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Reviews of Elephant Trail

3.5 out of 5
Elephant Trail
35, 5th Mile Post, Udawalawa

Reviews

7.0

Good

Rating 10 - Excellent. 5 out of 33 reviews" "
Rating 8 - Good. 14 out of 33 reviews" "
Rating 6 - Okay. 8 out of 33 reviews" "
Rating 4 - Poor. 4 out of 33 reviews" "
Rating 2 - Terrible. 2 out of 33 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Manotharan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and they were very helpful. The hotel is located near the national park which was very convenient.
Stayed 2 nights in Mar 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service
Great location, basic accommodation
The hotel was good value for money, and was extremely close to the park which was great (and meant not such an early morning) however we struggled to sleep because of a dripping overflow and loud noise from the fridge throughout the night.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Little bit older and shabby but close to the national park. Ok overall
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2019
Response from Ayesha on 16 Jan 2019
Thank you for the complementary review. We are very pleased that you enjoyed your stay and look forward to hosting you again in the future. Happy travels

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
No frills but great service
The hotel was no frills and the WiFi only worked in a corner of the bathroom. The bed was very bouncy but other than that the pool and staff were wonderful. It is not a luxury hotel but good if you are visiting the area for a night to do a safari.
Stayed 1 night in Dec 2018
Response from Ayesha on 19 Dec 2018
Thank you for the complementary review. We are very pleased that you enjoyed your stay and look forward to hosting you again in the future. Happy travels .

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good location if you looking to go to the national park which is few minutes away. Dinner was very good here. Room was nice but could use a screen door perhaps to keep some of the bugs out. The Wifi was down while we were there but we didn't need it much as one of us had a local sim card.
Stayed 1 night in Nov 2018
Response from Ayesha on 2 Dec 2018
Thank you for the complementary review. We are very pleased that you enjoyed your stay and look forward to hosting you again in the future. Happy travels .we attend to you suggestions

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Fantastic location for the national park which is why we stayed here. Food & astmosphere leave a lot to be desired but the room was clean and had what we needed.
Stayed 2 nights in Sep 2018
Response from Ayesha on 19 Sept 2018
Thank you for the complementary review. We are very pleased that you enjoyed your stay and look forward to hosting you again in the future. Happy travels

6/10 Okay

Scott, Kuwait

Liked: Staff & service
Well situated but do not expect luxury.
The Elephant Trail is perfectly located for entry to the Udawalawa National Park. We arrived after travelling from Nuwara Eliya and were pleased with the appearance of the hotel, however the front desk staff speak limited English. Helpfully, one of the staff carried our bags for us which was a nice touch and we were able to sign up for the safari experience (which is owned by the same company as the hotel). Our room was okay with basic essentials like a shower, bed and TV plus a balcony. However, the sink in the bathroom had a lot of dirt in the plug hole and on the second day dirty water came up the hole after I had just finished shaving. Also, the shower pressure was awful and the temperature switched back and forth from cold to scorching in a matter of seconds. Furthermore, the lack of WiFi in room did get annoying but I realise this is a first world problem and the environment we were in is stunning. On site, there is a restaurant (do not go next door as we found flies in our onion soup) and they offer a decent enough menu for Sri Lanka with a good variety of drinks. Our food was average and reasonable but the fact that you have to pay by cash does leave a bit of a sour taste as it means you need to be carrying a lot of rupees if staying for a while. All in all, it was an average hotel in a beautiful setting which could do with some upgrades: WiFi in room, decent showers, sinks being fixed, better food and the option of card payments.
Stayed 2 nights in Apr 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Well located for safari, but only 1 night as the hotel is only adequate.
Stayed 2 nights in Apr 2018

6/10 Okay

Alex, UK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Basic hotel, organised great safari
Hotel is basic with all amenities required but is in excellent location very close to national park. Hotel itself is tired and shower mouldy but room otherwise fine. Breakfast and food ok. The staff were helpful and organised a fantastic safari for us with Niluka safaris and recommended restaurants etc and were helpful in booking taxis.
Stayed 2 nights in Apr 2018
Response from Ayesha on 11 Apr 2018
Thank you for the complementary review. We are very pleased that you enjoyed your stay and look forward to hosting you again in the future. Happy travels

4/10 Poor

Merryn, UK

Disliked: Staff & service, property conditions & facilities
Terrible experience with safari and poor staff
We organised our safari through the hotel when we arrived - we paid for 'package 3' and were told we would have a morning and evening safari. When we got back from our morning safari we were told we would have to pay the whole £40 again plus the £30 entrance fee. The staff at first refused to accept that they had explained to us we would have both drives and then shrugged - it was a really poor experience and the staff were very rude. We couldn't have been more disappointed with the service and the failure of the staff to accept they were in the wrong and had lied to us about what we paid for.. couldn't recommend less.
Stayed 2 nights in Mar 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor hotel, good location
The hotel is well located, however is very dirty throughout. The pool is merky and i dare not venture in to it, the rooms are run down and not maintained. The bedding was dirty, with the shower not cleaned for some time, the bins within the room had not been emptied and the sheets unchanged from previous guests. I would advise against as overall experience.
Stayed 2 nights in Apr 2018

8/10 Good

Jess, from England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and very close to Udawalwe Park
We stayed in one of the deluxe rooms for one night to be close for our safari. The bedroom was clean and big, as was the bathroom - fantastic shower (one of the best we have had whilst in Sri Lanka!). The staff were very accommodating, they made us a “take away” breakfast as our safari jeep picked us up at 5:30.
Stayed 1 night in Jan 2018
Response from Ayesha on 24 Jan 2018
Thank you for the complementary review. We are very pleased that you enjoyed your stay and look forward to hosting you again in the future. Happy travels

6/10 Okay

sharon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel in need of redecoration.
This hotel was ok. Overpriced for the state of the rooms which were in quite poor condition. It seriously needs to be painted and cleaned up a bit. The Staff were very helpful and fixed our toilet that wouldn’t flush quite quickly during the night. Some of the staff at reception however had difficulty understanding basic English.
Stayed 2 nights in Dec 2017
Response from Ayesha on 25 Jan 2018
Thank you very much for your valuable feedback on your recent stay with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to the above matter.

