Toguchi Holidays from AU$1,459

beautiful, great service, amazing area with nearby beach acess

Very spacious room, helpful staff (we met Michael and the French chef at the breakfast restaurant, they are really helpful and cheerful), wonderful view Except one of the staff at the reception assumed asian (myself) should speak Mandarin, cos he only knows Japanese and Mandarin, but very little English. My husband is from England and the staff insisted to speak to me in Mandarin. I guess as a paid customer we will have to do what's convenient for the staff not the other way round right? I hold a hk passport doesn't mean I HAVE to speak Mandarin or know this language. Never Assume, we speak Cantonese in HK.

Only one pillow on each bed. Had to go to front desk and pay additional yen for one more pillowcase and pillow. Desk clerk kept asking “why” I needed extra pillow.

The room is clean and tidy. The facility is great and the staff are all friendly and helpful. We didn’t use the pool, because the pool has a lot of floating insects on the surface and there’s no flow/movement in pool water. Everything is perfect, it would be great if they can fix the pool.

Great hotel and the restaurant is lovely. It is great having the help yourself lounge and pool bar but would be nice to have the option to have a serviced bar too with a larger selection / more premium selection of drinks as there is little open late around in the local area. Especially as the staff were very accommodating in areas where they were working and very kind and helpful!