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Reviews of Watal Tulum Hotel

4 out of 5
Watal Tulum Hotel
Calle Ixchel, Zama, Tulum, QROO

Reviews

8.4

Very good

Rating 10 - Excellent. 27 out of 50 reviews" "
Rating 8 - Good. 13 out of 50 reviews" "
Rating 6 - Okay. 4 out of 50 reviews" "
Rating 4 - Poor. 1 out of 50 reviews" "
Rating 2 - Terrible. 5 out of 50 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Waqar

Travelled with family
Disliked: Cleanliness, staff & service, amenities
There is no fresh water at this hotel, all the water coming out of the taps, sink, and shower is salt water which destroys your skin This hotel did not have complimentary water and charged 150 pesos per 500ML bottle. Absolutely terrible considering there is no fresh water coming out of any of the taps. There were also an insane amount of mosquitos and other bugs inside the unit. On a positive note, the furniture and aesthetic of the room were very nice.
Stayed 5 nights in Aug 2022
Response from Lau F on 11 Oct 2022
Dear Waqar, we understand and appreciate your feedback. We inform you that we do have salt water in our hotel, water from Watal is from cenote, cenote water is a mix of minerals thats why is a little bit salty. A pleasure having you as a guest, until next time!

10/10 Excellent

Tammy Lee Carroll

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful. The staff was professional and friendly. I’d highly recommend staying there.
Stayed 5 nights in Aug 2022
Response from Lau F on 3 Sept 2022
Dear Tammy, thank you for choosing Watal Tulum Hotel for your magical stay in Tulum! We will congratulate our awesome team. It was a pleasure having you as a guest. Until next time!

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing stay
The stay was amazing top to bottom. From the clean spacious room to the view over looking the pool. There’s a cleaning lady that comes in every morning to keep everything clean. The receptionist was super nice and called a cab for us everytime we went out. Would highly recommend this place as it’s in the perfect area if you want to travel to the beach or go to the city
Stayed 5 nights in Aug 2022
Response from Lau F on 2 Sept 2022
Dear Mohammed, we are very pleased to read such an amazing review, we will congratulate our staff for sure! Thank you for choosing Watal Tulum Hotel for your stay in magical Tulum! Until next time

8/10 Good

Aye Lwin

Stayed 1 night in Aug 2022
Response from Lau F on 24 Aug 2022
Thank you for staying in Watal Tulum Hotel!

10/10 Excellent

Hitiata

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Our room was 303(-A). We had our own swimming pool at the top, the place is clean and large. To us, the location was fine, our tours picked us right at the hotel_when it was “Mexico Kan Tours” or at a supermarket called “Super Aki”, when “Sat Mexico tours” took care of it. It’s only 10min away from Watal, by car (200 pesos with a taxi). Watal is connected to another hotel, “Copal Tulum”, they face each other. This is where the two main restaurants are. Japanese at the top or European/ Mexican in the bottom. The food is really delicious.
Stayed 3 nights in Jul 2022

2/10 Terrible

Gloria

Stayed 3 nights in Jul 2022

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service
Our stay was good we stayed for 3 nights. We found it odd that the toilet would not flush at times and then randomly would start working but we stayed in an apartment and it was great. The apartment was very spacious and provided mostly everything.
Stayed 3 nights in Jun 2022
Response from Rumba Hospitality Guest Experience Team on 28 July 2022
Dear Victoria, thank you very much for choosing us. We are glad to hear that you have been well. We have already checked the toilet in your room so that it will not happen again. Best regards from Tulum.

