On the beach, beach bar
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Reviews of Hotel Poc Na

3.5 out of 5
Hotel Poc Na
Carretera Tulum-Bocapaila S/N, Tulum, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 136 out of 252 reviews" "
Rating 8 - Good. 67 out of 252 reviews" "
Rating 6 - Okay. 27 out of 252 reviews" "
Rating 4 - Poor. 11 out of 252 reviews" "
Rating 2 - Terrible. 11 out of 252 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Erin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and felt like you were in the jungle. The beach was absolutely gorgeous. The hotel was quiet and did not have rowdy patrons. Front desk service was excellent and addressed any concerns quickly. Would definitely recommend for a relaxing, low key vacation. Areas of improvement include more attentive restaurant service, stronger alcoholic beverages, water/hot water consistency, drinking water stations could be placed throughout the property, and more accurate advertising of property amenities. There were areas of the property included in the resort map and website that were not open/accessible (market, beach club, Cleo, lancava, kids club, Berna).
Stayed 4 nights in Dec 2023

10/10 Excellent

Aelxey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, nice rooms, amazing beach. Front desk guys are great!
Stayed 2 nights in Sep 2023

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service
Great location great rooms great staff great experience
Stayed 2 nights in Feb 2023

10/10 Excellent

Zaira Beltran, Tucson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No TV
Stayed 6 nights in Sep 2022
Response from Genaro López, concierge hotel Pocna. on 19 Sept 2022
Hello, thank you very much for your comment, I tell you that we are a hotel with an ecological style and in concept it does not include that type of distraction, since what we want to offer is a reconnection with the nature.

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This resort is MAGICAL, and the staff is so far above and beyond that I can’t even put into words how amazing each and every one of them were. So kind and bent over backwards all day, every day. Five stars aren’t enough.
Stayed 5 nights in Sep 2022
Response from Genaro López, concierge hotel Pocna. on 16 Sept 2022
Thank you very much for your comment and for visiting us, it is very nice to know that you really enjoyed your vacation with us, we hope you come back soon!

8/10 Good

bertrand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience at Poc Na, from the checking to the last day. Very nice team working there, superb beach, 3 dining options, breakfast with an amazing view. And one more time, great team!
Stayed 5 nights in Aug 2022
Response from Genaro López, concierge hotel Pocna. on 9 Sept 2022
Thank you very much for your comment and for visiting us, we hope you come back soon so we can make you happy again!

10/10 Excellent

Maria Gadalupe Fernandez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was really good and friendly. The room was really clean. The food was really good at the restaurants.
Stayed 5 nights in Aug 2022
Response from Genaro López, concierge hotel Pocna. on 4 Sept 2022
Thank you very much for your comment and for visiting us! We hope you come back soon!

10/10 Excellent

leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying at hotel poc na it was clean and the staff was amazing :)
Stayed 5 nights in Aug 2022
Response from Atentamente, Genaro López, concierge hotel Pocna. on 27 Aug 2022
Hello, we hope you are well, thank you for your comment and for visiting us!

8/10 Good

Michelle

Stayed 6 nights in Jul 2022

10/10 Excellent

Itzel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was breath taking! Especially the room with a ocean view!
Stayed 3 nights in Jun 2022

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Test
Stayed 2 nights in Jun 2022

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and helpful.
Stayed 4 nights in May 2022

8/10 Good

alberto, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach a few feet away from our room. Some rooms have a beach view. Only tried one of their three restaurants. Very good. Outdoor restaurant in a jungle setting with cool music playing. Walking distance to the Tulum archeological ruins. Taxi ride into Tulum costs about $15 dollars. During the day from my room I could hear some music playing from the resort next door. However, this would stop at night and was not too bad. The staff was very friendly and helpful.
Stayed 4 nights in May 2022

10/10 Excellent

Michelle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great relaxing beach vacation. Quiet and personal. Staff was friendly and welcoming. Walkable to the ruins and south hotel zone. Felt safe and the restaurants associated were delicious. Would return.
Stayed 5 nights in May 2022

