Lobby sitting area
Check availability

Reviews of Hotel Esmeralda's

2.5 out of 5
Hotel Esmeralda's
2a. Pte. Sur No. 542, Col. Centro, Tuxtla Gutierrez, CHIS

Reviews

7.6

Good

Rating 10 - Excellent. 30 out of 88 reviews" "
Rating 8 - Good. 25 out of 88 reviews" "
Rating 6 - Okay. 18 out of 88 reviews" "
Rating 4 - Poor. 10 out of 88 reviews" "
Rating 2 - Terrible. 5 out of 88 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Jose

Stayed 1 night in Jun 2023
Response from Recepcion on 18 July 2023
Una enorme disculpa no poder llenar tus expectativas, continuaremos trabajando para poder brindarte un hospedaje y servicio de gran calidad !

10/10 Excellent

Felix

Response from Recepcion on 18 July 2023
Muchas gracias felix ! Tesperamos muy pronto :D

6/10 Okay

Daniel

Liked: Cleanliness
Stayed 1 night in Jan 2022

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
There was no hot water... way too cold to take a shower at 8am. Hotel said maybe the pilot light burned out, but they didn't offer to relight the water heater. There was no coffee in the restaurant. Room with balcony we booked had no balcony so they offered us an upgrade for 400 pesos for a room that I had already paid for. Very noisy hotel with paper thin doors. Seriously disappointing.
Stayed 1 night in Jan 2019
Response from Manager on 1 Mar 2019
THANK YOU FOR YOUR COMMENTS, AN APOLOGY FOR THE INQUIRED. YOUR COMMENTS HELP US TO IMPROVE OUR SERVICE. ON THE THEME OF THE ROOM WITH BALCONY ONLY ROOMS WITH BALCONIES ARE SUITES OR APARTMENTS AND FOR THAT REASON YOU WERE OFFERED A ROOM INCREASE BECAUSE YOU MADE THE RESERVATION FOR A STANDARD ROOM. THANK YOU

10/10 Excellent

Lola, California

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Quick check-out. Clean. Quiet. It's located in the middle of a street of small swap-meet vending sector.
Stayed 1 night in Nov 2018
Response from Jorge on 28 Nov 2018
Thanks for your comments..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome service, friendliest staff, & tours availa
My mother and I stayed at the hotel Esmeralda for a week. It was the best experience I have had in a hotel. The staff was beyond friendly, welcoming, and very hospitable. The hotel offers breakfast, delicious by the way, and they alwo have the tours available. My mother and I plan on visiting again and we are definitely staying there again. Also, the hotel is very close to downtown Tuxtla. We only walked a couple blocks to the Parque la Marimba, we were close to many restaurants, and close to the Mercado where they also serve delicious and inexpensive food as well.

8/10 Good

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel location
Good for the price

6/10 Okay

sher, todos santos, mexico

Liked: Cleanliness, room comfort
Beware of free breakfast
We were warmly greeted when we arrived. Our room was clean and the bed was comfortable. We left the hotel shortly after that to check out the Mirimba park but just missed it as it was nine pm. The twelve block walk was totally safe at night. The hotel is old so you can hear everything, but by eleven the people in the hotel were quiet so we slept fine. The only complaint I have was the free breakfast. They had nuked all the food and put out a cold pitcher of coffee and the juice was artificial. So, enjoy this hotel for the price that it is and go get breakfast else where.
Response from oscar giovanni on 28 June 2016
Thank you very much for all the good and bad reviews , that serves to improve the hotel service . have a great week .

8/10 Good

kerry, CUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out in Tuxyla
Had a god time

10/10 Excellent

Gabbo, tulsa , oklahoma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close of Main Street and colorful flower stores
They were very friendly and helpful , they attend every sigle request , the room is clean and very quite . the prize is really good

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad neighborhood
I could not walk into even to take a look, hotel is in a very very bad neighborhood, is in the middle of a public market between butcher and chicken shops, the kind of those ones open wide to the public with the raw chickens hanging on in the street, I could not walk in even

6/10 Okay

Oscar, La Mirada, Ca

Liked: Cleanliness, room comfort
Don't get fooled by the looks of the hotel.
Hotel has free underground parking, looks nice from the outside and inside but room had a slight fouled water odor. At 6am we got up early to shower only to find out our room had no water. We asked the staff as to what was the problem and they didn't know. They gave us another room but that room had no water either. We left without showering or flushing the toilet because we couldn't wait until they resolved the issue. When we got back, water was restored. The manager or anyone else never followed up on our issue.

2/10 Terrible

Carlisle, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
I got in about 1 am and the flush in the bathroom wasn't working. So had to go and get the guy to fix it who spent around 10 minutes getting it done. Then there was no hot water and so had to have a cold shower to get my flight very early in the morning. Wasn't at all pleased with the hotel.

