6/10 Okay
Soulita
Travelled with group
23 May 2024
Disliked: Amenities
Would not recommend. There’s not a lot of beach area and very rocky when you enter the water. Food was average at best and limited authentic Mexican cuisine . Room service was extremely slow, always over 1.5 hours. One cafe claimed to be open 24 hrs for food but refuses to serve you the majority stating it’s for showcase. 24 hrs for beverages and that’s it as the pastries were always depleted after 10 pm. Not a lot of activities as other resorts. No massages on the beach or hair braiding etc. housekeeping fair, they will only restock your fridge at certain times. They called our room to see if we needed anything, which we did and never received the items. If you tip, you will receive good service outdoors, otherwise not. They provide you with three towels for four guests and always having to request more. In my opinion, this hotel requires new management and changes to be successful. (Don’t leave anything behind in your rooms, as nothing will be found or returned) 3.5 star hotel. Positives: drinks when you arrive, Italian and Japanese restaurants were good and with great service. 24 hr cafe- iced cafe drinks, but don’t expect good after 10 pm.
Cons: we had to pay staff to keep on the hockey game in the local pub, slow room service, difficult getting food after certain hours, rooms are small and 3/5 cleanliness. Showers/floors were not cleaned during our stay. Not a fresh smell in rooms, but perhaps due to area of resort. Limited authentic food served and food was 3/5.
Soulita
Stayed 8 nights in May 2024