8/10 Good

nazarulla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and well priced, close to safari
Spacious room with very high ceiling. Close to Udawalawe national park which is convenient for safari. That makes the property away from everything else. Have to dine at the hotel restaurant but luckily the food was good and reasonably priced. No wifi in room and very limited in lobby, guess comes with the remote location. Some room service/restaurant staff speaks very minimal english which makes communication rather difficult

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Lovely room, need to improve facilities
Compare to alternatives, Elephant trail was a lovely looking place with good rooms. However, it let's itself down on - Music playing constantly 08:00 in restaurant area. Plus music is poor quality pop, heard Celine Dion multiple times - When sitting out to read at back of hotel veranda, strong petrol fumes - staff poor English and not helpful on advising safari. Felt being ripped off

2/10 Terrible

anand, bhopal,india

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible staff
The hotel has no idea what service means.we requested for simple veg dhal curry and white rice four hours before dinner and they flatly refused. With great difficulty one of kitchen chef gave us food after lots of delay. Same story in morning time.we were so fed up we checked out after 1 day though we booked and paid for 2 days. This experience was just opposite to our excellent stay at midky hotel,nuwara.

8/10 Good

Wendy, Coffs Harbour, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Udawalewe National Park
Used the hotel as a base for a safari into Udawalewe National Park.

8/10 Good

Aaron , Colchester, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with a Little Luxury besides Udawalawe

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Basic facilities in a "deluxe" room
A brand new hotel, close to Udawalawe park. The "deluxe" room lacked anything deluxe, include a lack of hot water, the "view" from the balcony was of a solid wall that housed the kitchen and the "wifi" was non-existent. For the money charged, stay somewhere else.

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prijemne ubytovanie
Vrelo odporucam. Prijemny hotel, skvele jedlo. Super cena za ubytovanie.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Ayesha on 5 Sept 2019
Thank you for the complementary review. We are very pleased that you enjoyed your stay and look forward to hosting you again in the future. Happy travels

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Younghyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Ayesha on 16 Jan 2019
Thank you for the complementary review. We are very pleased that you enjoyed your stay and look forward to hosting you again in the future. Happy travels

4/10 Poor

Linnea

Disliked: Room comfort
Tarsigt badrum och förflyttade
De började med att vi blev förflyttade till ett av deras andra hotell pga att rummen var ”out of order”. De nya hotellet var inte samma standard men vi skulle bli kompenserade med mat. Dock var denna maten på ett ytterligare hotell som vi skulle köras till. Inte nog med det så var som sagt rummet inte så bra. När vi skulle duscha fanns de bara skållhett vatten, vi bad om hjälp men de kunde ej fixa. De sa då att en rörmokare skulle komma om en kvart men efter över en timme fick vi ge upp eftersom vi snart skulle på middag. Men efter de ”fixat” fanns de nu inget vatten i handfatet häller. När vi skulle cheka ut bad vi om någon slags kompensation eftersom vi inte kunnat använda vårat badrum ordentligt och för att allt bara blivit omständigt och inte så trevligt. Dock sa de att maten var nog med kompensation och vi fick gå därifrån efter att ha haft en besvikelse och inte alls värd pengarna upplevelse. Mycket tråkigt.
Stayed 1 night in Dec 2018

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Hotel an ruhiger Lage
Super Hotel mit tollem Pool und freundlichem Service. Zimmer sind gross mit Balkon. Einzig die Ameisen und Geckos muss man akzeptieren, aber nicht weiter schlimm. Da rund um das Hotel nichts ist ausser Safari, würde ich nur 1 Nacht buchen.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2018
Response from Ayesha on 26 Dec 2018
Thank you for the complementary review. We are very pleased that you enjoyed your stay and look forward to hosting you again in the future. Happy travels.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotell med serviceinriktad personal i restaurangen. Tyvärr var maten sådär och det finns inte många alternativ i närheten.
Stayed 1 night in Jan 2018

6/10 Okay

Dirk

Liked: Cleanliness, staff & service
Nah zum Nationalpark
Für eine Übernachtung ok. Zu teuer für den vorhandenen Komfort Kleiner Pool. Sauberes Zimmer. Frühstück nicht dem Preis angemessen. Schöner Ausblick. Gutes Personal.
Stayed 1 night in Oct 2017
Response from Ayesha on 5 Nov 2017
Thank you for the complementary review. We are very pleased that you enjoyed your stay and look forward to hosting you again in the future. Happy travels

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Muy cerca del parque, habitación bien, desayuno no
La habitación estaba bien, mi única queja es que en mi reserva constaba vistas al parque y la habitación estaba en la planta 0, y las vistas eran un muro con los sistemas de aire acondicionado, y la pared de la trasera de la cocina por el otro, es decir vistas ninguna. Una vez más nos dan la peor habitación de la gama contratada por haber reservado con Expedia.

8/10 Good

Luis, Santiago

Liked: Cleanliness, staff & service
Sin shampoo
No había shampoo