10/10 Excellent

Leiy’a

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this property definitely staying here again for my next stay in Tulum.
Stayed 4 nights in May 2022
Response from Rumba Hospitality Guest Experience Team on 30 June 2022
Dear Ley'a, thank you very much for choosing us. We will check your room to see what is wrong with the toilet. It has been a pleasure to have you with us.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Watal Hotel Tulum
I stayed at the Watal hotel for 3 days on a solo trip. I had an apartment room with kitchen and dining area on the first floor with a patio that includes a private pool and full access to the main pool. All rooms are very spacious & they have security at the front of the hotel mostly 24/7 that has a key code to enter. I loved my apartment room & having full access to the sister hotel Copal amenities. I loved the layout of the whole apartment especially the bedroom. Front desk is mainly there and you can access them by going there or through WhatsApp. I had a few issues such as … since it’s in the jungle it gets very hot & humid if you don’t have the fan and/or ac on at all times. The shower pressure for hot is very weak but it’s get hot. The bathroom didn’t have a bright light on top of the mirror so it’s hard to take pictures in there. There was also a raw sewage smell coming from the toilet on my last two days that was very strong. The shower floor didn’t look that clean/new to me so, I wore flip flops when showering. The private pool only has one temperature which is cold and the patio chairs were dirty. The Wi-Fi is very slow on iPhones but good for the most part when using tv to watch Netflix, YouTube etc. It was hard sometimes to ask questions/information due to majority of the hotel speaks only Spanish & the one person that does speak English he would mostly redirect me to the sister company Copal hotel for further assistance. My stay was good for the most part.
Stayed 3 nights in May 2022
Response from ELIAS MV on 19 May 2022
Hello dear guest, Thank you for taking time to share us your feedback. We are working on your suggestions to fix any of your comments, About the AC or Fan its because some times in Tulum the electricity has issues, its not about us. We solve already the hot water of the shower. We change the light of the bathroom. About the sewage its from the city government and we already let them know. And any of your additional comments we are working on it. We would love to have the opportunity to make your next stay perfect. Please contact us. Kindest regards, ELIAS MIRANDA REVENUE MANAGER

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Amazing hotel, excellent friendly staff
I stayed here for 3 nights and from start to finish had a lovely stay. The staff were very friendly and helpful, (especially Ismael and Andres). The room was clean, there was an issue with the toilet but they fixed it immediately. We also got use of the hotel opposite (Copal) which had a lovely pool area and excellent restaurant which served a great breakfast, lunch and dinner. The location is in a good spot in the town, having a rental car is useful in Tulum in general. Overall I can’t fault anything about this hotel and would love to return. Massive thank you to the staff for making our stay so amazing
Stayed 5 nights in Mar 2022
Response from L. Gonzaga Giquel on 12 Apr 2022
Thank you very much for choosing us. We are very happy to hear that our team made your holiday unforgettable. We hope you will fulfill your dream of coming back soon. We would love to have you back again.

2/10 Terrible

ROSE

Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT GO TO THIS HOTEL This was the absolute worst hotel I have ever stayed at!! I travel lots. The room I had was an adjoining and the door was paper thin. I asked hospitality TWICE to mention it to their guests AFTER I banged in the door because of their excess noise. Once at 2am. Woke me up!! My room wasn’t cleaned for a few days. I asked hospitality about this and again nothing. Four times I reached out and each time I got an automated msg telling me their operating hours. Never once did they address any of the issues. Then I went to the front desk. They had me leave my keys so the room could be cleaned. I went out. Came back. Again no cleaning. I had no clean towels left and no toilet paper. Terrible. They didn’t even offer a cup of coffee. I know it was a boutique hotel but come on!!! I was totally ignored. Then went to Expedia with it and they were also ignored. DO NOT EVER BOOK A HOTEL THAT SAYS NON REFUNDABLE!!! How can you give poor service AND not refund honest ppl?? I left three days early and never got a red cent. I’m out $330!! Expedia gave me a $100 coupon (with lots of restrictions) This my friends is greed in the best form. Shame on Expedia for dealing with such a poor hotel. PLEASE BE WARE!!!!
Stayed 6 nights in Feb 2022

10/10 Excellent

Cathryn

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Had an amazing stay at Watal. Wasn’t sure what to expect at first, but we ended up loving it.
Stayed 6 nights in Feb 2022
Response from L. Gonzaga Giquel on 10 Mar 2022
Dear Cathryn, thank you so much for choosing us. It has been a pleasure having you with us

2/10 Terrible

Hakan

Stayed 9 nights in Feb 2022
Response from L. Gonzaga Giquel on 7 Mar 2022
Sentimos mucho que tu estancia no haya sido perfecta

10/10 Excellent

Mallory

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2022
Response from L. Gonzaga Giquel on 28 Feb 2022
Muchas gracias por elegirnos, ha sido un placer teneros con nosotros.

10/10 Excellent

Nathanael

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2022
Response from L. Gonzaga Giquel on 18 Feb 2022
Muchas gracias por elegirnos!

6/10 Okay

Stephanie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property is close to an unsafe area. This should be mentioned online that a taxi is recommended from the bus terminal. Check in was late. The bikes provided for an overpriced cost were death traps- my brakes didn’t work. I asked for refund, which they couldn’t help with. Construction noise until midnight
Stayed 2 nights in Feb 2022
Response from L. Gonzaga Giquel on 18 Feb 2022
Dear Stephanie, we are sorry to hear that your experience was not perfect. We will try to make things better next time!