10/10 Excellent

Ramón

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bien ubicado.
Stayed 1 night in Nov 2023

4/10 Poor

Marco, Tlaquepaque

Liked: Staff & service
No me gusto al hotel le falta mantenimiento
Stayed 2 nights in Aug 2023
Response from jose on 13 Oct 2023
Tomaremos en cuenta sus comentarios. Estamos en un cambio de administración.Mejoraremos día a día para brindarles un excelente servicio.Gracias por sus comentarios :D

10/10 Excellent

Axel Daniel

Stayed 1 night in Aug 2023
Response from Recepcion on 6 Sept 2023
muchas gracias por tu preferencia. continuaremos mejorando para dar un mejor servicio !

10/10 Excellent

Guillermo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pues para mi en lo particular, me parecio un buen servicio, en lo que cabe fue excelente el hospedaje, la verdad lo recomiendo.
Stayed 5 nights in Oct 2022
Response from Jose on 10 Nov 2022
Muchísimas gracias, estamos muy contentos que nuestro alojamiento fuera de tu agrado, seguiremos en constante mejoría para brindarles el mejor servicio posible.

10/10 Excellent

Yesica

Travelled with group
Liked: Cleanliness, staff & service, amenities
Todo ok
Stayed 1 night in Oct 2022
Response from Jose on 10 Nov 2022
Muchas gracias por tus comentarios ! Seguiremos mejorando nuestro servicio para darles siempre lo mejor a nuestros huespedes.

8/10 Good

Carmen Leonor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Jose on 10 Nov 2022
Gracias por tus comentarios, seguiremos mejorando para poder brindarles un mejor servicio.

8/10 Good

RICARDO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Claudia

Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable en general
Muy limpio, me gustaron los jabones y el shampoo que proporcionan, y que hubiera agua caliente. Las almohadas un poco incómodas, pero la cama gigante y cómoda. No me funcionó el control del televisor. El desayuno muy sencillo.
Stayed 1 night in Apr 2022

10/10 Excellent

Leonardo Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Ever Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En lo general bien
En general bien, él único detalle fue que el primer dia no había artículos de baño ni toallas, los pedidos y tardaron en llevarlos y el cuarto para dormir esta muy chico pero muy buen detalle el que tiene refri, lava traste, horno de microondas y mesa de 4 sillas para comer
Stayed 1 night in Jan 2021
Response from RESERVACIONES Y VENTA on 27 Jan 2021
Buenas tardes, muchas gracias por tus comentarios y trataremos de mejorar para prestar un mejor servicio de calidad, esperamos en un futuro verte de nuevo por chiapas, que tengas una excelente semana

10/10 Excellent

Karla Angelica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from RESERVACIONES Y VENTA, HOTEL ESMERALDAS on 7 Oct 2020
buenas días, muchas gracias por la calificación esperamos en un futuro verte de nuevo por chiapas, que tengas una excelente semana

8/10 Good

Cartur, Tapachula

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Buena estancia, lo único que no me gustó es que el desayuno lo empiecen a servir a las 9 am, cuando antes empezaban a las 7 am, por esa razón no pude usar el beneficio ningún dia
Stayed 3 nights in Sep 2020
Response from RESERVACIONES Y VENTA. on 26 Sept 2020
Buenas tardes, muchas gracias por tus comentarios y trataremos de mejorar para prestar un mejor servicio de calidad, esperamos en un futuro verte de nuevo por chiapas, que tengas una excelente semana

10/10 Excellent

Jaime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un lugar bonito y agradable para descansar, y no se diga el desayuno muy bueno lo recomiendo al 100%
Stayed 1 night in Feb 2020
Response from HOTEL ESMERALDA'S on 27 Feb 2020
buenas días, muchas gracias por tu comentario que sirven para mejorar el servicio del hotel, esperamos en un futuro verte de nuevo por chiapas, que tengas una excelente semana

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Instalaciones limpias y trato amable de la srita en recepcion. El desayuno algo insipido y frio.
Stayed 1 night in Jan 2020
Response from RESERVACIONES Y VENTAS. on 16 Jan 2020
buenas días, muchas gracias por tu comentario que sirven para mejorar el servicio del hotel, esperamos en un futuro verte de nuevo por chiapas, que tengas una excelente semana

8/10 Good

Neftali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El restaurante es muy incómodo y peligroso por ser pequeño
Stayed 2 nights in Jan 2020
Response from HOTEL ESMERALDA'S on 5 Jan 2020
Muchas gracias por todas las buenas y malas críticas, que sirven para mejorar el servicio del hotel. que tengas una buena semana

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from RESERVACIONES Y VENTAS on 3 Oct 2019
buenas días, muchas gracias por tu comentario y esperamos en un futuro verte de nuevo por chiapas, que tengas una excelente semana

