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Reviews of Staybridge Suites Toledo - Rossford - Perrysburg, an IHG Hotel

3 out of 5
Staybridge Suites Toledo - Rossford - Perrysburg, an IHG Hotel
9749 Clark Drive, Rossford, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 406 out of 642 reviews" "
Rating 8 - Good. 141 out of 642 reviews" "
Rating 6 - Okay. 44 out of 642 reviews" "
Rating 4 - Poor. 31 out of 642 reviews" "
Rating 2 - Terrible. 20 out of 642 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
The rooms did not have enough towels, washcloths, and there was no linen for the pullout sofa bed. Lots of surfaces in the room were dusty and there was next to no body wash in the shower. We had to make multiple trips to the desk to get towels, body wash, and other items. The breakfast options and the staff were greath, though.
Stayed 1 night in Apr 2024

8/10 Good

Pierre, Oakville

Liked: Cleanliness, amenities
Clean, breakfast is fair with eggs and protein fruit offers
Stayed 1 night in Apr 2024

8/10 Good

beth, lake odessa

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We checked in at 5:15 in the afternoon and even though check-in time is 2:00 pm, our room wasn’t ready. We had to wait until 5:55 before we were given our room keys. This made us late for an appointment which pushed us late all evening so my 10-year old nephew didn’t get to use the pool; one of the main reasons for choosing this hotel. Not again. Also, this hotel is in badly need of a facelift. The suite was very run down. There was a large hole in the carpet, old showers, rough looking furniture and beat-up paint. On the plus side the front desk staff is very friendly and eager to please.
Stayed 1 night in Apr 2024

4/10 Poor

Ken

Travelled with family
Liked: Staff & service
Never again... pool was gross.. hair balls floating everywhere... oh and we couldn't go to sleep before 2am cause it took that long for the cops to break up the load party on floor above....just save the money and stay somewhere else 🙄
Stayed 1 night in Apr 2024

10/10 Excellent

glenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was maintained. Staff was efficient and very friendly. Room was great , bed very comfortable and the room was clean. Bonus was nice breakfast and on Monday through Wednesday they serve a little meal for free at supper time. Pool was good, limited towels. Definitely would recommend this hotel and would stay here again.
Stayed 2 nights in Apr 2024

6/10 Okay

Linda

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The lobby and outside of this location was decent and appeared clean. The room, however, had dirty Kleenex on the floor, dirty dishes in the dishwasher, food remnants in the cupboards, a broken coffee pot, dirty towels and a moldy shower. The bed was clean. I'm not sure I will stay at Staybridge again, if I have another choice.
Stayed 1 night in Mar 2024

4/10 Poor

Michael

Travelled with family
Room wasn’t clean, broken window that had been boarded up for sometime
Stayed 1 night in Mar 2024

10/10 Excellent

Tiffany

Stayed 1 night in Mar 2024

8/10 Good

Donna

Travelled with family
Liked: Staff & service
It was a nice stay. The breakfast staff was very friendly and helpful. The pool room and water temp was too cold but clean. Our room and bathrooms were nice but our bathroom needed a good wipe down, especially the door frames and corners of the floors.
Stayed 2 nights in Feb 2024
Response from General Manager on 5 Mar 2024
Thank you for taking the time to leave us a review. We have fixed the pool room temperatures. I have forwarded your comments to our housekeeping department as well. We will work on getting these items fixed asap.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the value. Room was spacious, pillows and bed comfortable, breakfast selection was great.
Stayed 1 night in Feb 2024
Response from General Manager on 5 Mar 2024
Thank you!

8/10 Good

peyton, madison heights

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on 5 Mar 2024
Thank you!

10/10 Excellent

Elisabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet at night. Great breakfast in the morning. Would book again
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Thank you!

6/10 Okay

Solina

Travelled with family
Could use some upgrades and cleaning or repairs on carpet and guy at night staff was not so friendly. Overall was okay
Stayed 1 night in Jan 2024
Response from General Manager on 4 Feb 2024
We are actually due for a renovation soon and these items will be replaced. I will make sure to talk to my desk staff as well. Thank you for taking the time to leave us a review

6/10 Okay

Kathryn

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Nothing’
Stayed 1 night in Jan 2024
Response from General Manager on 4 Feb 2024
Thank you for taking the time to leave us a review.

6/10 Okay

Lola

Travelled with family
Liked: Staff & service, room comfort
The suite was nice enough but the furniture was pretty worn. The shower & sink wouldn't drain very well making for an unpleasant shower.
Stayed 1 night in Jan 2024
Response from General Manager on 4 Feb 2024
We are actually getting these items replaced in an upcoming renovation. I have told maintenance about these other issues and will get them fixed. Thank you taking the time to leave us a review.

10/10 Excellent

Lekeya

Stayed 1 night in Jan 2024
Response from General Manager on 4 Feb 2024
Thank you!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 4 Feb 2024
Thank you!

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 4 Feb 2024
Thank you!

10/10 Excellent

DAVID, Cuyahoga Falls

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 4 Feb 2024
Thank you!

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent time with grandkids in 2 bed suite. Used pool. Loved breakfast daily. Grandkids favorite was the waffles.
Stayed 2 nights in Dec 2023
Response from General Manager on 4 Feb 2024
Thank you! We hope to see you again!

6/10 Okay

Scott

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from General Manager on 4 Feb 2024
Thank you for taking the time to leave us a review.

