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"The Guest house needs total renovation. "

"I booked this property 8 months ago. I chose it because it was one of the only ones that had a swimming pool in the area that I was going to look at. First thing about getting to this hotel is that you have to go down a very long bumpy dirty unsafe road. Everything is covered in this brown dust which is a combination of feces and soil. It's extremely uncomfortable to drive on. Once I arrived at the hotel I really wanted to like the place. One of the owners seemed friendly, and the staff also...

"I book online and when I reach the girl didn't know what to do. because I was tired I promised to pay cash. After paying she lost the money somewhere and she start accusing me that I have taken the money. I ask her to give the number of the manager she refused. After I got the number myself from internet and I called. to request to be refunded my money. the boss apologies and she went and she got the money and pays me. It took us 1 hour at the reception "

"Thank you...John! Excellent!"

"This hotel was a residence at one time so the layout is a little strange. On the second floor, there is a large living room area connected to two tandem bedrooms, the master reached via a small bedroom; this would be ideal for a family. Other guests on this floor have access to the living room. There is also a large balcony. I had a small room with a bath; no shower per se, just a tub with a hand shower attachment, a little awkward to use. The staff were very friendly and accommodating. I...

"The place felt very safe and in a nice setting with plenty of green outside space. Rooms were very clean and spacious with nice private front terraces. The staff were really friendly and helpful, especially the onwer, Agnes, who arranged sightseeing trips in the area, airport transfer (15 mins) and other transport for us. There is a nice bar area where they serve great breakfast and drinks. They even stocked up on our favourite drinks on request. The only drawback for us was the location. It's...

"This hotel is very comfortable. All staffs are very kind. "

"Its a peaceful place to relax, reception is excellent and professional. I would recommend this place to anyone who wants to stay in Mbarara."

" Personnel pas tres sympa par rapport au reste du pays. Sur leur gsm et devant la télé Une salle de bain sans eau chaude électricité et pommeau douche cassé Forte musique le soir Chambres ok et bel environment 2x plus cher sur le site que sur place!"