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Reviews of Hacienda Del Sol Guest Ranch Resort

4 out of 5
Hacienda Del Sol Guest Ranch Resort
5501 N Hacienda Del Sol Rd, Tucson, AZ

Reviews

9.6

Exceptional

Rating 10 - Excellent. 806 out of 1000 reviews" "
Rating 8 - Good. 130 out of 1000 reviews" "
Rating 6 - Okay. 45 out of 1000 reviews" "
Rating 4 - Poor. 13 out of 1000 reviews" "
Rating 2 - Terrible. 6 out of 1000 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

NATALIE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, and amazing views from pool
Stayed 1 night in May 2024
Response from Logan M. on 17 May 2024
Thank you for leaving us your feedback. We appreciate your time and perspective. We are glad you enjoyed both the room and the view from the pools. We look forward to welcoming you back to Hacienda del Sol.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been coming to Hacienda Del Sol since our son was a freshman at University of AZ - my wife and I always love staying here. It’s one thing about Tucson we will miss. Our son just graduated this year so this was our last trip. Staff is always great. Dinners at the grill are always special - Maria our server made our experience memorable! Pool overlooking the golf course is greats - Austin was very helpful at the bar and made our last day at the pool awesome! Thanks for the memories!
Stayed 4 nights in May 2024
Response from Katie on 12 May 2024
Thank you so much! We are glad that you have enjoyed all of your stays with us and our staff. Congratulations for your son graduating. Austin and Maria are great assets to our staff. We will always welcome you back even just for a get away.

10/10 Excellent

valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Logan M. on 3 May 2024
Thank you for leaving us your feedback. We appreciate your time and perspective. We look forward to welcoming again for another stay at Hacienda del Sol. We are so glad you enjoyed your stay. I hope you have a marvelous weekend ahead.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Logan M. on 29 Apr 2024
Thank you for leaving us your feedback; we truly appreciate your time and perspective. We cannot wait to welcome you back to Hacienda del Sol. I hope you have a marvelous week ahead.

10/10 Excellent

Avery

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, the staff is the best part about it. Awesome place to relax and unwind with excellent food.
Stayed 2 nights in Apr 2024
Response from Katie on 27 Apr 2024
Thank you so much! We are so glad you enjoyed your stay and that staff was able to make your stay great. We do look forward to welcoming you back in the future!

10/10 Excellent

Kathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Katie on 17 Apr 2024
Thank you so much! We are glad you enjoyed your stay and look forward to welcoming you again!

10/10 Excellent

Maryia M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, so well maintained. The views of the valley, mountains and cactuses are breathtaking. They have two amazing restaurants on site, and three different pools. We had a great stay at this property that is also rich of history.
Stayed 3 nights in Apr 2024
Response from Katie on 13 Apr 2024
Thank you so much! We take great pride in our location and landscaping. We are glad you enjoyed your stay and look forward to welcoming you back!

10/10 Excellent

Matthew

Stayed 3 nights in Apr 2024
Response from Katie on 1 May 2024
Thank you so much! We are glad you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great experience. The room Was beyond expectations
Stayed 1 night in Apr 2024
Response from Katie on 6 Apr 2024
Thank you so much! We are glad you enjoyed your stay and look forward to welcoming you back in the future.

6/10 Okay

Timothy J OHea

Travelled with family
Liked: Property conditions & facilities
Food on property was overpriced, pools not maintained, and room service was sporadic. Had to call multiple days to get towels. When we did get breakfast it was cold.
Stayed 4 nights in Mar 2024
Response from Katie on 3 Apr 2024
I am so sorry about all of that. That is not our standard of service. I will pass your feedback along to management and do hope that we will see you again in the future.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Katie on 3 Apr 2024
Thank you so much! We are glad you enjoyed your stay and look forward to seeing you again in the future.

