4/10 Poor
T
1 Jan 2019
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was, unfortunately, a horrible experience. I was reluctant to write this review because I felt it might affect the wonderfully nice front desk staff, cleaning staff, and the restaurant waiters who would greet you with a smile and happily serve you. Things were going well on the first night until it started raining and the room flooded. So I woke up to a huge puddle of water inside the room and everywhere including my suitcase that had my travel documents. I was in shock and thought I was dreaming. This was supposedly a new hotel!! How can this happen, I thought. The manager/owner spent his time blaming the contractors instead of apologizing or even asking if anything was damaged and finally decided that a 15% discount should be more than enough as a compensation. I was totally shocked! An apology or a simple statement of "We are sorry this should not have happened" would have been more professional. The cleaning lady, on the other hand, was way better than him and helped me dry my clothes and clean the room. I would never stay in that hotel again knowing that there are many similar options in the area location- and style-wise.
T
Stayed 2 nights in Dec 2018