Reception

Reviews of Mercure Hotel Tilburg Centrum

4 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 328 out of 743 reviews" "
Rating 8 - Good. 289 out of 743 reviews" "
Rating 6 - Okay. 69 out of 743 reviews" "
Rating 4 - Poor. 39 out of 743 reviews" "
Rating 2 - Terrible. 18 out of 743 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Chun Yin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice hotel
Stayed 3 nights in Feb 2024

8/10 Good

Russell

Stayed 2 nights in Jan 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kaoutar Happel, Customer Service on 8 Jan 2024
Dear Matthew,Thank you for taking the time to share your feedback.We are pleased that our hotel met your expectations and that your stay with us was a comfortable one. This will encourage the team to continue upholding our high standards.Kaoutar Happel, Customer Service

8/10 Good

Joep

Stayed 3 nights in Dec 2023
Response from Kaoutar Happel, Customer Service on 21 Jan 2024
Beste Joep, Hartelijke dank voor deze enthousiaste beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We hopen u in de toekomst opnieuw te mogen verwelkomen. Met vriendelijke groet, Mercure Hotel Tilburg Centrum.Kaoutar Happel, Customer Service

4/10 Poor

Daniel

Stayed 1 night in Dec 2023

6/10 Okay

Dick

Travelled with family
Liked: Staff & service, amenities
There was some mold in the room next to the windows
Stayed 3 nights in Nov 2023
Response from Kaoutar Happel, Customer Service on 16 Nov 2023
Dear Dick,Please accept our thanks for taking the time to review your visit.We are very sorry our high standards were not upheld, and as the health and safety of our guests is a top priority, we will be checking this immediately. We would have been eager to change your room had we been notified while you were on-site.We hope to have the opportunity to welcome you back in the future for an even better experience.Kind regards,Kaoutar Happel, Customer Service

8/10 Good

Giantonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Kaoutar Happel, Customer Service on 6 Nov 2023
Dear Antonio,Thank you for your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again soon.Best wishes,Kaoutar Happel, Customer Service

10/10 Excellent

Berna

Stayed 3 nights in Oct 2023
Response from Kaoutar Happel, Customer Service on 23 Oct 2023
Dear Berna,Thank you for taking the time to let us know your opinion of your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Please let us know if we can do anything to inprove the stay even more.We hope that you will return on another occasion. Best wishes,Kaoutar Happel, Customer Service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
We were a little early and our room was not ready but we were able to leave our cases to go for a walk. Had a slightly strange shaped room with a long "hall" and a small seating area but it did us ok. More luggage or bigger people might struggle a bit! Bed was comfy but second pillow was missing a case and there was a dead insect on the bed when we arrived. Overall, a good stay, quiet in the room and very close to the venue that we were going to.
Stayed 1 night in Oct 2023
Response from Kaoutar Happel, Customer Service on 17 Oct 2023
Dear Guest, Thank you so much for your positive feedback.We are glad to hear that you found our location convenient and enjoyed the quietness of your room. Our hotel is indeed situated close to various attractions and transportation options, making it an ideal choice for travelers.We apologize for the missing pillowcase and the dead insect you encountered upon arrival. We take cleanliness very seriously and have intensified our hygiene and safety protocols to ensure our guests' safety. We will address this issue with our housekeeping team to prevent such incidents in the future. We appreciate your feedback as it helps us improve our services.We hope that we have the opportunity to see you again soon. Kind regards,Kaoutar Happel, Customer Service

8/10 Good

victor

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice location, friendly staff but overpriced
Hotel is clean, great location, friendly front desk staff, but personnel who cleans rooms didnt know how to do beds and how to clean rooms, as they were not done correctly and found them dirty and disordered. Value for money seems to be not equivalent as should be cheaper for quality/rooms/services given and charging for breakfast is a minus, as should be free as other same quality and nearby hotels
Stayed 2 nights in Sep 2023
Response from Kaoutar Happel, Customer Service on 3 Oct 2023
Dear Victor,Thank you for reviewing your recent stay.We are delighted to hear that you appreciated our central location and friendly front desk staff. Our team is dedicated to providing excellent service to our guests. However, we are concerned to learn about the cleanliness issues you encountered in your room. We take hygiene very seriously and have intensified our protocols to ensure the safety and comfort of our guests. We apologize for any inconvenience this may have caused during your stay.Regarding the value for money and breakfast charges, we strive to offer competitive rates and amenities in comparison to other hotels in the area. We understand that every guest has different expectations, and we will take your feedback into consideration for future improvements.We hope to have the opportunity to welcome you back again on a future occasion.Best wishes,Kaoutar Happel, Customer Service

