Troncones Holidays from AU$777

Our experience at Emporio was very disappointing, especially considering the price of the all-inclusive plan. The hotel feels outdated and poorly maintained. The curtains in our room were damaged and wouldn’t close properly, and the furniture was old and heavily scratched. There was also no A/C in the bathrooms—not in our room or the public areas, including reception. Using the restroom felt like stepping into a sauna. The cleanliness around the kids’ pool was especially concerning. There was iguana droppings everywhere, including in the area where children walk barefoot before entering the pool. This should be addressed immediately. The food was mediocre at best, and the all-inclusive plan is really only worthwhile if you primarily want drinks. There are only three meals a day, with one buffet visit per meal, and the restaurant is essentially closed between meals. There are several hours between breakfast and lunch, and again between lunch and dinner, with absolutely no food or snacks available—only drinks. Other all-inclusive hotels we’ve stayed at offer snacks between meals, which makes much more sense, especially for families with children spending the day swimming. Most of the staff were friendly and helpful, although our experience at reception was inconsistent, with a few employees being noticeably rude. Overall, we would not choose this hotel again.

Beautiful view and pool, utilities are a concern - water/power etc. We spent a week here with our 3 daughters, and have traveled many times to Mexico. Being a near new building, we expected less trouble. Antonio did a good job trying to look after things.

pool bar was always closed. The staff was rude, and the food not good. Excellent location tho and the pool was nice, but small.