10/10 Excellent

Darienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visited early this month and this was my favorite vacation ever. Absolutely beautiful room with ocean view. Staff were so attentive and helpful. No complaints. Walking distance to Restaurants near by and covid testing center. They really tried hard to keep the seaweed away which is not their fault. I very much appreciated that. I wish there was a pool and wifi in the rooms when outside was too hot but vacations aren’t meant to be spent on your phone so I get it. I’m definitely returning. Food was amazing too!
Stayed 5 nights in May 2022

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and amazing staff!
Stayed 3 nights in May 2022

10/10 Excellent

Josue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. Quiet and tranquil. The food was also great. Close to everything you need. It was like a paradise here. I will be returning again. Gracias. Thank you!!
Stayed 4 nights in May 2022

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vacation place
Fantastic hotel in the beautiful town of Tulum. The place is just gorgeous and the crew is super nice.
Stayed 3 nights in Apr 2022

10/10 Excellent

Linette, Bronx

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble place, from the front desk staff to everyone that works here, Amazing view. Would definitely be back.
Stayed 1 night in Apr 2022

10/10 Excellent

Despina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

10/10 Excellent

ADRIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel very clean and comfortable. It is quiet and relaxing. The staff were super helpful and attentive. The restaurant was also good, I would only say the dinner options are limited. Overall had an amazing stay.
Stayed 4 nights in Apr 2022

10/10 Excellent

Sofia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff and the hotel in general. Couldn’t feel more welcomed and appreciated ,couldn’t be more thankful. Each and everyone of them was a blessing to meet and have known . Thank you
Stayed 5 nights in Apr 2022

10/10 Excellent

Kalissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room and jungle feel. The breakfast was good and gorgeous views. All the staff was friendly. The only 2 complaints i had were the staff managing the front gate spoke zero english, making it very hard to communicate. The other is we wanted to switch out some fruit on the fruit plate (not have papaya more pineapple) and they said it could bot be done, which it clearly could be. So i wasted 1/2 the fruit, which was unfortunate. Other than that we loved it, and we will be back!
Stayed 3 nights in Mar 2022

10/10 Excellent

Doreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love, love, love this place! Such a beautiful property. The staff is so friendly and we felt so welcome. Thank you for the lovely stay Hotel Poc Na.
Stayed 8 nights in Mar 2022

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beautiful 4 night stay. The restaurant was delicious and so easy to order from while on the beach. Delicious breakfast. Friendly staff. Everything felt clean and safe. Loved the morning yoga.
Stayed 4 nights in Mar 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First 2 days in Tulum
I was surprised at how large the property was. Next to public beach so good people watching. Service was very good.
Rooftop
Jungle balcony
Stayed 2 nights in Mar 2022

10/10 Excellent

Brian, woodland Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Excellent staff and beautiful beach. The breakfast included was delicious and we enjoyed our stay very much! Thank you!
Stayed 3 nights in Mar 2022

8/10 Good

Sekina, New york

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2022

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022

6/10 Okay

FALGUNI

Travelled with group
Property is by the beach but very limited activities in the resort, limited dining options and no transportation options other than asking for taxi which is very expensive in Tulum especially if you ask the hotel to order one.
Stayed 3 nights in Feb 2022

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2022

10/10 Excellent

Yury

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel that’s located right on the beach! It’s a great place to relax, unplug and recharge!
Stayed 3 nights in Feb 2022

10/10 Excellent

Susana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Special place to get away.
Stayed 3 nights in Feb 2022

10/10 Excellent

Khalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. Everything was truly amazing
Stayed 3 nights in Feb 2022

8/10 Good

EDUARDO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is a confortable beautiful hotel, but it is far from any convenience store or pharmacy
Stayed 1 night in Feb 2022

