University Park Hotels, Irvine

"The front desk woman with long dark hair was incredibly kind and she worked almost the entire time we were there. She deserves a raise. As for the rooms, unfortunately ours had mildew and holes in the curtains."

"Beautiful property"

"Amazing staff, great location and the splash pad is great for littles. "

"This was our first stay at the Clementine, though we have stayed at many other Harbor Blvd. motels, and we thought the Clementine was great! We had 4 adults and 3 teenagers who stayed in a bi-level loft. It was spacious enough for us, especially since we spent most of our time at the parks & we loved having 2 bathrooms. We purchased some ready to eat meals at the Costco in Fullerton (about a 15 min drive) and used the oven each evening to cook dinner for 7. We loved having a full fridge & freezer to keep lunches, drinks & snacks in too. I brought my own dish soap & sponge (there weren’t any in our room) & foil to cover our dinners. I also brought large paper plates & we used them each day as there were any only 5 large dinner plates in our kitchenette, but there was plenty of silverware. The full, hot breakfast each morning was a plus for our group & it started at 6:30 so we were able to make rope drop easily. The walk took us about 12 to 20 minutes depending on how fast we were walking & the distance didn’t deter us from taking a mid day break, even with.elderly grandparents. My husband did drop off the rest of the group each morning so we could be early to rope drop & he was able to go back, park the car, & walk to meet us before we entered the park each morning. This especially made the distance feel minimal for the rest of our group. The staff was friendly & helpful & we will definitely look to stay here again as the price was incredibly reasonable for our large group"

"You’re paying to be near the park. This is a very run down property."

"We chose this hotel because it was reasonably priced and close to Disneyland. I was not expecting luxury, but I did expect basic courtesy, privacy, and competent service. First, they assigned us a room that was already occupied. We opened the door and found another family inside, including a naked 3-year-old. It was horribly embarrassing and a serious breach of privacy. We went back to the front desk, and they moved us to a different room. I will say the restaurant and food were great. That was the best part of the stay. There was a lot of variety, it was very convenient, and breakfast was exactly what you would expect with no issues. The second major problem happened while we were at the park. On our second day, I got a call saying we were supposed to have checked out and that our belongings were still in the room, even though I had booked the hotel for four nights. I explained that I had a reservation, but the response was basically that they did not care, they had no other rooms available, and I needed to leave. There was no customer service, no effort to hear me out, and no attempt to calmly look into the issue. When I called back with my receipt, they blamed it on a third-party booking error. However, after they had already placed us in an occupied room and then moved us, that explanation did not seem believable. I did not expect perfection, but I did expect common courtesy and professionalism. Unfortunately, this stay was stressful, humiliating, and poorly hand "

"Hot tub not working-sad"

"Older hotel but very large and very clean rooms! Walking distance to Disneyland, Starbucks across the street. Would stay again!"

"The room was clean the staff was friendly. The beds are firm but we slept comfortably. I would stay here again for sure. It is not a long walk to the park which is always a big deal for us."