Ukuwela Holidays from AU$2,957

Fabulous staff, fantastic food!

Peaceful & relaxing with a beautiful beach & safe swimming. The Garden Villas were delightful & the staff genuinely friendly with good service standards. There is a lifeguard on duty who is both informative about sea conditions & the wildlife around. The birdlife is stunning. Only one small quibble in that the inner pool area could do with a bit of a clean.Other than that all good & would certainly recommend.

The hotel is very nice and room very good tbh all cinnamon hotels are very good standard and during our holiday we stayed in 4 of their properties. The only reason for low score is due to additional charges for our room. I made a mistake when I booked and did not add my husband to the booking (even though charge for room is same for 1 or 4 people) the hotel charged me $50 per night to add my husbands name to the room ( the room charge was only $80 per night) this seems extortionate charge for an amendment to the name on the booking especially as the room cost is not much more per night. So please double check your booking before going, if I had spotted the mistake 2 days before arriving then there would not have been additional charge. This really tainted our stay and was very upsetting as there seemed no real reason to charge this amount

Outdoor space, with beautiful, lush garden, direct access to the beach and facilities (one of the largest, nicest pool we have ever seen) as well as the beautiful architecture of the main building easily justify a 5. The room would be 3 only, hence the 4 on average. The rooms are large and have largely kept their original style and furniture (a plus) but felt tired. The carpet on the floor was worn out with a dodgy large brown spot. The aircon couldn’t be adjusted. It was either very cold and noisy or no aircon at all. We had to go for no aircon which meant a musty atmosphere given the significant external humidity. One of the lamps was damaged. Staff generally nice and helpful. There was a wedding in the hotel for two of the three days. Manageable but quite noisy at times.