10/10 Excellent

celia

Travelled with group
Liked: Cleanliness, room comfort
Magali and her team super nice Awsome service
Stayed 2 nights in Jan 2022
Response from L. Gonzaga Giquel on 31 Jan 2022
Celia, muchas gracias por tu comentario. Nos alegra saber que nuestro equipo humano hizo perfecta tu estancia

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Buena ubicación, apartamento muy cómodo y lindo con lo necesario.
Stayed 1 night in Jan 2022
Response from L. Gonzaga Giquel on 31 Jan 2022
Andrea, que bien saber que todo estuvo perfecto. Gracias por elegirnos

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, room comfort
Loved it! Home for a week!
Great place…. The property is beautiful it was quiet, and our room felt like home for a week. Full kitchen except coffee filters and hand towels we had what we needed for meals in room. Good location out of town but not far. We rented bikes and locked, them up our front… riding to town or the beach every day.
Stayed 4 nights in Jan 2022
Response from L. Gonzaga Giquel on 25 Jan 2022
Dear Hannah, thank you so much for your review. It was a pleasure having you and that everything went so well during your stay. Come back soon!

10/10 Excellent

Juan

Travelled with group
Liked: Cleanliness, room comfort
Nice !
Great Hotel, great location. The property near plenty of restaurants and very close to the beach. I’ll recommend this hotel
Stayed 2 nights in Jan 2022
Response from L. Gonzaga Giquel on 17 Jan 2022
Dear Juan, thank you so much for all your recommendations.

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Amazing property and excellent service
Stayed 1 night in Jan 2022
Response from L. Gonzaga Giquel on 10 Jan 2022
Dear Carlos, thank you so much for sharing your experience. It was a pleasure to have you with us.

8/10 Good

Nima

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2021

8/10 Good

Luis

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The building is new and has very nice architecture. The rooms are so pretty and well equipped. I reserved the room with the terrace & private pool and it was so relaxing. The check-in was a bit slow but other than that everything was great.
Stayed 1 night in Dec 2021
Response from L. Gonzaga Giquel on 28 Dec 2021
Dear Luis, thank you so much for your review. We are glad you had such a good time with us. We will work in our internal process to try to do a faster check in process!!!

10/10 Excellent

Jurgis

Liked: Cleanliness, room comfort
Great value for the price
Great hotel, especially for it’s value. Nice and tidy rooms. It has a small gym and pool and we were allowed to use facilities of it’s sister hotel. The area around the hotel is still being developed, but with a rental car you can easily get around. All in all, a great choice for Tulum.
Stayed 1 night in Dec 2021
Response from L. Gonzaga Giquel on 20 Dec 2021
Dear Jurgis, How nice to hear that you enjoyed your days with us and also that you could use the facilites at Copal Tulum Hotel. We hope to see you soon again!

8/10 Good

Keith

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice for the price.
Stayed 1 night in Dec 2021
Response from L. Gonzaga Giquel on 20 Dec 2021
Dear Keith, Thank you so much for your review, we hope to see you again soon

2/10 Terrible

Alberto

Disliked: Room comfort
Stay away! Tulum is big
Worst hotel.com experience in my life! Made my reservation got to 11pm
Stayed 1 night in Nov 2021
Response from L. Gonzaga Giquel on 11 Nov 2021
Hello, we would like to know why did you had such a bad experience.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Great quite, comfortable Retreat!
Watal is the sister hotel to the Copal, across the quiet street. It is a very modern, new, townhouse like design. Watal has 2 pools, with lounge chairs, including a gas BBQ ,Outdoor Cooking area for guests to use. Very well managed and maintained . 24/7 Private security at entrance, and patrolling both hotel grounds.
Stayed 3 nights in Oct 2021
Response from watal on 24 Oct 2021
Hi, thanks for your stay!.

10/10 Excellent

Ernixh

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff. Beautiful hotel
Stayed 1 night in Sep 2021
Response from watal on 16 Sept 2021
Dear Ernixh thanks so much for the review we are happy with you amazing experience we hope to see you soon!

