"Absolutely horrendous beddings, bathroom, and air conditioning. For a 5 stars hotel I expect a whole lot better.
I literally have to book another hotel in the middle of my first night here because I couldn't sleep on this god awful mattress. They also gave me a twin bed too when I specifically asked for a king bed.
Staff unwilling to compromise or even consider a partial refund. Well, that's cool, ur just losing my business from now on. "