4/10 Poor
Lloyd
Business traveller, Travelled with group
6 Nov 2023
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Stay, Not Worth the Price
I recently stayed at Sweet Hotel Renasa, & I must say it was not a good experience at all, especially considering the amount of money paid. There are definitely better hotels available that would provide at least a decent level of service for a similar price. The room was incredibly small. It felt cramped and suffocating, almost like being in a prison cell. The lack of space made it difficult to move around comfortably and enjoy my stay. Furthermore, the condition of the toilets was highly disappointing. There was water on the floor, and I even found hair on the toilet commode seat. The glass in the toilet was wet, which gave off an unclean and unsanitary impression. The placement of the bed right next to the door was another issue. It resulted in a constant disturbance from the noise in the corridor. The staff members were talking loudly early in the morning, making it impossible to get a peaceful night's sleep. I had to resort to using a white noise app on my phone just to drown out the noise and try to rest. Adding to the discomfort, the radiator in the room made loud thud sounds, which further disrupted my sleep and added to the overall lack of tranquility. No iron facility. Based on my experience. The issues with the room size, cleanliness, noise, and maintenance were significant enough to overshadow any positive aspects of the hotel. I am genuinely surprised that this hotel has received an 8* review, as my experience did not align with such high praise
Lloyd
Stayed 2 nights in Nov 2023