Townsite Holidays from AU$2,185

The staff was great, I had a problem with the food and the grille. My food tasted weird, they did great and gave my son something different. The biggest issue I had was with the text message service. It was difficult to get what I needed from this number as they did not respond. I attempted multiple times and it was still no success. Overall the stay was good and hopefully they can resolve this issue.

I really enjoyed my stay here. The staff was very helpful and friendly. The interior is all upgraded and nice. I would definitely stay here again

One of the nicer hotels in San Diego - especially the pool and dining area

We got the junior suite which we very enjoyed. Room is spacious and clean. Front desk staff Denise was very nice and professional. Strong enough Wifi and great organization on Easter Day with egg hunting events for kids. We didn’t participate but we enjoyed the view and liveliness of it. One down side, we requested amenities but didn’t receive service after a long wait. I had to ask the housekeeping team in the morning for things I asked for the night before.

The rooms and overall property feel outdated, though we will say the kids had a great time, which was a plus. Unfortunately, there seemed to be quite a bit of miscommunication among the front desk staff. On multiple occasions, we received completely different answers depending on who we spoke with, which made the experience frustrating and confusing. The grounds could also be better maintained. There were ants in our room, and the patio furniture was dirty, so we weren’t able to enjoy that space. Additionally, the strong Glade plug-ins triggered our allergies, which made our stay less comfortable. The room itself was also lacking basic seating, there were no chairs available, only the beds. Overall, the property gives more of an outdated boutique feel. If you’re looking for a high-end, luxurious getaway, this isn’t the place. We had hoped for more, especially for the price we paid. This was our first time visiting the property and will likely be our last. We had seen mixed reviews beforehand but decided to experience it for ourselves. That said, we do appreciate the potential of the space and hope improvements can be made to create a more consistent and comfortable experience for future guests.