10/10 Excellent

Sienna Aubrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, stay at the original dorms converted to hotel rooms if possible, it’s closest to the courtyard.
Stayed 2 nights in Dec 2023
Response from Katie on 30 Mar 2024
Thank you so much! We are glad that you enjoyed the historic rooms. We look forward to welcoming you back!

10/10 Excellent

Carl

Travelled with family
Great amenities.
Stayed 3 nights in Mar 2024
Response from Logan M. on 25 Mar 2024
Thank you for taking the time to leave us your feedback; we appreciate you time. We are glad you enjoyed your stay and we look forward to welcoming you back to Hacienda del Sol.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Katie on 29 Mar 2024
Thank you so much. We are glad you enjoyed your stay and look forward to welcoming you back.

8/10 Good

Jacque

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grounds are pretty
Stayed 1 night in Mar 2024
Response from Katie on 17 Mar 2024
Thank you so much. We take great pride and care of our landscaping and are glad you enjoyed it. We look forward to welcoming you back in the future!

10/10 Excellent

Laurence, Zionsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a return trip for us. Great place to stay.
Stayed 5 nights in Mar 2024
Response from Katie on 13 Mar 2024
Thank you so much! We are glad you have enjoyed us to come back. We look forward to welcoming you back everything.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Logan M. on 12 Mar 2024
Thank you for taking the time to leave us your feedback. We are so glad you enjoyed your stay at Hacienda del Sol. We look forward to welcoming you back for you next stay. Have a lovely day.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Katie on 28 Feb 2024
Thank you so much! We are glad you enjoyed your stay and look forward to welcoming you again in the future!

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property and rooms- it would be hard to find any faults
Stayed 2 nights in Feb 2024
Response from Katie on 22 Feb 2024
Thank you so much! We are glad you enjoyed your stay and look forward to seeing you again in the future!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
great grounds and nice get away, Thanks
Stayed 4 nights in Feb 2024
Response from Katie on 22 Feb 2024
Thank you so much. We do take great pride in our property. We look forward to welcoming you back in the future!

10/10 Excellent

Connor

Stayed 2 nights in Feb 2024
Response from Logan M. on 20 Mar 2024
We are so glad you enjoyed your stay at Hacienda del Sol. Thank you for taking the time to leave us your feedback. We look forward to your next stay. I hope you have a marvelous week ahead.

10/10 Excellent

Rudy, La Mirada

Stayed 3 nights in Feb 2024
Response from Logan M. on 20 Mar 2024
Thank you for leaving us your feedback. We truly appreciate you time. We look forward to welcoming you back to Hacienda del Sol. Have a lovely day.

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Katie on 22 Feb 2024
Thank you so much. We are glad you enjoyed your stay and hope to see you again in the future!

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Property and Nicest Staff Ever
This place is pure Tucson. Such lovely grounds, beautiful views, relaxing pools, and the nicest staff ever! We loved that this place has so much history (a girls’ boarding school and a movie star getaway) and that so much of the original structure and architecture has been maintained and restored. We stayed in the Bing Crosby room which is in the older part of the hotel and loved it! This is so much more charming and personal than some of the more “overwhelming” Tucson resorts. Highly recommend it!
Stayed 3 nights in Feb 2024
Response from Logan M. on 20 Feb 2024
Firstly, we are thrilled that you enjoyed your stay. Secondly, you have encapsulated to perfection what we feel makes Hacienda a unique retreat. I cannot thank you enough for taking the time to leave us your feedback. We share your thoughts with our entire staff and it warms our hearts to read this. We can't wait to welcome you back to Hacienda del Sol. The Headmistress's Room, The Tracy-Hepburn Casita and more are maintained with care and all will be waiting for you in the foothills upon your return.

4/10 Poor

Paul

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We were put in unit 5 which is a historic room. The pictures do not represent what the room is like. There are only to small windows and a screen door all of which did not work to get airflow in the unit. The small patio is right next to an AC unit. The staff was friendly trying to help but in the end they simply up charged us to move to a suite. They had no intention of giving us the new room at our old rate.
Stayed 3 nights in Feb 2024
Response from Katie on 18 Feb 2024
We are sorry that you did not enjoy the room you originally booked. We were able to show you a Historic Suite that you agreed to upgrade too. We do hope that you will visit us again in the future.