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love having a suite
I am always happy to stay here. It is so nice to have a suite, so convenient. I had a few issues that happened this stay: the pool and adjoining area were too cold The room was cold and the water was way too cold for December---it did improve a few days later. the other issue we had was that the people above us made so much noise that it was hard to see even at 3 am
Stayed 8 nights in Dec 2023
Response from General Manager on 4 Feb 2024
Thank you for taking the time to leave us a review. Sorry to hear that there were some issues during your stay, hopefully next time will be a better experience. See you again soon!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the price
Could have been a little cleaner but overall it was worth the price
Stayed 1 night in Dec 2023
Response from General Manager on 26 Dec 2023
Thank you!

8/10 Good

Samone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 26 Dec 2023
Thank you!

6/10 Okay

Josephine

Travelled with family
Liked: Staff & service, amenities
Coming in and out of the hotel you are hit with cigarette smoke as it is allowed at the entrance of the hotel. They should consider moving it to a place that would not subject everyone to the smoke.
Stayed 4 nights in Dec 2023

10/10 Excellent

Henrine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and quiet. The room was beautiful.
Stayed 2 nights in Nov 2023
Response from General Manager on 26 Dec 2023
Thank you!

10/10 Excellent

tamara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and easy access to the highways
Stayed 1 night in Dec 2023
Response from General Manager on 26 Dec 2023
Thank you!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2023
Response from General Manager on 26 Dec 2023
Thank you!

6/10 Okay

Zuri

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
My visit this time was not so good because i had to ask the front desk staff to view my room with some issues i experienced. Our toilet seat was broken and unclean, our thermostat wasnt working properly and the tv wasnt working. Cara one of the employees did make efforts to fix all my problems and did offer us a discount. They couldn't offer us another room. Cara was outstanding with taking the initiative to correct my problems.
Stayed 2 nights in Nov 2023

10/10 Excellent

Bruce, Jessup

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating Had issues with bedroom TV and they came and fixed with a new box right away! Very clean
Stayed 1 night in Nov 2023
Response from General Manager on 22 Nov 2023
Thank you!

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on 22 Nov 2023
Thank you!

10/10 Excellent

Lenya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing upgrade
Stayed 1 night in Nov 2023
Response from General Manager on 22 Nov 2023
Thank you for taking the time to leave us a review!

10/10 Excellent

Benjamin, OMAHA

Stayed 1 night in Nov 2023
Response from General Manager on 4 Feb 2024
Thank you for taking the time to leave us a review.

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel of our whole road-trip!
We had an amazing stay here- the room was immaculate, our kids loved the pool, and the breakfast buffet was the best we’ve seen on our trip! Everyone who worked here was friendly and helpful, and we would stay here again in a heartbeat!
Stayed 1 night in Nov 2023
Response from General Manager on 22 Nov 2023
Thank you! We hope to see you again in your future travels.

2/10 Terrible

Linda

Stayed 1 night in Nov 2023

10/10 Excellent

AnnMarie

Travelled with partner
Liked: Amenities
Always well kept, clean & neat
Stayed 4 nights in Oct 2023
Response from General Manager on 11 Nov 2023
Thank you!

10/10 Excellent

Mary

Stayed 2 nights in Oct 2023
Response from Thea, General Manager on 25 Oct 2023
Thank you!

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Thea, General Manager on 25 Oct 2023
Thanks for the review!

6/10 Okay

Cheryl

Stayed 2 nights in Oct 2023
Response from General Manager on 25 Oct 2023
Thanks for the review.

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Thea, General Manager on 25 Oct 2023
Thank you!

8/10 Good

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great! If you plan to use Uber or Lyft, maybe shouldn’t be your first choice. We had issues both days, wasted a lot of time. We would stay again if we didn’t need transportation.
Stayed 1 night in Sep 2023
Response from General Manager on 11 Nov 2023
Thanks for the review!

10/10 Excellent

Edmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot
Stayed 1 night in Sep 2023
Response from Thea, General Manager on 1 Oct 2023
Thank you!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Get a top floor room,people above us were thump walkers.
Stayed 1 night in Sep 2023
Response from General Manager on 1 Oct 2023
Thanks for the review.

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 1 Oct 2023
Thank you!!

10/10 Excellent

Starr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 1 Oct 2023
Thank you!!

10/10 Excellent

Ronald

Stayed 1 night in Sep 2023
Response from General Manager on 1 Oct 2023
Thank you!

10/10 Excellent

Marisela

Stayed 3 nights in Aug 2023
Response from Thea, General Manager on 3 Sept 2023
Thank you!

10/10 Excellent

Mistty J

Stayed 1 night in Aug 2023
Response from Thea, General Manager on 3 Sept 2023
Thank you!

10/10 Excellent

Patrick

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Thea, General Manager on 3 Sept 2023
Thank you!

6/10 Okay

Samir

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We are 3 people. We are given a room whose bathroom & bedroom doors can't be locked if someone is changing or taking shower. This is not acceptable. I complained with the front desk. They are sold out. The remaining rooms are under maintenance. This is not a good experience for such a famous brand of hotels.
Stayed 1 night in Aug 2023
Response from Thea, General Manager on 25 Aug 2023
Unfortunately, we were sold our or else we would of moved you. We only have two rooms out for maintenance issues. I have maintenance going into look at these doors. Thanks for taking the time to leave us a review.