8/10 Good

m

Stayed 1 night in Sep 2023
Response from Kaoutar Happel, Customer Service on 3 Oct 2023
Dear Guest, Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back.Best wishes,Kaoutar Happel, Customer Service

10/10 Excellent

Jan Ove

Stayed 2 nights in Sep 2023
Response from Kaoutar Happel, Customer Service on 28 Sept 2023
Dear Ove,Thank you for this kind review.We are pleased that we were able to meet your expectations.We look forward to welcoming you for another pleasant stay. Best wishes,Kaoutar Happel, Customer Service

6/10 Okay

Verified traveller

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Not terrible, but great, I’d not return.
Honestly it was disappointing - we paid for the premium room, and the room didn’t feature many of the amenities, rubbish on the floor from previous guests, door broken & the tv also didn’t work. Felt quite far from premium. Raised issue with front desk in the morning and got greeted with basically a shrug & no solution, came back in the evening and got a slightly better resolution even tho we did need to remind staff of the simple standards
Stayed 2 nights in Sep 2023
Response from Kaoutar Happel, Customer Service on 27 Sept 2023
Dear Guest, Please accept our thanks for your review.We are glad to hear that you found our hotel's condition and room comfort to be satisfactory. However, we are disappointed to learn about the issues you encountered during your stay. It is certainly not the standard we strive to provide, and we apologize for any inconvenience caused. We have taken note of your concerns regarding the missing amenities, cleanliness, and the broken door, and we will address these matters with our housekeeping and maintenance teams to ensure improvements are made. We also apologize for the unsatisfactory response you received from our front desk staff and will work on enhancing our customer service training.Regarding the TV issue, we would have been more than happy to assist you in resolving it had we been informed during your stay. We encourage our guests to report any issues immediately so that we can provide a prompt solution and ensure a comfortable stay.We look forward to seeing you again in the future.Kind regards,Kaoutar Happel, Customer Service

10/10 Excellent

Veronica Elise

Stayed 2 nights in Sep 2023
Response from Kaoutar Happel, Customer Service on 24 Sept 2023
Dear Veronica Elise,Thank you for this positive review.We are pleased that we were able to meet your expectations.We all look forward to welcoming you back in the future.Kind regards,Kaoutar Happel, Customer Service

10/10 Excellent

Milton

Stayed 1 night in Sep 2023
Response from Kaoutar Happel, Customer Service on 10 Oct 2023
Dear Milton,Thank you for your kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to the pleasure of welcoming you back soon.Our kindest regards,Kaoutar Happel, Customer Service

10/10 Excellent

Martin

Stayed 1 night in Sep 2023
Response from Kaoutar Happel, Customer Service on 19 Sept 2023
Dear Martin,Thank you for such a positive review.We are pleased that we were able to meet your expectations.The entire team look forward to welcoming you back for a future visit.Kind regards,Kaoutar Happel, Customer Service

10/10 Excellent

Michael-Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located in city center close to everything
Stayed 2 nights in Sep 2023
Response from Kaoutar Happel, Customer Service on 19 Sept 2023
Dear Anthony,Thank you for such a positive review of your stay with us.We are delighted to hear that you appreciated our convenient location in the city center, close to various attractions and amenities. Our team works hard to maintain the cleanliness and condition of the hotel, and we are glad that you noticed our efforts in providing excellent service.The entire team look forward to welcoming you back for a future visit.Kind regards,Kaoutar Happel, Customer Service

10/10 Excellent

DJHudd

Stayed 2 nights in Aug 2023
Response from Kaoutar Happel, Customer Service on 19 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best regards,Kaoutar Happel, Customer Service

10/10 Excellent

Ryan

Stayed 1 night in Aug 2023
Response from Kaoutar Happel, Customer Service on 28 Aug 2023
Dear Ryan,Thank you for this positive feedback.We are pleased that we were able to meet your expectations.We look forward to seeing you again.Best wishes,Kaoutar Happel, Customer Service

10/10 Excellent

Jill

Stayed 2 nights in Jul 2023

10/10 Excellent

Ngoc

Stayed 3 nights in Jul 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Responsiveness was amazing
Stayed 1 night in Jul 2023
Response from Bram Kuijpers Customer Service on 17 July 2023
Dear Samuel, Thank you very much for this kind review.We are pleased that we were able to meet your expectations.We look forward to seeing you again on your next visit.Best wishes,Bram KuijpersCustomer Service