8/10 Good

Amandeep

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great location Great Service but room was not the cleanest ….
Stayed 1 night in Feb 2024
Response from Katie on 16 Feb 2024
Thank you so much. We are glad that you enjoyed your stay and I will pass along your feedback to management. We do hope that we will see you again in the future!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite place to stay in Tucson
Enjoyed the new units and pool. Staff is top notch. The room was quite dusty when we occupied. Much better on day 2 after the cleaners were in
Stayed 2 nights in Feb 2024
Response from Katie on 16 Feb 2024
We are glad that you enjoyed your stay! I will pass along your feedback to management. We do look forward to keep welcoming you back each time!

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Katie on 15 Feb 2024
Thank you so much! We are glad you enjoyed your stay and look forward to welcoming you again in the future!

10/10 Excellent

Janine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Katie on 4 Feb 2024
Thank you so much! We are glad you enjoyed your stay and look forward to welcoming you again in the future!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views
Great hotel and grounds. The views as well as the grounds are worth "the price of admission".
Stayed 2 nights in Jan 2024
Response from Logan M. on 2 Feb 2024
Thank you for taking the time the leave us your feedback. We truly appreciate your time. We are so glad you enjoyed the hotel and grounds. I will pass along your kind words to our staff. We look forward to your next stay at Hacienda del Sol.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Katie on 1 Feb 2024
Thank you so much! We are glad you enjoyed your stay and look forward to seeing you again in the future!

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful property and everyone working here is so welcoming and helpful!
Stayed 1 night in Jan 2024
Response from Katie on 26 Jan 2024
Thank you so much! We do take great pride in our employees and property. We look forward to welcoming you again in the future!

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful historic property with beautiful grounds and incredible staff. The excellent spa and eclectic gift shop are superb bonuses.
Stayed 1 night in Jan 2024
Response from Katie on 26 Jan 2024
Thank you so much. We are glad you enjoyed your stay. We do take wonderful care and great pride in our property. The spa is very relaxing and you never know what you will find in the gift shop. We look forward to welcoming you again in the future!

10/10 Excellent

Leila

Stayed 2 nights in Jan 2024
Response from Katie on 25 Jan 2024
Thank you so much! We are glad that you enjoyed your stay and look forward to seeing you again in the future!

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is truly exceptional! Grounds are amazing. Location is great forget you are in the city but everything is conveniently located.
Stayed 2 nights in Jan 2024
Response from Katie on 25 Jan 2024
Thank you so much! We take great pride in our staff and landscaping. We are in the perfect spot to have a get away in the a big city without the city. We look forward to welcoming you again in the future!

10/10 Excellent

Gautam, jersey city

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you are visiting Tucson - very responsive and caring staff - scenic and quiet - many restaurants and coffee places around the area.
Stayed 3 nights in Jan 2024
Response from Katie on 20 Jan 2024
Thank you so much. We are glad that you enjoyed your stay. We have a great spot in the foothills for a variety of things to do. We look forward to seeing you again in the future!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
This place was the best
Stayed 4 nights in Jan 2024
Response from Katie on 19 Jan 2024
Thank you so much! We are glad that you enjoyed your stay and look forward to seeing you again in the future!

10/10 Excellent

Angela, Santa Fe

Liked: Cleanliness, staff & service, property conditions & facilities
Our favorite propert in Tucson!
Stayed 3 nights in Jan 2024
Response from Katie on 19 Jan 2024
Thank you so much! We glad you enjoyed your stay and look forward to seeing you again and again!

8/10 Good

Robert

Stayed 1 night in Jan 2024
Response from Katie on 28 Jan 2024
Thank you so much. We are glad you enjoyed your stay and look forward to welcoming you again in the future!

