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Jessica very helpful
We were surprised and disappointed that despite paying AU$527 each for a relatively short flight we were still charged US$30 each for our checked luggage.
Paid for the service
Comfortable flight with great entertainment options and good quality food and drink.
Aircraft arrived late departed late
Not happy that the baggage carousel broke down at Newark and the apparent apathy of the airport staff didn’t help matters.
Good trip & on time
I think on such a long flight (6 hours plus) you could offer a bigger snack than a tiny packet of pretzels.
$30 for a checked bag on a $700 one hour flight is scandalous. Undermines the other good stuff.
Staff, both at airport and in the air where amazing. Thank you
United offers value for money through attractive discounts and promotional offers, easy access to customer service and schedules that seem almost tailor-made for every traveller. United flights make travel anywhere in and out of Australia an experience hard to forget.
United operates by keeping the customer in focus at all times. Be it great deals to choose from, friendly on-board and back end customer service staff or a network of flights that is difficult to match. United flights have everything going to make them the preferred airline of choice for anyone in the Australian circuit. There is really no need to look beyond United as you can get everything that you need as an air traveller right here whether you need to fly for business or pleasure. With convenient online booking and no hidden or additional fares flying with United is an experience you would like to talk about. Fly to the most popular destinations on fares that can be quite hard to resist if you happen to book when the airline comes up with the many promotions that run almost every other day. You can also check-in online and take advantage of the hugely popular customer centric facilities that United have to offer.