4/10 Poor

Thea

Travelled with family
Disliked: Staff & service
Between the Mercure and Expedia, half of our reservation was lost. Each blamed the other, but the Mercure was overbooked and had no rooms to resolve the issue. After 1 night we switched to a different hotel.
Stayed 4 nights in Jun 2023
Response from Bram Rekveld on 4 July 2023
Dear Thea,We are sorry to hear of the issues you had with the booking. We would suggest booking directly at the hotel, it can sometimes also save some money.Our own website is always the best up to date, but the issue with Expedia does not normally happen.We will investigate where it really went wrong, to prevent similar issues in the future.We hope that we can welcome you in the future as we will do our best to provide the best possible experience.With kind regards,Bram RekveldCustomerservice

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Modern
Stayed 3 nights in Jun 2023
Response from Bram Rekveld on 4 July 2023
Dear Vivian,It is always a pleasure to receive positive feedback. This will serve a great motivator for our team to keep the standard high.We hope to see you again in the future.With kind regards,Bram RekveldCustomerservice

10/10 Excellent

Maria

Stayed 1 night in Jun 2023
Response from Bram Rekveld on 4 July 2023
Dear Maria,It is always a pleasure to receive positive feedback. This will serve a great motivator for our team to keep the standard high.We hope to see you again in the future.With kind regards,Bram RekveldCustomerservice

10/10 Excellent

Harvey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Bram Rekveld on 19 June 2023
Dear Harvey,Thank you for leaving a review after your stay at Mercure. It is always a pleasure to receive positive comments. It will serve as great motivation for our team to keep the standard high.We hope to see you again in the future.With kind regatds,Bram RekveldCustomerservice

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect for us as we were taking day trips by train from Tilburg to various locations such as Rotterdam, Antwerp, Breda, etc., and the train station is only a 10-minute walk from the hotel. We will definitely stay at the Mercure when we travel to Tilburg again next year.
Stayed 10 nights in May 2023
Response from Bram Rekveld on 16 June 2023
Dear James,Thank you for sharing your experience with us. We are glad to hear that the location was to your liking and we hope to welcome you again in the future.With kind regards,Bram RekveldCustomerservice

8/10 Good

Stein Erik

Stayed 1 night in Jun 2023

10/10 Excellent

Bo

Stayed 6 nights in May 2023
Response from Bram Rekveld on 9 June 2023
Beste Bo,Bedankt voor het geven van een reactie na uw verblijf bij Mercure. We hopen u nogmaals te mogen verwelkomen, we zullen er alles aan doen om het volgende verblijf even prettig te laten verlopen als het vorige.Met vriendelijke groet,Bram RekveldCustomerservice

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed in the amount wanted for breakfast €25 per person . We stayed in central Amsterdam for two nights prior to this stay and the charge there was only €15 per person , all you could eat hot and cold buffet .
Stayed 2 nights in May 2023
Response from Bram Rekveld on 9 June 2023
Dear Rachel,Thank you for writing a review after your stay at Mercure.We will note your comments about the price of the breakfast. We think this price is fair due to the service provided and the variety as well as availability.We of course listen to our guests, this means that when we get this feedback regularly, we will change the price.We hope to see you again at Mercure, as we will do our best to provide the best possible experience.With kind regards,Bram RekveldCustomerservice

8/10 Good

stefan

Stayed 2 nights in May 2023
Response from Bram Rekveld, Customer Service on 11 July 2023
Dear Stefan,Thank you for this feedback concerning your recent visit.We are pleased that we were able to meet your expectations.We all look forward to the pleasure of welcoming you back soon.Our kindest regards,Bram Rekveld, Customer Service

2/10 Terrible

JORGE

Stayed 1 night in May 2023
Response from Bram Rekveld, Customer Service on 14 May 2023
Dear Jorge,Thank you for taking the time to share your feedback.We are sorry your stay was not to your liking.We would appreciate more information on how we could improve.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Bram Rekveld, Customer Service

8/10 Good

Caroline

Liked: Cleanliness, staff & service
A comfortable central hotel, close to bars & restaurants. The staff were friendly and helpful, and we enjoyed the breakfasts. A lovely stay.
Stayed 2 nights in May 2023
Response from Bram Rekveld, Customer Service on 7 May 2023
Dear Caroline,Thank you for your positive feedback.We take pride in catering to our guests’ needs the best way we can and appreciate your kind words about the high standards and quality service which we strive to uphold.We are glad that everything met your expectations during your time with us. It's great to know that we helped start your day off on the right foot with our tasty breakfast buffet.We all look forward to welcoming you back in the future.Kind regards,Bram Rekveld, Customer Service