10/10 Excellent

Sydney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Logan M. on 11 Jan 2024
We are thrilled that you enjoyed your time at Hacienda del Sol. We look forward to your next stay. Thank you very much for taking the time to leave us your review.

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice restaurants, beautiful scenery. The room was nice but needed a deep cleaning.
Stayed 4 nights in Jan 2024
Response from Logan M. on 11 Jan 2024
We appreciate you taking the time to leave us your feedback. We're glad you enjoyed the scenery from our foothills perch as well as the restaurants. I'm glad you felt the room was nice. The issue you raised regarding the room will be brought to the attention of our Housekeeping Manager so we can address it. We look forward to welcoming you back to Hacienda del Sol.

10/10 Excellent

CARLOS, JASPER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very good restaurant
Stayed 2 nights in Jan 2024
Response from Logan M. on 11 Jan 2024
Thank you for taking the time to leave us your feedback. We're so glad you enjoyed the hotel and our restaurants. We look forward to welcoming you back to Hacienda del Sol.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Summer on 6 Jan 2024
Thank you so much! We are glad you enjoyed your stay and look forward to welcoming you again in the future.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Katie on 28 Dec 2023
Thank you so much! We are glad you enjoyed your stay and look forward to welcoming you back in the future!

10/10 Excellent

Sean, tucson

Stayed 2 nights in Dec 2023
Response from Katie on 27 Dec 2023
Thank you so much! We are glad you enjoyed your stay. We look forward to seeing you again in the future!

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J
Stayed 1 night in Dec 2023
Response from Katie on 3 Jan 2024
Thank you so much! We are glad you enjoyed your stay and look forward to welcoming you again in the future.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were unique and very Tucson style. They were quiet. You didn't really notice the other quests. The one restaurant we went to was really good. Prices were about what you'd expect for a resort, but tasted amazing. There's plenty around if you don't want to eat there. We love Tucson because it's such a small town feel with all the amenities of a big city. You can find mom and pop shops and big chains. Lots of shopping and entertaining to go around. We really enjoyed our stay at the Hacienda del Sol!
Stayed 2 nights in Dec 2023
Response from Katie on 22 Dec 2023
Thank you so much! We are glad that you enjoyed your stay. We are lucky being nestled up in the Foothills away from the hussle and bussle of downtown but still close enough to enjoy other restaurants and shopping. We do hope that we will see you again in the the future!

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Christmas Gift
I gifted my daughter and son-in-law a Christmas date without small children. They had a marvelous massage, a delicious dinner and a great night's sleep. They enjoyed a leisurely breakfast before heading back home. My son-in-law said it was a great Christmas gift.
Stayed 1 night in Dec 2023
Response from Katie on 22 Dec 2023
We are so glad they enjoyed their stay here. We do hope that they will come visit again and hope to see you too!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a wonderful hotel. The hotel staff was accommodating and friendly. The Bar staff and happy hour were superb! Our only suggestions: put a small microwave in the room for heating up the coffee and making tea. The bathroom needed a hook on the door. The portion sizes at the grill prime rib night were large (and expensive.). Please allow guests to share the entre, for an additional fee, so that this extra food isn’t wasted.
Stayed 3 nights in Dec 2023
Response from Katie on 22 Dec 2023
We are so glad that you enjoyed your stay. We do have microwaves available upon request. I will pass along your suggestions to management. We do hope that we will see you again in the future!

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overnight stay!
A little dated but a nice property. Food was average, service good!
Stayed 1 night in Dec 2023
Response from Logan M. on 10 Dec 2023
Thank you for leaving us your feedback. We appreciate your time and we're glad you enjoyed your overnight stay. We are glad you enjoyed our service. I understand that your found the food average and will pass along your feedback to our culinary team We do strive for exceptional dining experiences. We look forward to your next visit to Hacienda del Sol.