Reception

Reviews of Courtyard by Marriott Albany Troy/Waterfront

3 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 452 out of 617 reviews" "
Rating 8 - Good. 118 out of 617 reviews" "
Rating 6 - Okay. 32 out of 617 reviews" "
Rating 4 - Poor. 9 out of 617 reviews" "
Rating 2 - Terrible. 6 out of 617 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

JUDITH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are friendly. The rooms are spacious and clean. And there’s EV chargers.
Stayed 1 night in Apr 2024

8/10 Good

Swarna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattress could be better.
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Travelled with family
The staff from check-in to housekeeping and everyone we ran into along the way was friendly, helpful and joyous - where do you find that?
Stayed 1 night in Apr 2024

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, in the heart of Troy, close to RPI
Stayed 1 night in Apr 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ezra, Barrington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a beautiful facility, right on the river. Staff were friendly and helpful. Easy access to plenty of dining options. Would absolutely stay again!
Stayed 1 night in Mar 2024

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Mar 2024

2/10 Terrible

Annemarie

Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Debra, Edgewater

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to get to, gym facilities, located with easy access to many restaurants within walking distance.
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Located adjacent to the Hudson River. Easy to get there in Troy, NY. Sufficient parking available.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in a beautiful location. Friendly and helpful staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Feb 2024

10/10 Excellent

Gyan

Stayed 1 night in Feb 2024

10/10 Excellent

Sean

Stayed 2 nights in Feb 2024

10/10 Excellent

Linda

Travelled with family
Very nice and modern. Great staff - very responsive. Will definitely stay here again.
Stayed 1 night in Feb 2024

8/10 Good

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Kantilal

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Bed are very old and unstable.
Stayed 4 nights in Jan 2024

10/10 Excellent

Tammie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
It was good.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel very clean area up and comong

10/10 Excellent

Merla

Travelled with family
Liked: Cleanliness, amenities
The refrigerator could be a little larger. Otherwise, the room was very nice and clean. All the staff were helpful and friendly.
Stayed 28 nights in Dec 2023
Response from Andy on 10 Jan 2024
Thank you for choosing the Courtyard, We are pleased you enjoyed your stay. Thank you for your additional comments as we are always looking for better ways to improve your stay including how the room is set up.

8/10 Good

Michael

Stayed 1 night in Jan 2024

10/10 Excellent

Gizelle

Stayed 2 nights in Dec 2023

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel . Close to everything , would stay again
Stayed 1 night in Dec 2023
Response from lmoore on 30 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.We hope to welcome you again soon.

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Chris DeSimone on 16 Dec 2023
Thank you so much for your score we are so glad we were able to make your stay perfect. We look forward to having you back with us when your travels bring you back to the area

8/10 Good

Fran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine with some missing amenities
Stayed for one night. Overall everything was fine but there was no safe in the room. This amenity is pretty standard and surprised a Marriott didn't provide one. Also surprised that no bottled water in the room. Finally, the tv channel selection very limited for this day and age.
Stayed 1 night in Dec 2023
Response from Chris DeSimone on 16 Dec 2023
Thank you so much for your feedback. We do have safety deposit boxes down at the front desk for smaller belonging you would like locked up. We apologize for our short comings on your stay and your feedback was shared with our management team. We hope you chose to stay with us again in the future when your travels bring you back to the area.

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great two night stay. Within walking distance of several nice restaurants.
Stayed 2 nights in Dec 2023
Response from Chris DeSimone on 16 Dec 2023
Thank you so much for your feedback, we are so glad we were able to accommodate you for your stay. We look forward to seeing you in the future when our travels bring you back to the area.

6/10 Okay

Alicia

Liked: Staff & service
Disliked: Cleanliness
2nd time staying here and now convinced the rooms are not being cleaned well. The shower was filthy in room 305. It literally had black specs all over and was slimy. The staff is friendly. But the cleaning needs to be addressed. My last stay there were shoes under my bed and hair on my pillow cases. Come on. Do better
Stayed 1 night in Nov 2023
Response from Chris DeSimone on 16 Dec 2023
Thank you for your feedback and we apologize for the experience you had at our hotel. We strive for excellent customer service as well as strive for the best housekeeping standards and we apologize for falling short on our service. We hope you give us another chance to give you the experience you deserve..

10/10 Excellent

mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closeness to everything
Stayed 1 night in Nov 2023
Response from Chris DeSimone on 16 Dec 2023
Thank you so much for your score. We shared this with our team as a way to celebrate another successful stay. We look forward to seeing you again when your travels bring you back to the area.

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gold Standard
As always, my stay was fantastic. This hotel is very comfortable with great amenities. Easy parking and access to many restaurants of downtown Troy.
Stayed 2 nights in Nov 2023
Response from Chris DeSimone on 16 Dec 2023
Thank yo so much for your feedback and for your score. We are so glad we were able to make your stay easy and accommodating for you. We look forward to seeing you again when your travels bring you back to the area.

10/10 Excellent

Eleanor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friends wedding
Hotel was very clean and the staff was awesome!
Stayed 3 nights in Nov 2023
Response from Chris DeSimone on 16 Nov 2023
Thank you for choosing our property and we are so glad to hear our front office team and housekeeping helped make your stay awesome.We hope to see you soon.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Twice the Nice
Another good experience with Courtyard. Second time starting here and no issues. Only nit picky item was the clock was off by 15 minutes and unable to change. No big deal with a cell phone these days. Clean, modern and nice large parking. It won't be the last time we start here on our trips to upstate NY.
Stayed 1 night in Nov 2023
Response from Chris DeSimone on 16 Nov 2023
Thank you for choosing our property for your stays. We are so glad we are able to continuously provide adequate service for your needs.We will see you soon back at the Courtyard.