8/10 Good

Alice

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
So much fun !
Great location for the family! We rented the whole suit (2 bedroom 2 bath) very clean. Breakfast was a little over priced but we had other restaurants to drive too. Closed to cenotes and xcaret was a plus.
Stayed 7 nights in Jul 2021
Response from watal on 30 Aug 2021
Thanks for choose Watal for your stay at Tulum Best regards.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
I didn’t like that they didn’t have an elevator to go up two flights stairs.
Stayed 7 nights in Jul 2021
Response from Reservations manager on 4 Aug 2021
Thank you for your comments

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities
I will start off by saying that we were originally booked at Copal Tulum instead through the Expedia website but were informed that the hotel had overbooked and could not accommodate us for the amount of people we had and how many rooms that were available. Fortunately, they were able to book us two rooms at this "sister location", which is located right in front of it. Watal Tulum was an aesthetically pleasing hotel with gorgeous wooden accents and a really cute jungle feel. I feel like we were the only residents at the time because we didn't hear or see too many people coming in and out, which was better for us. These rooms felt more like condos than anything since I believe most of the rooms were owned and pretty spacious. The look of the rooms were mostly concrete but had accents of green sprinkled around. We were lucky enough to be able to book one of the rooftop rooms, so that was really nice though the spiral stairway up was a little steep! The private pool was not warmed but since we were there in June that was totally fine. Rooms were equipped with fans and AC units, so it was always nice and cool. Overall, the rooms were more than pleasing for us. The only complaint I have is that communication and actions thereafter seemed slow. The first night we had gotten there, we didn't even use one room because the sliding door to go outside was busted, so there was a security issue. This wasn't addressed until the THIRD night.
Stayed 4 nights in Jun 2021
Response from Reservations manager on 7 July 2021
Thank you for your comments, it helps us greatly to improve every day

6/10 Okay

Carlos

Disliked: Property conditions & facilities, room comfort
Malisimo, es un engaño lo de las habitaciones.
La foto principal del hotel se muestra con alberca y no existe. El registro lo tienes que hacer en el hotel Copal que es cerca de ahi, ya que no cuentan con recepcion. Fui por aniversario de bodas y me dieron una mini habitacion con dos camas individuales separadas. Vivi el peor momento y no pudieron resolverlo, todo super incomodo. Yo habia reservado la habitacion que aparece con cocina y sala de estar y lo que te dan es un anexo .
habitacion anexa a recamara principal. esta super pequeña
tiene una puerta que comunica con la habitacion principal
la puerta abre por dentro
esta es la habitacion que anuncian en la pagina para que hagas la reserva
Stayed 1 night in Feb 2023
Response from Lau F on 24 Feb 2023
Querido Carlos, entendemos inconvenientes. Sin embargo unidad que reservo informa completamente que es una habitación con camas individuales dobles. Trabajaremos en los inconvenientes para que esto no suceda más. Saludos cordiales

10/10 Excellent

maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estadía, lugar hermoso, volvería
Tuvimos una excelente estadía en Watal, estuvimos en un apartamento de una habitación, la cocina estaba equipada, el espacio muy amplio, la decoración muy linda, todo igual a la foto, teníamos una terraza con piscina privada y sillas al igual que el acceso a la piscina común. La atención de todos fue estupenda y nos ayudaron con todo lo que necesitamos, especialmente Jazmín fué muy atenta y amable, excelente que justo enfrente está un lugar de alquiler de motos y una estación de taxis al igual que el hotel Watal con 2 restaurante estupendos y rooftop. Justo al lado está un cenote rústico también muy lindo vale la pena ir a verlo.
Stayed 4 nights in Dec 2022
Response from Lau F on 28 Dec 2022
Querida Maurice, agradecemos completamente tan maravillosa reseña hacia nuestro hotel Watal. Hasta la proxima! Un placer tenerle de huesped.

10/10 Excellent

Arath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-Todos son muy amables pero Ana y George se llevan las palmas, no dudes en acercarte si requieres algo. -Las habitaciones son muy cómodas al igual que todo el hotel. -No te pierdas de ir al restaurante Kokoro, el mejor en sushi.
Stayed 2 nights in Nov 2022
Response from Lau F on 16 Nov 2022
Querido Arath, agradecemos su preferencia. Definitivamente felicitaremos a nuestro equipo por excelente desempeño, trabajamos día con día para mejorar nuestra hospitalidad. Un placer tenerlo de huesped. Hasta la proxima!

8/10 Good

Nicolas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tres bon rapport qualité prix. Personnel tres a l'écoute. Très propre. Ambiance relaxante.
Response from Lau F on 10 Nov 2022
Dear Nicolas, awesome to read you had a very good experience in Watal Tulum Hotel. Until next time!

