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Reviews of Occidental Lac Tunis

4 out of 5
Occidental Lac Tunis
Rue du Lac Turkana, Les Berges du Lac, Tunis

Reviews

7.8

Good

Rating 10 - Excellent. 51 out of 161 reviews" "
Rating 8 - Good. 65 out of 161 reviews" "
Rating 6 - Okay. 27 out of 161 reviews" "
Rating 4 - Poor. 7 out of 161 reviews" "
Rating 2 - Terrible. 11 out of 161 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice
Stayed 1 night in Apr 2024
Response from Fadia SAHLI, Quality Manager on 20 Apr 2024
Dear Mohamed, Thank you very much for your kind feedback.We are, nevertheless, pleased that you had an enjoyable stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Fadia SAHLI, Quality Manager

8/10 Good

Fahad

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
الاستقبال ممتاز وخاصة الأستاذة صفا كانت جدا ممتازة ومتعاونة ولبقة
Stayed 1 night in Apr 2024
Response from Fadia SAHLI, Quality Manager on 15 Apr 2024
مرحبا سيد Fahad:لقد سعدنا بمعرفة أن خدمة الاستقبال، وخاصة الأستاذة صفا، قد حظيت بإعجابكم وأن نظافة الغرف قد وصلت إلى مستوى توقعاتكم. نحن نفخر بتقديم خدمة ممتازة ومتعاونة لضيوفنا.ومع ذلك، يؤسفنا أن تجربتكم مع بعض جوانب حالة الفندق ووسائل الراحة في الغرف لم تكن بالمستوى المأمول. نحن نأخذ تعليقاتكم على محمل الجد ونعمل باستمرار على تحسين مرافقنا وخدماتنا. ولا يفوتنا أن نشير إلى أننا نقدم خدمة الواي فاي المجانية في جميع المناطق والغرف مجهزة بخدمات متنوعة لضمان راحة ضيوفنا.مع خالص التحية والشكر الموصول وتمنياتنا بتكرار الزيارة في أقرب فرصة ممكنة.Fadia SAHLI, Quality Manager

10/10 Excellent

ABDELHAKIM

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They let me made late check out they were very helpful thanks
Stayed 1 night in Jan 2024
Response from Fadia SAHLI, Quality Manager on 26 Jan 2024
Dear Guest, Thank you very much for your kind feedback.We are delighted to hear that our team was able to accommodate your request for a late check-out, and it's gratifying to know you found our service to be very helpful. Your appreciation for the cleanliness of the room, the condition of our hotel, the amenities provided, and the overall service quality is sincerely appreciated. Our staff takes great pride in upholding the highest standards of cleanliness and guest satisfaction, and your acknowledgment reaffirms their efforts.We are also pleased that you were able to enjoy the convenience and comfort of our hotel, designed to cater to both leisure and business needs.We look forward to welcoming you back for another memorable experience.Best wishes,Fadia SAHLI, Quality Manager

10/10 Excellent

ABDELHAKIM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
İt was nice
Stayed 1 night in Jan 2024
Response from Fadia SAHLI, Quality Manager on 19 Jan 2024
Dear Guest, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Fadia SAHLI, Quality Manager

6/10 Okay

Khalifa

Stayed 3 nights in Dec 2023

8/10 Good

Marwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

sami

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ameer

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
Requested and paid for superior room with queen bed got normal room with two single beds.
Stayed 1 night in Oct 2023
Response from Fadia SAHLI, Quality Manager on 31 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback.We are glad to hear that you appreciated the cleanliness of our hotel and its overall condition. However, we are sorry to hear about the issue with your room allocation. Our hotel offers various room types, including Classic, Superior, Deluxe, Junior Suite, and Grand Suite, each with different features and sizes. It is important to us that our guests receive the room they have booked and paid for. We encourage guests to reach out to our front desk staff if they encounter any issues during their stay, as we are always eager to assist and find a suitable solution.We hope you will return for an improved experience in the future. Kind regards,Fadia SAHLI, Quality Manager

6/10 Okay

Frédéric

Stayed 1 night in Sep 2023

10/10 Excellent

yap

Liked: Cleanliness, staff & service
-
Stayed 3 nights in Aug 2023

4/10 Poor

Hesham

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Imprisoned!
The defining factor in this stay was the fact that there was a problem with the key cards. If we left our rooms we couldn't get back in again. Very much imprisoned. This was communicated clearly with Reception. No action was taken that solved. I would not stay here again; being able to move freely in and out trumps other stuff like cleanliness and service.
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Hmida

Stayed 1 night in Jul 2023

2/10 Terrible

Musbah

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible
Service was very bad, no ironing service provided nor iron and iron board, after reqeust for the above the answer was they do not provide the equipment, very experience in 4 stars hotel
Stayed 1 night in Jun 2023

10/10 Excellent

Janet

Stayed 5 nights in Jun 2023

10/10 Excellent

claude

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
not easy parking the rest very good
Stayed 1 night in Jun 2023

10/10 Excellent

REMY

Stayed 1 night in May 2023

6/10 Okay

louai A

Stayed 4 nights in Mar 2023

6/10 Okay

Cesare

Stayed 3 nights in Mar 2023

6/10 Okay

louai A

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Customer service is bad
Stayed 4 nights in Feb 2023

