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"Don’t stay here unless cheapness or closeness to the train station is imperative. Elevator is a rickety old coffin made in the 80s with missing buttons and things to together with duct tape, the lobby call button is held on with a zip tie, my shower head was broken so non of the water came from the main nozzle, came out the sides and the drain didn’t work quickly so if you were in there more than 5 mins the water level would rise and flood the bathroom, the toilet button was snapped off and the first time I used it it worked and then didn’t work again as the water would constantly flow so couldn’t flush the toilet, ask them at reception to fix, said someone would come, they didn’t, asked them again, same thing, didn’t bother asking again. Fez is really hot compared to other cities in Morocco, it was like 29C - 32C the whole time I was there, my air condition unit was ancient, didn’t work, only pumped out warm air, learned this the first night, the next day u went down stairs to ask about the air conditioning, wether maybe I was using it wrong or if I could be moved to another room with working aircon, they said no aircon doesn’t work in any room, no idea if that’s true but it was sweltering hot for someone from a cold country like me and she was really rude and aircon was in the promised amenities, so if you do come her don’t come in spring or summer coz you’ll sweat to death, I asked them if I could get an electrical fan since the air con didn’t work, she made a face said no"

"Hotel Sahrai was exceptional! A beautifully designed hotel for a great price! Rooms were beautiful and clean and bathroom beautifully designed and spacious. The beds were very comfortable, great pool, fantastic food! , check in with tea and pasties to the room were all special touches. The staff bent over backwards to accommodate us- and let us checkout late since we had a late flight. The breakfast was delicious and bar was open late for drinks and music at Jungle- very fun! The food - Italian and moroccoan and Lebanese were all amazing! The pizza, foccacia, and sandwiches were more delicious than in NYC! prices for drinks and food were reasonable too. I would definitely stay again soon, I hope! Fantastic stay at great prices!"

"Bonus, high quality price"

"I can’t believe this had an average of 7/10 in the reviews. It really is a 9.5–10/10. Good value. The room was a good size. There was an issue with the sink not draining under a Sunday night.Hayat had a technician fix it within 15 minutes. Dinner was good. Breakfast was excellent. There was a secure guard – controlled parking for my motorbike. And a really interesting design. I made a mistake by booking the wrong night. Ajay at Hotels.com (Expedia) sorted it out and I really appreciate help from the hotel staff who were all excellent:Zackery, Hamid and Hayat. If you’re anywhere near Ifrane then this is a good place to stay. "

"Very nice resort, in a good location"

"Great gym, room was dated, curtains didn't work, and there was sitting water on the balcony that made the smell terrible. The fragrance they pump in the lobby is extremely overpowering, if have to hold my breath or I would sneeze. Breakfast was great and staff we very nice!"

"The shower had bad smell. Water draining was not good. "

"Great experience overall. I just wished that the thermal pool is included in the Expedia price, but it’s not. We had to pay extra to use the thermal pool. Other than that, everything in the hotel is perfect."

"The host was very welcoming and very accommodating. Every bed room has a heater which was great. Two beautiful cats come in and out of the house. Beautiful property. Beautiful people. Fes is awesome by the way. "