10/10 Excellent

Mariano

Stayed 1 night in Aug 2022
Response from Lau F on 24 Aug 2022
It was a pleasure having you as a guest Mariano. Thank you for choosing Watal Tulum Hotel.

10/10 Excellent

Gry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place and atmosphere.
Stayed 4 nights in Jul 2022
Response from Rumba Hospitality Guest Experience Team on 28 July 2022
Dear Gry, thank you very much for choosing us for your holidays. We are very glad that you felt at home at Watal Tulum Hotel. We look forward to having you back. Best regards from Tulum.

10/10 Excellent

Denisse E

Stayed 3 nights in Jul 2022
Response from Rumba Hospitality Guest Experience Team on 28 July 2022
Dear Denisse, thank you very much for choosing us. It has been a pleasure to have you with us. We hope to see you very soon. Big hug from sunny Tulum!

10/10 Excellent

JOSE LUIS, Naucalpan De Juarez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio , felicidades
Stayed 3 nights in Apr 2022
Response from L. Gonzaga Giquel on 12 Apr 2022
Muchísimas gracias por tu valoración. Nos alegra inmensamente que todo haya resultado perfecto.

8/10 Good

Karin

Liked: Cleanliness
Modernes Hotel nähe Tulum
Modernes Hotel in der nähe von Tulum in dem neu gebauten Hotel District, zum Tulum Centro 10 min mit Taxi. Das Hotel ist gut eingerichtet, sauber, das Personal sehr freundlich. Leider fehlt die persönliche Note. Einige Armaturen & Geräte sind jetzt schon defekt oder schlecht gebaut ( Steckdosen kommen aus der Wand, Wasserhahn und Co). Parkplätze sind überall im das Hotel kostenlos. Wie alle Hotels wird auch auch hier mit Sicherheitsdienst bewacht. 24 H Rezeption. Beim nächsten Tulum Besuch würden wir ein anderes Hotel wählen. Hier sollen eigentlich nur die besser Esser Kunden & Instagramer People einchecken..
Zimmer
Gang
Alles schön offen
versteckter Pool
Stayed 1 night in Mar 2022
Response from L. Gonzaga Giquel on 12 Apr 2022
Danke, dass Sie sich für uns entschieden haben. Es tut uns leid, von den Wartungsproblemen zu hören, die Sie in Ihrer Bewertung erwähnt haben. Wir nehmen es zur Kenntnis, um sofort eine Lösung zu finden.

8/10 Good

Ulf

Liked: Cleanliness, room comfort
Guter Aufenthalt
Guter Aufenthalt. Nichts zu bemängeln. Die Wohnung war gut ausgestattet, lediglich hellhörig war es im Haus. Die Lage in aldea zama ist hervorragend. Check in problemlos geklappt. Zimmer wurde täglich gereinigt.
Stayed 4 nights in Jan 2022
Response from L. Gonzaga Giquel on 25 Jan 2022
Lieber Guter, wir freuen uns, dass Ihr Aufenthalt angenehm war. Wir hoffen, Sie bald wiederzusehen

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, room comfort
Muy cómodo y accesos rápidos
Fue muy cómodo , llegamos nos dieron las llaves , muy bonito todo , muy limpio , muy buena decoración .
Stayed 1 night in Jan 2022
Response from L. Gonzaga Giquel on 10 Jan 2022
Joseph, muchas gracias por compartir tu experiencia con otros huéspedes. Nos alegramos de que hayas disfrutado tanto tu estancia. Ojalá vuelvas pronto!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Decoración y detalles muy lindos, dos Albercas muy agradables.
Stayed 3 nights in Nov 2021
Response from L. Gonzaga Giquel on 20 Dec 2021
Muchísimas gracias por elegirnos y, sobre todo, por haber valorado tan bien los detalles y las instalaciones de Watal Tulum Hotel

6/10 Okay

Marliot

Liked: Cleanliness
Stayed 4 nights in Dec 2021
Response from L. Gonzaga Giquel on 20 Dec 2021
Dear Marliot, Thank you for taking your time to make a review, We would be very please if you can tell us more about your stay.

