Trung Lai Holidays from AU$1,133

First, the staff was great. Always helpful. the location was awesome, couldn’t be better. But, the building needs updating, the bedding and towels were not the best quality. The towels did not smell as fresh as other hotels. But overall we would stay again.

Amazing staff, breakfast buffet is the best I’ve had in Vietnam. Would definitely stay here again

Our stay here in Hanoi was absolutely incredible. Everything exceeded our expectations, especially considering the cost. The value for what you receive is unbelievable. The hotel itself is beautiful, comfortable, and extremely well maintained, but what truly made the experience special was the staff. Every single person we interacted with was incredibly kind, knowledgeable, and genuinely focused on making our stay as great as possible. The hotel restaurant was excellent, and the breakfast each morning was phenomenal with plenty of delicious options. It became something we looked forward to every day. A special thank you to Tracy from the concierge service, who was unbelievably helpful. She completely handled booking our day trip for us from start to finish. All we had to do was pay, and everything else was organized perfectly. It made exploring Hanoi so easy and stress-free, and it was such a valuable service offered by the hotel. The location is also fantastic. You can walk to so many attractions, it’s very close to the lake, and there are countless places nearby to eat, grab coffee, or pick up snacks. Honestly, I cannot think of a single negative thing to say about this experience. It was absolutely amazing, and I would stay here again without hesitation.

Great Location, very central to shopping markets and beer street. Quiet hotel. Rooms are on the smaller side. Lovely Staff very helpful! Bar has a good range of drinks.

Breakfast and staff were absolutely amazing. Great location and close to everything. We loved May, she was absolutely lovely and so welcoming!!!!!