Urtenen Holidays from AU$987

The best hotel in Switzerland

Hotel staff and their manager needs to be more guest centric and approachable for guest needs. I had requested their shuttle to pick me up from Interlaken OST station but they didn’t respond initially for a few days and on the last day prior to my arrival, they responded they will arrange pick up but never confirmed my arrival time or any other details. Upon arrival, person who checked me in, said they check guest msgs every shift (which was not the case), dishonest response ruined our experience from the beginning. We had to walk with our luggage bags from train station to hotel and upon arrival their were not even apologetic about mess up. Front desk guy and their manager with bad attitude, I would not stay here again as I would spend this much money somewhere else. Their breakfast in the morning was best part, omelette was extra charge, $10 Swiss franks.

The apartments are in a perfect place with lake access, nice dining, great ferry and bus connections which are right outside the door. Quieter than the city and provides a great way to unwind and relax and head into town when you need to. The apartment itself is very comfortable and stocked with games and books if that is of interest. Store next door provides ample options for home cooking. Don’t touch the ATM with a barge pole. Paid almost 50 usd in fees without realizing it. Last bus from town is at 9, so plan accordingly, otherwise cab can be over 100 bucks. Loved the place, would stay again.

Only concern was the amenities in the room was missing , to be honest also the charge of the parking. Beside this everything was food