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"We stayed 2 nights at the hotel. We got upgraded to Deluxe room , thanks Ms Linh for doing it . "

"This is a great place to stay."

"We enjoyed our 8-day stay at the Best Western Sapphire. Upon checking in, we were surprised to be asked to pay an additional fee for our 8-year-old daughter who is considered an additional adult rather than a child. Our hotel suite was very nice, fairly new, and had a view of Sun World’s Sun Hills. When we checked in, it was extremely busy due to Vietnamese Labor Day and Reunification Day (lots of tourists being bussed in and out each day) but the last few days of our stay were very quiet and we often had the pool and Kids Club to ourselves. One of the staff, Ha, was extremely kind and welcoming. We appreciated her hospitality. We tried a breakfast and a dinner at the hotel restaurant but it was pretty expensive for the value (around $40 USD for a family of four) so we often would take a 25-minute walk or a 5-minute Grab to the nearby mall area to eat. Our family really enjoyed Sun World Ha Long which was a 10-minute Grab ride away. Note that the Dragon theme park and Typhoon water park were closed frequently due to weather and possibly low attendance. "

"The whole trip was great experience for a two night package to see Ha Long Bay. The Cruise ship was well appointed and a great base to see the UNECO Heritage site. A few small concerns: the beaches we visited had a lot of rubbish, all boats/ships should invite customers to pick-up the rubbish to help preserve this special environment. Also the ship should have videos and other media which better present the site and environmental goals etc., as this was poring covered by staff."

"Staff went out of their way to assist you on your needs. Very friendly staff."

"Love it"

"The property was clean and the staff was very kind. "

"Excellent, best , most spacious suite ever. Breakfast is good. The pools are amazing. Golf course is really exciting "

"The hotel was situated in a secluded area, separated from the rest of the town. The staff members were exceptional - they treated me like family. Every single person, from the employees on the 17th-floor bar to those at the front desk, was incredibly sweet, well-mannered, polite, and helpful. I had such a great experience that I can't wait to go back, and next time, I plan to bring along even more friends."