Valladolid Holidays from AU$1,742

I can’t think of the two ladies that helped me checked but they was very nice with accommodating me

We stayed in the tower suite. Everything was great. The staff was very attentive and the room service was great. I enjoyed the property and also the atmosphere. The day parties were fun and there was always something to do. My only issue is the pool being closed so early. Open the pool at night. Allow people to party into the evening around and in the pool. That would make the experience much more enjoyable for a lot of people.

Ive been to Cancun 9 times this hotel was by far the best!!!! The food, drinks and service were top notch

Second time staying here, and we love it. Wish they had more activities. The only big complaint i have is, the week we stayed they were doing construction on the room next to us. It was horrible. Sounded like our wall was being hit with a loud jack hammer. Thank goodnesss we were ocean side for about 80 % of it.

The 4-star rating for staff and service (instead of 5) is due only to the poor check-in experience. We had booked two king-bed rooms, but were given one king and one double-bed room on different floors. The staff suggested we could have two nearby ocean-view rooms if we paid an additional $600 USD, which was disappointing—especially since it was the off-season and there were plenty of empty rooms on each floor. It felt like they were trying to push an unnecessary upgrade. Aside from the check-in issue, the service overall was excellent, and I would still recommend this hotel.