Tres Lagunas Holidays from AU$1,417

Clean room Friendly

Room well kept and clean. Walking distance frim night life activities!

This is a newer apartment that was clean,adn

Staff was the best part. Very polite, courteous and caring.

Jordan at the front desk was professional, friendly, kind, helpful. Unfortunately the rest of the staff i interacted with were rude nomatter how friendly and polite i was. The 2 girls that made my coffee and the other female front desk person were very cold unfriendly and rude and didnt even smile back not even bare minimum social skills much less customer service. The room was only clean on a scale of 6 out of 10 there was hair in the shower dried food on the nightstand the microwave was broken and un useable and i had paid extra for a hotel with a pool only to see it was filthy and in my entire week long stay i never saw it cleaned. The elevator was slow and sketchy needs to be updated. The firepit i also paid extra for did not work. The shower was very outadted and either too cold or scalding and it was like opening a chinese box to find the sweet spot it took 20 minutes every time to get the temperature normal. There was a big stain on the floor by the bed and on the chair. Both red. The screen and patio doors were tricky and difficult to use and need updating. The location was good. Security seemed very preset in the parking lot which made me feel safe. The lonby and grounds were clean, comfortable, beautiful and well maintained. I probably would not recommend or stay again tho because overall you pay extra for amenities you dont actually get and other than Jordan the staff was very unpleasant and i dreaded seeing them daily because they were so rude.