10/10 Excellent

Oscar

Stayed 2 nights in Feb 2022

8/10 Good

Agnese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and we felt safe. Breakfast was included which was nice. Staff are very friendly. The beach is lovely lots of access to lounge chairs. We could walk the beach and enjoy other eating establishments especially the Mezzanine. The Tulum ruins are close by and visible from the beach. A suggestion would be to have more affordable fresh water available. A fridge in the room would be nice. Lots of activities and beautiful cenotes to see. We walked to the hotel zone one evening for dinner and although we enjoyed the experience of the sights and sounds (lots of music), we appreciated the tranquility of Hotel Poc Na in the evening.
Stayed 5 nights in Feb 2022

10/10 Excellent

Dhruv

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was the absolute best vacation experience we’ve ever had. Poc Na and the beach that it’s on are literal paradise. It is not on the main Tulum beach strip - this side of the beach is quieter, less tourist-crazy, less expensive, and provides a more beautiful and authentic Tulum experience. The staff were all amazing - really kind and helpful. The Concierge, Genaro, was awesome and provided us with great recommendations. Our room was spacious (we had a partial ocean view) and was cleaned well each day. The food at Ramon (the main restaurant) was actually quite good! Breakfast is provided and you pay for the rest but the prices were affordable compared to other places we went on the beach. The drinks were fantastic - highly recommend the Pina Colada. We will definitely stay here again when we return to Tulum! Thanks to the Poc Na team for providing an amazing experience!
Stayed 4 nights in Feb 2022

10/10 Excellent

Expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel right on the beach!
Property is right on the beach--beautiful area. Beach side restaurant was very good--drinks were delicious. The room was spotless and spacious with a deck & chairs. Gorgeous view of the beach and sunrise. No fridge in room, but did have Nespresso coffee and hot water/tea service. Potable water available. Staff was very friendly and helpful. My only "complaint" (and not a big one) would have been the check in process. Room was not ready at 5 pm, but we just went down to the beach and had drinks. All in all we would definitely stay here again!
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021

10/10 Excellent

Felipe Cortelezzi, Aventura

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paradisiac hotel, great attention and nothing to complain about, next time i go back to Tulum i will definitely check-in Poc Na again. Menu just needs to be more constant and have all the options available all the time.
Stayed 5 nights in Nov 2021

10/10 Excellent

Gayle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and pretty beachfront resort inside the national park. Nature is integrated throughout and you will walk through various plants and sand between different parts of the hotel. Very lovely property through and through.
Stayed 5 nights in Oct 2021
Response from Miguel on 10 Nov 2021
Muchas gracias por su apreciable comentario, el Hotel Pocna le agradece que haya disfrutado su estancia con nosotros, haciendo una invitación para su próximo viaje seamos su primera opción.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful bungalows surrounded by jungle and within a few feet from the ocean. Everything I needed to relax and reset: a hammock, a large meditation cushion, chairs and small table on a private deck outside my room. There was a Nespresso machine and an electric kettle in the room Free yoga in the mornings. There's no TV / Wifi inside the room. If you crave electronic distractions, you'll have to walk a few feet to the oceanfront restaurants or the reception area. Breakfast at Ramon's (onsite beachfront restaurant) was good. The bubbly was pricey at $13usd /flute Staff was very friendly and helpful. They offered guidance and recommended a car rental to make it to the ruins at Coba and explore the cenotes which turn out to be a great idea.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 7 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, beautiful rooms immersed in the beach vegetation with spacious decks. Staff was very nice, cleanliness was very nice, breakfast was incredibly good, three restaurants to choose from. We were glad we rented a car, which helped us move around.
Stayed 4 nights in Jun 2021

6/10 Okay

Verified traveller

Stayed 5 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design of the rooms and property make it very unique and rustic. I felt like I was in a private jungle getaway. It was well worth the price!
Stayed 4 nights in May 2021
Response from Frontdesk Team on 27 May 2021
Hola! Thank you for your kinds words, we always do our best in order to give you the best experience. Warm regards! Frontdesk team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be coming back!
Truly incredible stay. Room was clean, private and quiet. Easy walk to several restaurants. Spent most of our time at the beach club relaxing. Excellent service throughout.
Stayed 4 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and beach! Accommodating staff!
Stayed 5 nights in Mar 2021