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno. La chica de recepcion super amable. Servicios de habitación excelente .
Stayed 1 night in Aug 2019
Response from RESERVACIONES Y VENTAS on 5 Sept 2019
buenas días, muchas gracias por tu comentario y esperamos en un futuro verte de nuevo por chiapas, que tengas una excelente semana

8/10 Good

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
no nos abrieron rápido en la noche, pero lo demás bien por los servicios
Stayed 1 night in Aug 2019
Response from RESERVACIONES Y VENTAS on 2 Sept 2019
buenas tardes , muchas gracias por tu comentario y esperamos en un futuro verte de nuevo por chiapas, que tengas una excelente semana

8/10 Good

Verified traveller

Liked: Staff & service
Todo está bien, está limpio, los colchones están bien, creo que recomendarían y también regresaría
Stayed 1 night in Aug 2019
Response from RESERVACIONES Y VENTAS on 15 Aug 2019
buenas tardes , muchas gracias por tu comentario y esperamos en un futuro verte de nuevo por chiapas, que tengas una excelente semana

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está bien el hotel se ubica cerca del centro . Limpio y agradable
Stayed 1 night in Aug 2019
Response from RESERVACIONES Y VENTAS on 12 Aug 2019
buenas tardes , muchas gracias por tu comentario y esperamos en un futuro verte de nuevo por chiapas, que tengas una excelente semana

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
La ubicación está bien incluso las habitaciones pero había mucho mosco y el desayuno no es suficiente para los huéspedes ya que si se acaba lo qué hay ya no se vuelve a surtir
Stayed 2 nights in Jul 2019
Response from RESERVACIONES Y VENTAS on 3 Aug 2019
Buenas tardes, muchas gracias por tus comentarios y trataremos de mejorar para prestar un mejor servicio de calidad, que tengas una excelente semana

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from reservaciones y ventas on 26 July 2019
buenas tardes , muchas gracias por tu comentario y esperamos en un futuro verte de nuevo por chiapas, que tengas una excelente semana

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único es la ubicación esta en el corazón del centro y el tráfico está muy pesado para entrar o salir.
Stayed 4 nights in Apr 2019
Response from HOTEL ESMERALDAS on 11 May 2019
buenas tardes , muchas gracias por tu comentario y esperamos en un futuro verte de nuevo por chiapas, que tengas una excelente semana

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
No muy satisfecho.
Pedimos dos cuartos y en uno no hubo problemas, el otro olía a cigarro y encontramos una colilla detrás de una puerta, y en la noche de una puerta adyacente al cuarto (parece que era a una cocina) salió una cucaracha de las grandes.
Stayed 1 night in Apr 2019
Response from HOTEL ESMERALDAS on 13 June 2019
Muchas gracias por todas las buenas y malas críticas, que sirven para mejorar el servicio del hotel. que tengas una buena semana

10/10 Excellent

Micaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estancia agradable
Muy limpio, muy cómodo,trato amable, buena ubicación
Stayed 1 night in Feb 2019
Response from Hotel Esmeraldas on 13 Mar 2019
buenas tardes , muchas gracias por tu comentario y esperamos en un futuro verte de nuevo por chiapas, que tengas una excelente semana

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
No existe mucha agua caliente para bañarse y salpica el agua fuera de la ducha dejando agua en el baño
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Stayed 5 nights in Dec 2018

4/10 Poor

Edgar

Disliked: Property conditions & facilities, room comfort
No me gusto, ubicar el hotel fue un problema y las habitaciones en malas condiciones
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy centrico, cerca de las plazas.
Hotel muy comodo, la atencion del personal excelente, siempre muy atentos, amables y serviciales. Esta muy centrico caminando llegas a las plazas mercado etc..
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel vien ubicado en sona sentro
un hotel muy vien equipado y con buena atencion muy serca del centro .muy limpio y comodo , nuetra estancia muy agradable.

6/10 Okay

miry, mex

Liked: Cleanliness, staff & service
Disliked: Room comfort
muy ruidoso
durante toda la noche hubo musica muy fuerte con gente muy escandalosa lo cual evito tuvieramos una tranquilidad para dormir

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
agradable, cómodo, céntrico, limpio
por la ubicación me podía trasladar a restaurantes y plazas caminado

8/10 Good

Omar Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limpio y Comodo.
Muy bien, bastante agradable, no tuve ningún inconveniente.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Desayuno de cortesia
Creen que nos hacen un favor y lo descuidan mucho. Para ellos no es desayuno incluido, para ellos es un gran favor

10/10 Excellent

Luis , cdmx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar en Tuxtla
el lugar esta muy bonito, las instalaciones están muy limpias y cómodas, la atención es excelente por parte del personal. es un lugar muy recomendable para descansar.

8/10 Good

cristian, metepec

Liked: Staff & service, room comfort
hotel muy centrico y cerca de muchos lugares
la estancia estuvo muy bien, solo un pequeño detalle con el calentador de agua, el lugar es muy agradable y tranquilo, y se recomienda la estancia en el hotel