definitely stay there again"

"friendly and helpful staff, good location "

"Was very relaxing and central location to the everything. A lot of amenities and in walking distance."

"Nice hotel and clean. Quite a bit out of the main town so if you dont have a car its a long walk there / back. Rooms were very loud, could hear people talking all night and hear doors banginfg etc. Also our room on the second floor had a constant whirring noise like from a large pipe or boiler or something. MAde it hard to sleep , that and the uncomfy beds & pillows"

"Only two member of staff were kind and courteous: Chris at reception and the young woman at the spa. Everyone else was borderline hostile. The rooms are run-down and unsafe, nothing is supplied for using the kitchenette and there is absolutely nothing complimentary, not even a tea bag. The sauna, swimming pool and gym are ok, Breakfast is also not too bad. Hotel etiquette should be enforced, such as not shouting in corridors and not smoking in rooms, which appear to be tolerated. Location is good."

"The room was the worst hotel room I’ve ever seen and certainly nowhere near 4 star. Everything is Broken and filthy with insects and bugs. Food was just as bad no variety at all, pointless going half board as we had to eat out most of the time as it was so bad. The facilities are neglected the customer care non existent and most nights there was screaming and fighting from locals at the front reception leaving clubs and bars . Incredibly unsafe for families and poor value for money. Worst experience at any hotel ever! "