10/10 Excellent

Carrie

Stayed 1 night in Oct 2023
Response from Chris DeSimone on 16 Nov 2023
Thank you for your score and we are glad we were able to meet your needs.Hope to see you soon back at the Courtyard.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Chris DeSimone on 16 Nov 2023
Thank you for staying at our property and for your review. We are glad we were able to meet the needs for your stay and that everything went smoothly. We hope to welcome you back to our property in the future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Chris DeSimone on 16 Nov 2023
Thank you for staying at the Courtyard and for your perfect review. We are so glad we were able to exceed your expectations and make your stay with us perfect. We hope to welcome you back at our property soon.

10/10 Excellent

CATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect distance for going to RPI for a campus tour
Stayed 1 night in Oct 2023
Response from Chris DeSimone on 16 Nov 2023
Thank you for choosing to stay at the Courtyard and for your perfect review. We are so glad we were able to make your stay perfect and we hope to welcome you back to our property for any stay in the future.

8/10 Good

Edward

Stayed 2 nights in Oct 2023
Response from Chris DeSimone on 16 Nov 2023
Thank you for choosing our property and for your score. We are glad we were able to meet your needs for your stay and we hope to welcome you back to the Courtyard.

6/10 Okay

Sherif El Bayadi, MD, FACP, FCCP,

Travelled with partner
Liked: Cleanliness, amenities
Staff not welcoming room level for the price charged very disappointing
Stayed 1 night in Oct 2023
Response from Chris DeSimone on 16 Nov 2023
Thank you for choosing our property and I am sorry our guest service was not exceptional. We strive for our agents to put the best customer service foot first. We hope you give our property another chance to show how much we care about our guests.

6/10 Okay

Jean, Olathe

Liked: Staff & service
Street noise was terrible on the side facing away from the river. I lost sleep.
Stayed 4 nights in Sep 2023
Response from Chris DeSimone on 16 Nov 2023
Thank you for choosing our property and I am sorry to hear about the noise. I understand that can be frustrating not waking up fully rested. I hope you will give our property another chance and we hope to see you again.

10/10 Excellent

jina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There is no amenity just like water, lotion… Fortunately there is a coffee.
Stayed 1 night in Oct 2023
Response from Chris DeSimone on 16 Nov 2023
Thank you for choosing our property for your stay and we are glad we were able to make your stay comfortable. We have wall mounted shampoo and conditioner which is why we don't have those amenities but we do have tooth brush, tooth paste, shaving cream, razors, lotion, sewing kits, and shower caps for our guests upon request. We also have a 24 hour market with food drinks and medicine. We hope to see you again at our property.

10/10 Excellent

Dacia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Great hotel. Very comfortable and very clean. Staff is very friendly. Will definitely stay again.
Stayed 1 night in Sep 2023
Response from Chris DeSimone on 15 Nov 2023
Thank you for your feedback. We are so glad everything was comfortable for your stay.See you soon :)

10/10 Excellent

Mark

Stayed 1 night in Sep 2023
Response from Chris DeSimone on 16 Nov 2023
Thank you for staying at our property and for the perfect review. We are so glad to hear that everything was great with your stay. We hope to welcome you back to the Courtyard in the future.

6/10 Okay

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Housekeeping did not clean the room. I returned late evening to find the room untouched. I thought it too late to ask housekeeping to come clean it.
Stayed 2 nights in Sep 2023
Response from Chris DeSimone on 16 Nov 2023
Thank you for choosing our property for your stay. I am sorry the housekeeping policy was not clearly brought up at check in. We do not do service rooms everyday, but we are more than happy to schedule you for your service at the front desk during check in. We hope to see you again in the future at the Courtyard.

10/10 Excellent

Stanley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff
Staff at the front desk (Britney and Ron) were awesome! Britney bent over backwards to solve a problem I had! These 2 are a asset to your company
Stayed 1 night in Sep 2023

10/10 Excellent

Buenaventura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Detcha

Travelled with family
Liked: Cleanliness
Bistro has an extremely limited menu and the bistro staff were constantly complaining they were understaffed. Took over a half hour to get two muffins, a bagel and two coffees. Muffins were inedible. The staff checking guests in were extremely nice and professional. Cleaning staff were loudly swearing in front of guests about their inability to get on the elevator. The neighborhood around the property does not seem safe at all.
Stayed 1 night in Sep 2023
Response from Chris DeSimone on 16 Nov 2023
Thank you for choosing courtyard and I am sorry to hear that our bistro took that long and the muffins were inedible. We strive to exceed our guests expectations and are truly sorry for not meeting yours. We will talk with our team about proper language for the work environment and working in a more timely manner as we realize everyone has other things they would like to do after breakfast as this is the start to your day. We hope you give us another chance and stay with us again in the future.

4/10 Poor

Néeraja

Travelled with family
Bathroom was not up to mark. Sink in the bathroom was clogging. Mildew on shower caulking was disgusting. Marriot need to improve on it to maintain their standards
Stayed 1 night in Sep 2023

8/10 Good

robert o

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great room, Mixed service.
This was a good hotel. It was obviously built very recently, and the rooms were well configured. I appreciated that the bed faced the window. And the bathroom was well organized as well. It seem to be a new style of hotel room into which some thought I had been put. the service when we checked in was very good, largely due to one very helpful and cheerful employee. In the morning, however, the service was indifferent. So it was clear that the experience of the hotel depended on who happened to be on staff that day .
Stayed 1 night in Sep 2023