10/10 Excellent

Terence

Stayed 4 nights in Apr 2023
Response from Bram Rekveld, Customer Service on 11 July 2023
Dear Terence,Thank you for such a positive review of your stay.We are pleased that we were able to meet your expectations.We look forward to seeing you on your next visit to our hotel. Best wishes,Bram Rekveld, Customer Service

8/10 Good

Helena

Stayed 1 night in Apr 2023
Response from Bram Rekveld, Customer Service on 18 Apr 2023
Dear Helena,Thank you for positively reviewing your stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future visit.Kind regards,Bram Rekveld, Customer Service

10/10 Excellent

ERIC

Stayed 2 nights in Apr 2023
Response from Bram Rekveld, Customer Service on 16 Apr 2023
Dear Eric,Thank you for this great review.We are pleased that we were able to meet your expectations.We hope to have the occasion to welcome you back.Best wishes,Bram Rekveld, Customer Service

10/10 Excellent

ERIC

Stayed 2 nights in Apr 2023
Response from Bram Rekveld, Customer Service on 13 Apr 2023
Dear Eric,Thank you for such a positive review.We are pleased that we were able to meet your expectations.We look forward to seeing you again soon.Kind regards,Bram Rekveld, Customer Service

4/10 Poor

salil

Stayed 1 night in Apr 2023

10/10 Excellent

Tricia

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was very easy to find just 10 minute walk from train station. Easily accessible to the centre with all cafe bars shops. Accommodation was clean and good breakfast Would definitely stay here again
Stayed 3 nights in Mar 2023
Response from Customerservice on 26 Mar 2023
Dear Tricia,Thank you for taking the time to write a review after your stay at Mercure hotel Tilburg.We are delighted to hear that you will visit us again. These compliments will motivate our staff to keep the standard high.We are looking forward to welcoming you back, we will work hard to provide a similar stay next time around.With kind regards,Bram RekveldCustomerservice

10/10 Excellent

Jubal

Stayed 6 nights in Mar 2023
Response from Bram Rekveld on 30 Mar 2023
Geachte Jubal,Wij stellen uw opmerkingen over uw verblijf in Mercure Hotel Tilburg Centrum erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen.Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening.Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige.Hoogachtend,Met vriendelijke groet,Bram RekveldCustomerservice

4/10 Poor

Philip

Stayed 1 night in Mar 2023
Response from Bram Rekveld on 30 Mar 2023
Geachte Philip,Bedankt voor het schrijven van een review na uw verblijf bij het Mercure hotel Tilburg. U geeft aan ons een 2 te geven uit 5 voor uw verblijf. Kunt u aangeven wat u verbeterpunten vond? We willen namelijk graag op de hoogte zijn van wat er in ons hotel speelt. Hierin tellen alle meningen.Bedankt alvast voor de extra moeite.Met vriendelijke groet,Bram RekveldCustomerservice

10/10 Excellent

Kelly

Stayed 1 night in Mar 2023
Response from Bram Rekveld on 30 Mar 2023
Geachte Kelly,Wij stellen uw opmerkingen over uw verblijf in Mercure Hotel Tilburg Centrum erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen.Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening.Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige.Hoogachtend,Met vriendelijke groet,Bram RekveldCustomerservice

8/10 Good

Frans-Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, very friendly staff. Noisy inner city night life, sound proofing not up to the task.

4/10 Poor

Daniel

Stayed 1 night in Dec 2022

2/10 Terrible

Chenchao

Stayed 6 nights in Dec 2022

10/10 Excellent

Susan, Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
short walk from Tilburg station. lots of dining options around the hotel. short walk to the shops.
Stayed 2 nights in Oct 2022

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in the heart of Tilburg, which is a lovely town itself. I stayed for an event at the nearby 013 Poppodium. The room was comfortable, with an excellent shower. Facilities were good. The spa with pool is a nice bonus, too.
Stayed 1 night in Oct 2022

10/10 Excellent

Rie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is clean, modern, well equipped, roomy, and well situated. We really liked it. The check out time was 12:00, it made us feel very relaxed ad well.
Stayed 1 night in Sep 2022

8/10 Good

Jason

Liked: Cleanliness, amenities, property conditions & facilities
In the middle of the town so ideal for bars restaurants etc Hotel is clean and well presented Only one criticism the breakfast was not the best but there is a McDonald’s 50m away
Stayed 1 night in Sep 2022

10/10 Excellent

mark

Stayed 1 night in Sep 2022