2/10 Terrible

Jesus vicente

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Asistí a mi reservación expedía número 72206811829290 a las 11:30 de la noche de Tulum y el señor Fernado García de recepción amablemente me dijo que tenía la reserva pero NO tenía mi cuarto , el guardia no me permitió no entrar a recepción y está conversación se llevó a cabo en la banqueta yo con mis maletas . Pésima comunicación. De expedía con el hotel Watal de Tulum Quintana Roo
Stayed 1 night in Nov 2021
Response from L. Gonzaga Giquel on 2 Dec 2021
Querido Jesus, sentimos mucho el incoveniente que tuviste durante tu check in por un problema que tuvimos en el sistema.

10/10 Excellent

MONICA

Liked: Cleanliness, room comfort
10 excelente
Hotel nuevo. Las habitaciones muy comodas. Hotel solo para dormir. Rentan bicicletas que es una buena opcion para quien no trae coche. El personal muy amable. Enfrente esta el hotel Copal que tambien lo recomiendo mucho. Tiene un restaurant muy bueno para desayunar, enmedio de mucha vegetación. Volveria sin dudarlo!!
Stayed 1 night in Nov 2021
Response from L. Gonzaga Giquel on 2 Dec 2021
Querida Mónica, muchas gracias por tu recomendación. Nos alegramos mucho que hayas disfrutado tanto de tu departamento en Watal Tulum Hotel como de las instalaciones de nuestro otro hotel Copal Tulum Hotel. ¡Ojalá vuelvas pronto!

6/10 Okay

Ismeta

Disliked: Room comfort
Achtung: Günstiger Preis wegen Baustelle
Das Personal war freundlich und hilfsbereit. Mein Appartement war sehr dunkel, nebenan hat es eine Baustelle und die Zimmer sind sehr hellhörig! Habe sehr schlecht geschlafen, weil ich Lärm von der Baustelle hörte, jedes Fahrzeug das vorbei gefahren ist, jeden der die Treppe hoch ist... Das Bett war zwar breit aber sehr kurz. Da ich alleine war, konnte ich mich diagonal hinlegen, so das meine Füsse nicht raus schauten. Küche ist gut ausgestattet und hat alles was man braucht. Wenn man kocht, riecht die komplette Wohnung noch tagelang. Aus dem Abfluss der Dusche kamen teilweise Wellen von Uringeruch, welche man im Schlafzimmer riechen konnte, weil dort eine Art Fenster zum Bad ist. Lage des Hotels ist ok. Einkaufsmöglichkeit im Supermarkt ca. 10 min mit dem Velo entfernt. Ein Velo muss gemietet werden (oder Auto). Strand ist zu Fuss ca 45min bis 1 Stunde oder mehr entfernt, je nach dem wo man hin will.
Stayed 7 nights in Nov 2021
Response from L. Gonzaga Giquel on 24 Nov 2021
Hallo, vielen Dank für Ihren Kommentar. Wir werden an dem von Ihnen erwähnten Geruchsproblem arbeiten, um allen unseren Gästen ein perfektes Erlebnis zu bieten. Vielen Dank, dass Sie sich für uns entschieden haben

10/10 Excellent

Felipe

Liked: Cleanliness, room comfort
Muito grande quarto
Gostamos. Muito bom
Stayed 1 night in Oct 2021
Response from L. Gonzaga Giquel on 26 Oct 2021
Felipe, muito obrigado por teres ficado connosco. Estamos encantados por ter apreciado o seu espaçoso quarto, e os melhores cumprimentos de Tulum!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Nice place with super friendly staff
Super freundliches Personal, waren sehr hilfsbereit und haben uns einige gute Tipps gegeben zur Umgebung. Sie haben uns auch 2x gerettet vor Spinnen im Zimmer - danke! Das Apartment war sehr gross und schön eingerichtet. Nicht so toll war, dass wir zwei Einzelbetten gebucht hatten, aber nur noch ein grosses 2er Bett verfügbar war. Als wir nachfragten sagte uns der Mitarbeiter „sorry not available“ obwohl wir extra diese Option gebucht hatten. Das warme Wasser fiel 3x aus - kalt duschen ist wenigstens gesund😄 die Klimaanlage tropfte in der ersten Nacht. Doch repariert wurde alles immer sehr schnell. Es war sehr ruhig in der Nacht, was wir super fanden. Der Pool draussen ist auch sehr schön. Die Anlage des Nachbarhotels war wunderschön und auch das Restaurant sehr gut (Copal Hotel). Velos konnte man einfach mieten für 12Dollar pro Tag 👍
Stayed 10 nights in Feb 2021
Response from Booking manager on 13 Apr 2021
Thank you for your comments it means a lot for us