10/10 Excellent

francois

Stayed 1 night in Feb 2023

2/10 Terrible

Mohamed Dhiaeddine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

8/10 Good

Jorge david rosmaninho

Stayed 3 nights in Nov 2022

4/10 Poor

Otman

Travelled with family
Disliked: Staff & service, property conditions & facilities
Not happy stay
I am not happy at all. I will never return to this hotel again. It needs a lot of maintenance, the lift switch on the second floor is not working, and the picture frame is broken with a health risk. The restaurant has no list for room service and prices will be known once the food is ready.
Stayed 3 nights in Nov 2022

10/10 Excellent

Mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

nasser

Stayed 4 nights in Oct 2022

10/10 Excellent

Ahmed

Stayed 1 night in Sep 2022

6/10 Okay

Anas

Stayed 1 night in Sep 2022

10/10 Excellent

Aymen

Stayed 1 night in Aug 2022

10/10 Excellent

AMIR

Stayed 1 night in Aug 2022

6/10 Okay

Adel, Nicholasville

Liked: Cleanliness
Disliked: Staff & service
Booked through Orbitz. I thought breakfast was included. I was told that breakfast is from 6 to 10 during checking in. I was asked to 32 TND for each person’s breakfast. They should have at least made it clear to me during checking or mention this in Orbitz page.
Stayed 1 night in Jul 2022

4/10 Poor

Azzedine

Stayed 1 night in Jun 2022

2/10 Terrible

louai A

Travelled with family, Business traveller
Disliked: Staff & service
the propoerty required to modified its facilities such as poor tv channels and other issues required to be take care of
Stayed 1 night in May 2022

8/10 Good

Gert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022
Response from MEJDA on 29 Jan 2022
Thank you so much for taking the time to share your thoughts – your feedback helps us get better.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Staff at front desk very attentive and helpful from start to finish. Provided birthday cake which was delicious.
Stayed 1 night in Jan 2022
Response from MEJDA on 29 Jan 2022
Thank you so much for taking the time to share your thoughts – your feedback helps us get better.

8/10 Good

Paul

Stayed 1 night in Dec 2021
Response from MEJDA on 16 Dec 2021
Thank you for choosing to stay with us recently, and for taking the time to leave your review.

10/10 Excellent

Mohammed

Stayed 3 nights in Nov 2021
Response from MEJDA on 6 Dec 2021
Thank you for choosing to stay with us recently, and for taking the time to leave your review.

8/10 Good

Bessem

Stayed 1 night in Aug 2021
Response from MEJDA on 21 Sept 2021
Thank you for choosing to stay with us recently, and for taking the time to leave your review.

10/10 Excellent

Najwa

Stayed 1 night in Aug 2021
Response from MEJDA on 21 Sept 2021
Thank you for choosing to stay with us recently, and for taking the time to leave your review.

10/10 Excellent

Salah

Stayed 2 nights in Feb 2021
Response from MEJDA on 18 Feb 2021
Thank you for choosing to stay with us recently, and for taking the time to leave your review.

4/10 Poor

Verified traveller

Travelled with family, Business traveller
the price is not meeting the facilities , the area is very good for business
Stayed 2 nights in Jan 2020

6/10 Okay

Hanan

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Good location but poor room service, and expensive
The hotel location was good and it was quite. However the room service was not good at all. I stayed 3 nights in the hotel. They only changed the towels the first day and didn’t clean the room, even the bed was barely made. My son ate bread and had crumbs in the floor everywhere, but they didn’t vacuum. The next day after the same level of cleaning, I complained. Someone came and apologize. The room was then cleaned, yet still the crumbs were in the floor. There was no swimming pool in the hotel, and no gym. For the price you pay, I was expecting better service and more facilities.
Stayed 3 nights in Feb 2020

10/10 Excellent

Wesam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from RMQ on 28 Feb 2020
Nous sommes très heureux de vous avoir satisfait

2/10 Terrible

Kamlesh G

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Waste of Time and Money to Stay At Paris Concorde
Being a Gold member in Hotels.com, this is probably the worst hotel I have ever booked through Hotels.com!!! The staff at the concierge was unhelpful and busy on the mobile phone using Facebook etc. The reception was arrogant and unfriendly. Breakfast was so mediocre. The room had no basic amenities like coffee and water. The water in the shower was hot/cold inconsistently. Overall a waste of money and time to stay there. Never again. The feeling we got was that the hotel was doing us a favor to allow us to stay there.
Stayed 1 night in Feb 2020
Response from RMQ on 22 Feb 2020
We are sorry that you didn't enjoy your stay with us and we will do our best to correct the shot next time if you give us the opportunity. Kind Regards.

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020
Response from RMQ on 24 Feb 2020
Merci beaucoup pour votre commentaire

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from RMQ on 20 Feb 2020
Merci pour votre retour

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Too much for too little
I am familiar with the hotel from several stays. While it is a clean option with the basic amenities that you will need, in a part of town convenient to many embassies and offices, it falls short in a number of minor ways - when you add up the shortcomings, and compare that to the price, I just cannot recommend this option. Little things: no coffee/kettle in the room, bed not made one day (but minibar refilled, albeit alcohol-free), hot-cold water surge in shower, sketchy tv function, inconsistent provision of shampoo & conditioner and complimentary water... little stuff, but - at the price they are charging in that market, it's too much. Nice staff, though, usually.
Stayed 1 night in Dec 2019